Call us now ! Send us an email http://maps.google.com/maps?q=8300 HOUGH AVE Cleveland United States

Back to Top

Employment Opportunities at NEON in Cleveland

Join our talent community and discover how you can make a difference at NEON. We have a commitment to the community we serve, and to our employees who help us achieve our success. For consideration of any open position, we invite you to click on your area of expertise and then click on the available positions in your field. If we have an open opportunity, we will take you to where you can apply for that position.
NEON offers a competitive compensation and benefits package and National Health Services Corps loan repayment opportunity.
NEON is an Equal Opportunity Employer.
image-443846-Neon-Employment.jpg?1458061180138
At NEON, the needs of our customers are and will remain our highest priority. In the service of our customers we value compassion, consideration, courtesy, creativity, dedication, determination, flexibility, hard work, honesty, