Call us now ! Send us an email http://maps.google.com/maps?q=8300 HOUGH AVE Cleveland United States

Back to Top

Employment Opportunities at NEON in Cleveland

Join our talent community and discover how you can make a difference at NEON. We have a commitment to the community we serve, and to our employees who help us achieve our success. For consideration of any open position, we invite you to click on your area of expertise and then click on the available positions in your field. If we have an open opportunity, we will take you to where you can apply for that position.
NEON offers a competitive compensation and benefits package and National Health Services Corps loan repayment opportunity.
NEON is an Equal Opportunity Employer.
image-443846-Neon-Employment.jpg?1458061180138
At NEON, the needs of our customers are and will remain our highest priority. In the service of our customers we value compassion, consideration, courtesy, creativity, dedication, determination, flexibility, hard work, honesty, integrity, innovation, professionalism and teamwork. We define customers as every patient, consumer, provider, visitor, vendor and coworker.

How to Apply for NEON Job Openings

Electronic (see below for instructions) :
1.  Select the job you wish to apply for below and click the drop down arrow on the left of the name.
      a.  If you wish to apply for more then one or more position you can do so, where it states Position Desire. "PLEASE DO NOT FILL OUT
           MULTIPLE APPLICATIONS FOR THE SAME POSITION(S)!!!   
2. A job description will pop up underneath the title, at the bottom it will say either,
              a. Apply Here
                   b. No Position Available
*NOTE: If it says position is not available it means, we are not currently hiring for that position at that time.
3.  When you click Apply Here it will bring you to the application on a separate page.
4. Upload a resume (optional) in Microsoft Word format by clicking “upload”.
5. Be sure to fill out the rest of the application as accurately as possible. The items with the red dot next to it must be filled out in order to submit the application.
6. When you are finished click the “submit” button at the bottom of the page.
7. You will receive an automatic confirmation email after you submit your application.
(NOTE 1:   WE WILL CONTACT YOU IF YOUR CREDENTIALS MATCH WHAT WE ARE LOOKING FOR). 
(NOTE 2:   APPLICATIONS WILL NOT BE PROCESSED IF NOT COMPLETED CORRECTLY).
(NOTE 3:  APPLICATIONS ARE RETAINED FOR A (6) SIX MONTH TIME PERIOD).
Paper: (see below for instructions) :
1. If applied via paper application you do not need to apply again via electronic. 
(NOTE 1:   WE WILL CONTACT YOU IF YOUR CREDENTIALS MATCH WHAT WE ARE LOOKING FOR).  
(NOTE 2:   APPLICATIONS WILL NOT BE PROCESSED IF NOT COMPLETED CORRECTLY).
(NOTE 3:  APPLICATIONS ARE RETAINED FOR A (6) SIX MONTH TIME PERIOD).

PROVIDERS

Dentist

Duties: Under the supervision of the Dental Director, the Dentist is responsible for providing clinical dental services and preventative dental care in an out-patient clinic or at one of our many community sites. Must be cognizant of the public health, social, and economic factors which impact the overall health of NEON's patients. Able to creativelt work with other health care professionals.
Education: 
DDS, DMD degree from ADA - accredited School of Dentistry.
Minimum Qualifications: Current State of Ohio licensure to practice Dentistry.  DEA registration. Professional malpractice insurance obtainable. Completion of an accredited General Practice Residency program preferred. Ability to maintain appropriate clinical privileges required, hospital privileges preferred. Successful clearance of general and DHS background checks required.

Internal Medicine Physician

Duties: ​Under the general supervision of the Medical Director, the Internal Medicine Physician is responsible for providing and overseeing the healthcare of patients 18 years or older.  Provide primary care to adult patients that involves the following: history, examination and treatment of simple to moderately complex medical conditions affecting patients aged 18 years and older, whereby conditions are typically managed without specialty or subspecialty consultant collaboration on an outpatient basis; history, examination and treatment of complex medical conditions affecting patients 18 years or older, whereby the conditions are typically managed with specialty or subspecialty consultant collaboration (e.g. oncology disorders, sickle cell disease, severe coronary artery disease, severe and complicated hypertensive disorders, conditions requiring anticoagulation, and AIDS) on an outpatient basis. Work within his/her scope of training and that established by the Medical Director and when the needs of the patient fall outside that scope, refer the patient to other healthcare providers whose scope includes that of serving the patient.
Education:
Doctor of Medicine (MD) or Doctor of Osteopathy (DO).
Minimum Qualifications: Ohio State Medical License (Physician). BC/BE in Internal Medicine. DEA certificate (Physician)​.

Family medical Physician

Duties: Under the general supervision of the Medical Director, the Family Medical Physician is responsible for providing coordinated and quality primary care services to patients utilizing clinical services. Provides full range of preventative and primary care medical services, including health maintenance of chronic diseases and patient case management. Evaluates, diagnosis, and treats new and existing patients' medical conditions. Performs medical procedures, prescribing and referring patients for specialized consultation.
Education:
Doctor of Medicine (MD) or Doctor of Osteopathy (DO);
Successful completion of Family Medicine or Combined Medicine/Pediatrics Residency program.
Minimum Qualifications: Current, valid, unencumbered Ohio Medical Board licensure. DEA certificate (Physician). Certification by the American Board of Family Medicine (ABFM) or American Board of Internal Medicine (ABIM) and American Board of Pediatrics (ABP) and Maintenance of Certification (MOC) preferred.

Pediatrician

Duties: ​Under the general supervision of the Medical Director, the Pediatrician is responsible for providing and overseeing the healthcare of patients 0 to 18 years of age. Provide primary care to child and adolescent patients that includes the following: history, examination and treatment of up to moderately complex medical conditions affecting patients whereby the conditions are typically managed without subspecialty consultation collaboration on an outpatient basis; history, examination and treatment of complex medical conditions affecting patients ages 0-18 years of age whereby the conditions are typically managed with subspecialty consultation collaboration and on an outpatient basis (e.g. oncology disorders, sickle cell disease, cystic fibrosis, and AIDS).
Education:
Doctor of Medicine (MD) or Doctor of Osteopathy (DO) degree;
Successful completion of Pediatric residency program.
Minimum Qualifications: Current, valid, unencumbered Ohio Medical Board licensure. DEA Certificate (Physician). American Board of Pediatrics (ABP) Certification and Maintenance of Certification (MOC) preferred.

Podiatrist

Duties: Under the general supervision of the Medical Director, the Podiatrist conducts history, examination, and treatment of up to complex medical conditions of the foot and ankle, typically managed on an outpatient basis.
Education:
Doctor of Podiatric Medicine (DPM) degree;
Completion of Foot and Ankle residency preferred;
American Board of Podiatric Medicine and Surgery Certification Maintenance of Certification (MOC) preferred.
Minimum Qualifications: Current, valid, unencumbered Podiatry licensure with the Ohio Medical Board. DEA certificate (Physician).

Obstetrician/Gynecologist

Duties: Under the general supervision of the Medical Director, the Obstetrical and Gynecology physician conducts history, examination, and treatment of common gynecological conditions affecting females 12 years and older (e.g. prenatal care for non-high-risk women, sexually transmitted diseases, hormonal contraception, contraceptive subdermal implant insertion and removal, and contraceptive IUD insertion and removal [if properly trained]) whereby the conditions can be managed on an outpatient basis, with or without the direct involvement of an OB/GYN physician.
Education:
Doctor of Medicine (MD) or Doctor of Osteopathy (DO) degree;
Successful completion of an OB/GYN residency.
Minimum Qualifications: Current, valid, unencumbered Ohio Medical Board licensure. DEA certification (Physician). American Board of Obstetrics & Gynecology (ABOG) Certification and Maintenance of Certification (MOC) preferred.

Optometrist

Duties: The Optometrist provides complete, high quality optometric/vision care services to NEON patients. Provides visual examinations and conducts specialized testing for diagnosis of abnormal visual, ocular, and/or systematic conditions. Diagnosis and treats the visual system. Prescribes and adapts lenses for ophthalmic spectacles and non-optical aids. Prescribes medicines to treat eye diseases and allergies. Provides referrals as necessary. The Optometrist is responsible for the administrative and professional supervision of the optometric program and personnel.
Education:
Doctor of Optometry (OD) degree from an accredited school or college of Optometry.
Minimum Qualifications: Current Ohio license from the State Board of Optometry. Current certificate to use therapeutic pharmaceutical agents. Ability to demonstrate knowledge of and to apply the principles, theories, practices, and techniques of Optometric practice.

CERTIFIED NURSE MIDWIFE

Duties: The Certified Nurse Midwife provides direct antepartum, intrapartum, and postpartum patient services and primary care to low risk obstetrical and gynecological patients, adhering to the standards of the American College of Nurse Midwife and in accordance with accepted professional practice and standards, which includes assessment, diagnosis, treatment and consultation. Co-management of at higher risk patients, and referral when appropriate to MD. Provides educational and other related services for well women care for essentially healthy women through their life cycle. Well women care includes gynecological care and management of common health problems. Participate in a team approach to patient care to ensure continuity of care. The CNM is part of NEON's Centering Pregnancy model, providing group prenatal care to OB patients. Provides all medical care in accordance with accepted standards, hospital/clinic protocols (including supervision by a physician) and state licensing guidelines.
Education:
Masters Degree in Nursing/Nurse Midwife specialty preferred;
Graduate of an accredited School of Nursing and Midwifery program approved by the American College of Nurse Midwives (ACNM);
Certification by the American Midwifery Certification Board and certificate maintenance;
Current Advanced Practice Registered Nurse/Certified Nurse-Midwife licensure in Ohio;
Current certificate of Authority as Midwife and Prescriptive Authority;
New graduates will be considered for employment after certification and licensure.

FAMILY NURSE PRACTITIONER

Duties: The Family Nurse Practitioner provides primary and/or specialty nursing and/or medical care in a variety of healthcare settings. Functions in collaboration with a physician according to a standard care arrangement and specialty certification. Practice emphasizes health promotion, disease prevention and the diagnosis and treatment of acute and chronic health care problems. Certifications may include; adult, family, pediatrics and women's health. Must also demonstrate knowledge of the principles of growth and development over the life span. Must be able to identify and categorize each patient's age-specific grouping of needs, such as those for infant, adolescent, or geriatric patients.
Education: 
Master's Degree in Nursing, preferred;
Graduate of an accredited School of Nursing.
Minimum Qualifications: Two years of clinical nursing experience preferred. Licensed as RN in State of Ohio. National certification as Family Nurse Practitioner by nationally accredited organization. Current certificate of authority by Ohio Board of Nursing, certificate to prescribe preferred. NextGen/EMR is strongly preferred.

WOMEN'S HEALTH NURSE PRACTITIONER

Duties: Under the general supervision of the Medical Director, the Women's Health Nurse Practitioner provides women's health care throughout the lifespan. Conducts history, examination and treatment of common gynecological conditions affecting females 12 years and older (e.g. prenatal care of non-high-risk women, sexually transmitted diseases, hormonal contraception, contraceptive subdermal implant insertion & removal, and contraceptive IUD insertion & removal [if properly trained]), whereby the conditions can be managed on an outpatient basis, with or without the direct involvement of an OB/Gyn physician under Standard Care Arrangement.
Education: 
Master of Science in Nursing (MSN): Women's Health Nurse Practitioner Program.
Minimum Qualifications: Current valid RN licensure from Ohio Nursing Board, DEA preferred. Certificate of Authority, Prescriptive Authority Externship completion. Women's Health Nurse Practitioner Certification, Current CPR certificate (Healthcare provider BLS).

ADULT NURSE PRACTITIONER

Duties: Under the general direction of the Medical Director, the Adult Nurse Practitioner conducts history, examination and treatment of simple to complex medical conditions affecting patients aged 18 years and older, whereby the conditions are typically managed with or without specialty or subspecialty consultant collaboration (e.g. oncology disorders, sickle cell disease, severe coronary artery disease, severe and complicated hypertensive disorders, conditions requiring anticoagulation, and AIDS). Conditions can be managed with or without the direct involvement of an Internal Medicine or Family Medicine physician under current Standard Care Arrangement.
Education: 
Master of Science in Nursing (MSN): Adult Nurse Practitioner Program.
Minimum Qualifications: Current valid RN licensure from Ohio Nursing Board, DEA preferred. Certificate of Authority, Prescriptive Authority Externship completion preferred. Adult Nurse Practitioner Certification, Current CPR certificate (Healthcare provider BLS). 1-2 years outpatient practice preferred, but not required.

PHYSICIAN ASSISTANT

Duties: Provides care to patients under the direction of the supervising physician.  Functions in collaboration with a physician according to a standard care arrangement and specialty certification.  Assists physician in the care and treatment of patients with chronic and acute conditions.  Assists physician with initial examinations, preparing the care plan, initiating treatment plans and monitoring the effectiveness of the plan care.  Assess total patient needs as follow: Obtain comprehensive health, social, environmental, and developmental assessment data; review patient records for past and present health issues; conducts comprehensive and/or episodic health assessment, including evaluation of the chief complaint, physical  examination and diagnostic testing.  Interprets information and diagnostic testing results; formulates a diagnosis; develops a plan of care consistent with established guidelines; collaborate with physician, and other health care team members as appropriate to develop individualized  management, treatment and/or follow-up plans for health issues.  Develops, reviews, and/or revises standard of care, policies and procedures, practice guidelines protocols of care to reflect current practice and changing technology.
Education:
Successful completion of a Physician Assistant program that qualifies for certification status in Ohio.  Current license, certification or registration in the State of Ohio, NCCPA Certified (PA-C).  BLS/ACLS certification required.
Minimum Qualifications:
Minimum of 2 years recent clinical experience.  Excellent verbal and written communication skills.  Must have computer skills to access patient medical data and working knowledge of Microsoft Office tools.

 behavioral Health

Adult, child and adolescent psychiatrist (part-time/contracted)

Duties: The Adult, Child, & Adolescent Psychiatrist collaborates with clinical and behavioral health provider team, reviewing histories, assessments, diagnoses and treatment plans of patients with mental, emotional, psychotic and addictive and substance use disorders.  Prescribes and monitors psychotropic medication and provides follow up and adjusts as needed.
Education:
Doctor of Medicine (MD/DO) Degree;
Satisfactory completion of specialized residency training requirements in Adult Psychiatry and Child and Adolescent Psychiatry residency programs accredited by the Accreditation Council for Graduate Medical Education (ACGME) minimum 4 years.
Minimum Qualifications: Current, active, full, and unrestricted Ohio Medical Board licensure. Current active Drug Enforcement Administration (DEA) Certificate. Certification by the American Board of Psychiatry & Neurology in Psychiatry and Child and Adolescent Psychiatry. Completion of ABPN Maintenance of Certification (MOC) program activities required to remain board certified. Current CPR certificate (Healthcare provider BLS).

adult, child and adolescent psychiatrist (Part-Time)

Duties: The Adult, Child, & Adolescent Psychiatrist provides evaluation, diagnosis and treatment of mental, emotional, psychotic and addictive and substance use disorders. Conducts history and assessment; determines diagnosis and develops treatment plan. Prescribes and monitors medication and provides psychotherapy and interventions. Supervises Behavioral Health Department staff and collaborates with clinical provider team.
Education:
Doctor of Medicine (MD/DO) Degree;
Satisfactory completion of specialized residency training requirements in Adult Psychiatry and Child and Adolescent Psychiatry residency programs accredited by the Accreditation Council for Graduate Medical Education (ACGME) minimum 4 years.
Minimum Qualifications: Current, active, full, and unrestricted Ohio Medical Board licensure. Current active Drug Enforcement Administration (DEA) Certificate. Certification by the American Board of Psychiatry & Neurology in Psychiatry and Child and Adolescent Psychiatry. Completion of ABPN Maintenance of Certification (MOC) program activities required to remain board certified. Current CPR certificate (Healthcare provider BLS).

clinical psychologist

Duties: Under the general direction of the Medical Director, the Clinical Psychologist directs the overall coordination of the Substance Abuse Expansion Program services and staff.  Provides behavioral health services to NEON patients experiencing mental health conditions and substance abuse disorders.  Conducts history and assessment; determines diagnosis; develops treatment plan and provides clinical counseling, psychosocial interventions and social psychotherapy. Implements and manages NEON's Substance Abuse Service Expansion Program.  Provides training and monitoring of Screening, Brief Intervention, Referral and Treatment (SBIRT), Substance Abuse Therapy and Medication Assisted Treatment (MAT) services.  Provides supervision of Chemical Dependency Counselors and coordinates integration of Primary Care and Behavioral Health Substance Abuse care teams.
Education:
Ph.D. in Psychology or Psy. D. (Doctor of Psychology) from an American Psychological Association's Committee on Accreditation (APA) accredited program.
Minimum Qualifications: Current and valid State of Ohio Psychologist Board licensure. Current and valid State of Ohio Licensed Independent Chemical Dependency Counselor-Clinical Supervisor Licensure (LICDC-CS) with the Ohio Chemical Dependency Professionals Board (OCDP). Two years outpatient experience preferred in Medication Assisted treatment methods for opioid addiction.

licensed chemical dependency counselor

Duites: Under the general direction of the Medical Director and Behavioral Health Director, the Licensed Independent Chemical Dependency Counselor provides Chemical Dependency counseling within the Substance Abuse Expansion Program.  Promotes intergration of Primary Care, Behavioral Health and Substance Abuse treatment. Provides behavioral health services to NEON patients experiencing substance abuse and chemical dependency. Conducts history and assessment; determines diagnosis; develops treatment plan. Provides Screening, Brief Intervention, Referral and Treatment (SBIRT), Substance Abuse Therapy and Medication Assisted Treatment (MAT).
Education:
Master's Degree in a Behavioral Science from an accredited university with required course work; Completion of Chemical Dependency Specific Education in specific content areas required for licensure.
Master of Social Work (MSW), Master of Social Science Administration (MSSA), Master of Arts (MA) or Master of Education (MEd) degree from an accredited university. Completion of post-graduate fieldwork and supervised practice as required for the State licensure.
Current and valid State of Ohio Licensed Independent Social Worker (LISW), Licensed Independent Chemical Dependency Counselor (LICDC), or Licensed Professional Clinical Counselor (LPCC) Licensed with the Ohio Counselor, Social Worker, and Marriage and Family Therapist Board; or
Bachelor's degree from an accredited university and current and valid State of Ohio Licensed Chemical Dependency Counselor (LCDC III).
1 - 2 years outpatient experience perferred, but not required.
Minimum Qualifications:
Current and valid State of Ohio Licensed Independent Chemical Dependency Counselor (LICDC) Licensure with the Ohio Chemical Dependency (OCDP) Board;
Completion of supervised chemical dependency counseling work experience require for State licensure;

aDULT , child & FAMILY THERAPIST

Duties: The Child, Adult and Family Therapist provides behavioral health services to NEON patients experiencing mental health conditions and emotional disorders. Conducts history and assessment; determines diagnosis; develops treatment plan and provides clinical counseling, psychosocial interventions and social psychotherapy. Provides supervision of Social Workers and supervises students with required supervisory licensure.
Education:
Master of Social Work (MSW) or Master of Social Science Administration (MSSA) degree from an accredited university.
Master of Social Work (MSW), Master of Social Science Administration (MSSA), Master of Arts (MA) or Master of Education (MEd) degree from an accredited university. Completion of post-graduate fieldwork and supervised practice as required for the State licensure.
Current and valid State of Ohio Licensed Independent Social Worker (LISW) or Licensed Professional Clinical Counselor (LPCC) Licensed with the Ohio Counselor, Social Worker, and Marriage and Family Therapist Board; Supervisory licensure strongly preferred.
1-2 years experience preferred, but not required.
Minimum Qualifications:
Current and valid State of Ohio Licensed Independent Social Worker (LISW) Licensure with the Ohio Counselor, Social Worker, and Marriage and Family Therapist Board;
Supervisory licensure preferred but not required.


aDULT , child & FAMILY THERAPIST(grant)

Duties: The Child, Adult and Family Therapist provides behavioral health services to NEON patients experiencing mental health conditions and emotional disorders. Conducts history and assessment; determines diagnosis; develops treatment plan and provides clinical counseling, psychosocial interventions and social psychotherapy. Provides supervision of Social Workers and supervises students with required supervisory licensure.
Education:
Master of Social Work (MSW) or Master of Social Science Administration (MSSA) degree from an accredited university.
Master of Social Work (MSW), Master of Social Science Administration (MSSA), Master of Arts (MA) or Master of Education (MEd) degree from an accredited university. Completion of post-graduate fieldwork and supervised practice as required for the State licensure.
Current and valid State of Ohio Licensed Independent Social Worker (LISW) or Licensed Professional Clinical Counselor (LPCC) Licensed with the Ohio Counselor, Social Worker, and Marriage and Family Therapist Board; Supervisory licensure strongly preferred.
1-2 years experience preferred, but not required.
Minimum Qualifications:
Current and valid State of Ohio Licensed Independent Social Worker (LISW) Licensure with the Ohio Counselor, Social Worker, and Marriage and Family Therapist Board;
Supervisory licensure preferred but not required.


NURSING

Certified Medical Assistant

Duties: Under the direct supervision of the Associate Director of Nursing Affairs or designee, the Medical Assistant is responsible for assisting with all basic examinations of patients.  The Medical Assistant will arrange for any subsequent laboratory testing of the patient, order supplies for the treatment areas, and perform other duties as requested. Must demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served. Must also demonstrate knowledge of the principles of growth and development over the life span. Must be able to identify and categorize each patient's age-specific grouping of needs, such as those for infant, adolescent, or geriatric patients.
Education: 
High School graduate or equivalent;
Graduated from an accredited Medical Assistant program;
Must be a Certified Medical Assistant or Registered Medical Assistant.
Minimum Qualifications: At least one year of pervious experience as a Medical Assistant, 2-4 years experience is preferred. NextGen/EMR experience is strongly preferred.

Medical Assistant

Duties: . Under the direct supervision of the Associate Director of Nursing Affairs or designee, the Medical Assistant is responsible for assisting with all basic examinations of patients. This individual will arrange for any subsequent laboratory testing of the patient, order supplies for the treatment areas and perform other duties as requested.
Education: 
High school graduate or equivalent.
Minimum Qualifications: Within two (2) months, must either be Registered or Certified as a Medical Assistant. Working knowledge of medical terminology, anatomy and physiology.
Work Shifts Available:  All sites
Monday - Friday 8:30 to 5:30 per building operations hours.
Hough Only
Monday - Friday 12 p.m. to 9:00 p.m. per building operation hours

Licensed Practical Nurse (LPN)

Duties: Under the general supervision of the Nurse Manager, the Licensed Practical Nurse (LPN) is responsible for assisting with all basic examinations of patients and will arrange for any subsequent testing of the patient. The LPN administers oral and injected medication, changes dressings, removes sutures, screens patients and performs other duties as required.
Education:
High School Graduate or equivalent.
Minimum Qualifications: Possession of a valid license to practice nursing in the State of Ohio. Successful completion of 90-hour pharmacology course with CNE every year.
Work Shifts Available:  All sites
Monday - Friday 8:30 a.m.- 5:30 p.m. per building operations hours.
Hough Only
Monday - Friday 12 p.m. to 9:00 p.m. per building operation hours (with rotation of weekdays and weekends) 

PHARMACY

Certified Pharmacy Technician

Duties: Under the direction of the Director of Pharmacy or designee, the Pharmacy Technician is responsible for assisting the Pharmacist in the prescription filling process. Communicates with the patients and staff in an appropriate, professional manner, whether in person or on the telephone. Generates prescription labels and fills the medication in accordance to the State Board of Pharmacy regulations.
Education:
High School graduate or equivalent;
Must have a valid certification from a Pharmacy Technician Certification Board.
Minimum Qualifications: One year related experience preferred but not required.

phlebotomist/laboratory clerk

Duties: Under the supervision of the Laboratory Supervisor, the Phelbotomist/Laboratory Clerk performs a variety of tasks related to communications, patient flow, information processing, and recordkeeping in the Laboratory. The Clerk must be able to communicate intelligently by telephone, file reports, retrieve reports from file, have a basic understanding of computer applications, manually and electronically relay information to others and direct patients for service. The Clerk must follow instructions exactly, write legibly, spell correctly and perform venipuncture and capillary punctures in accordance with established standards. The Clerk must be able to accurately perform and understand limited waived testing according to CLIA guidelines and NEON standards.
Education: 
High School graduate or equivalent;
Certified phlebotomist or equivalent in training and/or experience.
Minimum Qualifications: Knowledge of medical terminology. The ability to work without close and constant supervision. Clerical ability required to accurately record, transcribe and calculate test volume. Manual and finger dexterity required to collect blood specimens. Demonstrate ability to accurately perform required quality control. Ability to perform and understand limited waived tests.

phlebotomist/laboratory clerk (p/t)

Duties: Under the supervision of the Laboratory Supervisor, the Phelbotomist/Laboratory Clerk performs a variety of tasks related to communications, patient flow, information processing, and recordkeeping in the Laboratory. The Clerk must be able to communicate intelligently by telephone, file reports, retrieve reports from file, have a basic understanding of computer applications, manually and electronically relay information to others and direct patients for service. The Clerk must follow instructions exactly, write legibly, spell correctly and perform venipuncture and capillary punctures in accordance with established standards. The Clerk must be able to accurately perform and understand limited waived testing according to CLIA guidelines and NEON standards.
Education: 
High School graduate or equivalent;
Certified phlebotomist or equivalent in training and/or experience.
Minimum Qualifications: Knowledge of medical terminology. The ability to work without close and constant supervision. Clerical ability required to accurately record, transcribe and calculate test volume. Manual and finger dexterity required to collect blood specimens. Demonstrate ability to accurately perform required quality control. Ability to perform and understand limited waived tests.

REVENUE CYCLE

CENTRAL MEDICAL ASSISTER

Duties: As a healthcare Central Medical Assister, you will be responsible for successfully managing large amounts of inbound calls. 
This will include the following communication scripts, handling different topics, communicating and documenting patient requests, and acting as a liaison between our patients and the providers.

Education:
High School Diploma, GED, some college.
Completion of training as a Medical Assistant or Nursing Assistant.
Minimum Qualifications: Minimum of one year experience as a Medical Assistant or Nursing Assistant or other clinical clerking position. Ability to convey a positive and professional image to customers.  Maintain composure in high pressure situations. Capable of following an issue through to its conclusion.  Working knowledge of medical terminology.  Display exceptional verbal and written communication, interpersonal and active listening skills.  Ability to prioritize issues and respond accordingly.

OFFICE MANAGER

Duties: Under the supervision of the Business Office Director, the Office Manager is responsible for demonstrating independent judgment and discretion in the provision of quality patient services and support for clinical services, including; patient reception, service area reception, appointments, registration, collection of payments, service charges, telephone contacts, medical records, and referrals. The Office Manager provides administrative support to the health center. The Office Manager does not advise professional personnel, patients or any persons regarding medical issues. The Office Manager will apply well-developed customer service skills and be able to prioritize and manage individual assignments for the overall improvement of the registration process.
Education:
High School Graduate or equivalent;
Successful completion of advanced training when available.
Minimum Qualifications: 2 years of patient registration or related experience. Demonstrated knowledge and understanding of insurance plans/benefits and the verification processes. Must be able to identify and categorize each patient's age-specific grouping of needs such as, infant, adolescent, or geriatric patients. Working knowledge of HIPAA guidelines and Release of Information laws. Working knowledge of medical terminology. Ability to work as a team with technical professionals, management and medical professionals. Ability to work effectively independently and effectively solve problems.

FINANCIAL COUNSELOR

Duties: Under the direct supervision of the Revenue Cycle, the Financial Counselor will collect, review and enter data from patients seeking care within the NEON network, with professionalism and confidentiality. The Financial Counselor will assist all qualified, self-pay patients with the goal of managing and reducing associated account receivables. The foremost duty and responsibility of a Financial Counselor is to act as a navigator to patients applying for NEON's discounted medical care program and assisting with application for available insurance programs, i.e., private insurances, Medicare, Medicaid, HMO, etc. They will be required to counsel and advise patients of their financial help eligibility, and the cost that is required for each visit. This information must be accurately input into NEON's practice management system and update accordingly. Generating statements and re-billing claims. Other duties of a similar nature will be required that are essential to the delivery of high quality comprehensive family health care. The duties listed below are for the purpose of illustration and without limitation to the discretion of NorthEast Ohio Neighborhood Health Services, Inc. (NEON) to modify, add to, or delete said duties from time to time.
Education:
High School Graduate or equivalent;
One year college education.
Minimum Qualifications: 3 years experience working in a medical office with direct patient contact. Some Insurance/Billing knowledge required. Working Knowledge of Medicare and Medicaid programs. Ability to speak clearly and distinctly with proper grammar. Ability to demonstrate maturity, flexibility and to make sound judgment independently. Must be organized and work well in a fast paced environment.

Account representative

Duties: Manage all patient accounts (Self-Pay, Medicaid, Medicare, commercial and contracted plans) on the Practice Management system. Communicate with patients, payers, and employees to address all patient account issues. Be mindful of NEON's customer service and ethical standards in all interactions with internal and external customers.
Education: 
High School Graduate or equivalent with healthcare experience;
Preferably, certificate in coding.
Minimum Qualifications: Experience in Healthcare environment, with experience in accounts receivable. Knowledge of electronic practice management system and other claims processing systems. Knowledge and work experience of CPT, HCPCS and ICD 10 coding. Knowledge and work experience of all major insurance payers.

business office supervisor

Duties:
Under the direction of the Revenue Cycle Director, the Business Office Supervisor is responsible for directing and coordinating the activities of Business Office staff at all Health Center sites.  The Business Office Supervisor is responsible for assisting in the recruitment, training, developing and evaluating the performance of the Business Office staff.  The Business Office Supervisor participates in the administrative planning, coordination, implementation and evaluation of the NEON patient experience, customer care and revenue collection process.  The Business Office Supervisor assures the proper documentation of all data necessary to produce clean claims and the initial billing process.
Education:
Associate Degree in Business Management or Health Care Administration or the equivalent experience as exemplified by three or more years in the areas of Patient Accounts, Patient Registration or Health Care Management.
Minimum Qualifications:
Successful completion of a billing and coding certification exam within 8 months of employment.  Must demonstrate the knowledge and skills necessary to assist patients in a culturally sensitive manner.  Ability to communicate effectively with patients and other department heads to assure a clear understanding of the patient's needs.

  DENTAL

Dental Hygienist

Duties: Under the supervision of the Dental Director, the Dental Hygienists provide preventive dental care and teach patients how to practice good oral hygiene.  Takes and develps x-rays and examines patient's teeth & gingival structures, documenting the presence of disease or abnormalities. Assist the patient in maintaining good oral health.  Develops and promotes community dental health programs care professionals?
Education:
Graduate from an accredited dental hygiene school and pass both a written and clinical examination. Dental Hygienist Licensure in the State of Ohio. Able to work without direct supervision. License to work without an Dentist. Must have completed at least one  year of College. Current CPR Certificate (Healthcare Provider BLS).
Minimum Qualifications:
Dental Hygieneists must be licensed in the State of Ohio.  Hygienist must be graduate from an accredited dental Hygiene school and pass both  a written and clinical examination.  Dental Hygienists must work well with others, particulary patents who may be under stress.  Dental Hygienists must have manual dexterity because they use dental instruments with little room for error qwithin a patient's mouth.




certified dental assistant

Duties: Under the supervision of the Dental Director, the Certified Dental Assistant performs a variety of dental assisting duties while promoting quality dental care for outpatients and a safe environment of minimal stress. The Certified Dental Assistant assists the Dentist, instructs dental patients on how to properly care for their teeth, communicates effectively with patients, maintains equipment and inventory, and follows universal precautions and all OSHA requirements. The Certified Dental Assistant also performs advanced intra-oral procedures that are determined by the State of Ohio Dental Board with proper certification and current pit & fissure sealants & coronal polishing.
Education: 
High School graduate or equivalent;
Certified Dental Assistant certificate issued by an accredited institution.
Minimum Qualifications: Radiograph Licensure. CPR Certification (Healthcare Provider BLS). One year, or more, of experience in Dental Assisting. Able to occasionally work extended clinic hours. Willingness to travel to various Health Center locations, if requested.

dental assistant

Duties: Performs the specific duties described below and those assigned by the Dentist and the Dental Assistant in-so-far as they do not conflict with the Dental Assistant duties described in the Dental Practice Act and Rules. The Dental Assistant, under the direction of the Dentist, shall determine the sequence and duties to be assigned to the Dental Assistant. Hence, the Dental Assistant shall, at least perform these duties. Clean and disinfect all instruments, work surfaces, and fixtures, etc.; sterilization and storage of instruments. Receive, seat and dismiss the patient. Maintain the Dentist's daily schedule. Maintain the work area at a level of adequate supply, highest level of sanitation, and complete functioning consistent with standards of high quality. Maintain adequate inventory of supplies and materials. Perform the duties of Dental Assistant in his/her absence. Must demonstrate the knowledge and skills necessary to provide care appropriate to the age of patients served. Must also demonstrate knowledge of the principles of growth and development over the life span. Must be able to identify and categorize each patient's age-specific grouping of needs, such as those for infant, adolescent, or geriatric patients.
Education: 
High School graduate or equivalent;
Certified Dental Assistant certificate issued by an accredited institution.
Minimum Qualifications: Radiograph Licensure. CPR Certification (Healthcare Provider BLS). One year, or more, of experience in Dental Assisting. Able to occasionally work extended clinic hours. Willingness to travel to various Health Center locations, if requested. 

DENTAL QUALITY COORDINATOR

Duties: The Dental Quality Coordinator is responsible for overseeing the competency and quality of clinical performance of all NEON Licensed Dental Assistants, Dental Hygienists, and Dentists. Conducts clinical orientation, training, and evaluation during their probation period and ensures that all dental staff is evaluated annually for clinical competency and performance. Develops and/or maintains the Dental Policies and Procedures Manual under the direction of the Dental Director. Ensures that all dental staff is competent using NEON's electronic health record, practice management system and clinical reporting requirements. Coordinates the preparation and on-going compliance with quality standards published by the Joint Commission.
Education:
Associate or Bachelor degree, or extensive experience in a Dental Practice setting and dental terminology. Bachelor degree preferred.
Minimum Qualifications: Familiarity with Ohio State Board Practice Act. Applicants must have a minimum of 1-2 years of experience working in a Community Health Center or similar ambulatory environment. Applicants must show dexterity with computers and working with databases/word processors and the ability to learn the use of the NextGen practice management system and Electronic Dental Records system. Applicants must have the ability to work independently. Applicants must possess strong organizational skills with orientation to detail. Applicants must have strong interpersonal skills, demonstrating the ability to work with patients and fellow staff members in an effective manner with sensitivity for diverse population groups.

 dental mobile unit driver

Duties: The Dental Mobile Unit is designed to address the oral health needs of children in the East Cleveland School System. The dental mobile unit also serves to provide dental access to other populations as determined by Northeast Ohio Neighborhood Health Services, Inc. The Dental Mobile Unit Driver manages the unit and assists in its operation, including patient registration and business office responsibilities.
Education:
High School Graduate or equivalent.
Minimum Qualifications: At least 22 years of age. Must have a valid Class B CDL driver's license with a clean driving record. Minimum 3 years driving experience. Good driving record [no more than one (1) moving convictions/accidents in the past three (3) years or no more than two (2) moving convictions/accidents in the past (5) years. (speeding, tailgating, improper passing, failure to yield, illegal turns, running red light/stop sign, are examples of moving violations), no license suspensions in the past ten years (suspensions for physicals, insurance lapses, failure to pay fine, and failure to appear are exempt under the ten year rule), and no driving convictions related to alcohol or illegal drugs. Knowledge of the Greater Cleveland area is required. Ability to lift at least 50 pounds. Public and/or community health interest or experience is essential. Strong oral and written communication skills. Good character and positive work history. Consent to annual background check and alcohol/drug screen. Pass a background check (MVR, Criminal, and Extended Employment Verification) annually. Excellent customer service and interpersonal skills, and computer skills including, Microsoft Office suite competency. Fluency in Spanish/English is a strong asset. Comfort or experience working in a multi-cultural environment preferred. Knowledge of or interests in outreach programs or health care is helpful. Ability to adhere to NEON Hours of Operation.

Social Services

Moms & babies first Ohio's black infant vitality Program Manager

Duties:
Under the general supervision of the Social Services and Special Programs Director, the Program Manager plans, organizes and coordinates the activities of teh M&BF program.  Supervises M&BF staff, oversees the implementation of program policies and program requirements.  The Program Manager provides budget management and submission of budgetary  paperwork to director.
Eucation:
Bachelor's degree in Social Work or a related field is required.
Master's degree is preferred.
Minimum Qualifications:
Applicants must be knowledgeable of community health and social services resources
Applicants must have three to five years of outreach, case management, or home health care experience.  Applicants should have a working knowledge of the issues relating to racial and ethnic health disparities.
Applicants must have dependable transportation.

Health Information Management

Health information technician Specialist

Duties: The HIT Specialist plays a vital technical role in the medical records area at the health center level. The HIT Specialist will work under the guidance of both the Manager of Health Information and the Director of Health Information.  The overall work requires knowledge of medical records administration and general management. The primary functions of this position include (but are not limited to) the following tasks: maintaining and recording medical data in the Electronic Health Record (EHR) using NextGen technology, completing and reviewing correspondence communication to various agencies, working with immigrants to complete their application for citizenship, scanning, electronically filing correspondence, tracking PCMH and Joint Commission data for reporting, working with patients requests when needed and chart audits to support accurate medical coding functions, and continuous support to patient enrollment for the Patient Portal. The HIT Specialist must have the ability to apply laws and regulations on the confidentiality of information under the Health Insurance Portability and Accountability Act (HIPAA), the Privacy Act of 1974 and Freedom of Information Act.
Education:
High School Graduate or equivalent;
Associate's degree preferred;
NextGen Competency Achievement Certificate;
Successful completion of Advanced Health Information training when made available.
Minimum Qualifications: 3-5 years experience in a medical records/HIT environment. Some experience performing ICD/CPT coding. Knowledge of HIPAA guidelines and Release of Information laws and processes. Experience with abstraction and data entry of medical records. Working knowledge of medical terminology. Ability to work with technical professionals, management and medical professionals in a team environment and the ability to work effectively independently. Must be able to maintain confidentiality regarding the patient information in accordance with all HIPAA and NEON policies. Understand the following certification and our requirements for PCMH and Meaningful use. Must have a professional demeanor and the ability to communicate with patience and understanding

OPERATIONS

Appointment specialist

Duties: Under the supervision of Appointment and Referral Supervisor, the Appointment Specialist is responsible for day to day scheduling of all appointments, confirmation, cancellation, general registration, welcomes all new HMO patients, makes same day appointments, and sends reminder letters or faxes to patients when needed.
Education: 
High School graduate or equivalent.
Minimum Qualifications: Experience or willingness to learn client management system and other required software programs. Must pass test.

Referral coordinator

Duties: Under the Supervision of Appointment and Referral Supervisor, the Referral Coordinator exchanges information between NEON and hospitals and all consultants. Ensures that required documentation is complete and submitted in a timely manner, receives all referral and follows through to completion of all aspects of scheduling from all NEON sites. Completes all tasks in NextGen EHR, obtains approval for HMO's referral, when needed, faxed  referrals to the hospital or consultants office. Notifies patient regarding any special instructions. Send any outside agency forms completed by NEON scanning.
Education: 
High School graduate or equivalent.
Minimum Qualifications: Applicants must have 1-2 years of experience in referrals, medical or health insurance. Applicants must have working and demonstrated knowledge of Medical Terminology. Applicants must be able to type 35 wpm and utilize a personal computer. Must have basic computer skills. Applicants must be proficient in the use of Microsoft Office and have experience with internal, mail or database management programs. Applicants must have the ability to learn and operate NextGen management software applications. Applicants must be knowledge of commercial and government funded health care programs.

Director of facilities and logistics

Duties: Under the general supervision of the Chief Operating Officer, the Director of Facilities & Logistics coordinates and directs the following internal services: Maintenance,  Purchasing and Storeroom. The Director of Facilities and Logistics also coordinates the overall safety management program for NEON.
Education:
Bachelors degree in Business or Healthcare Administration, or higher.
Minimum Qualifications:   Previous experience as a director is required. Minimum of four years of job related experience, preference  in a health care environment. Demonstrate initiative in the performance of assigned responsibilities. Excellent communication skills and ability to interact with employees, patients and outside contractors. Ability to work in a team environment with shared responsibilities. Ability to meet the physical requirements of the position, including walking, standing, lifting, bending, climbing stairs and carrying supplies, materials and equipment. Demostrated ability to work effectively with contractors and others to maintain a facility.  Ability to work professionally and effectively with diverse groups and individuals. Ability to provide excellent customer service to partners, staff and the public.

maintenance technician

Duties: Under the direction of the Maintenance Supervisor or designee, the Maintenance Technician assists in performing a variety of general maintenance and ground keeping duties, including equipment installation, maintenance and repairs, building renovation work and associated tasks around NEON Health Services facilities.
Education:
High School graduate or equivalent.
Minimum Qualifications: Two years job related experience or equivalent combination of training and/or experience. Valid Ohio Driver's License with no more than four (4) points. Meet the physical requirements of the position, including walking, standing, safely lifting items over 50 lbs., bending, climbing, carrying supplies, materials and equipment.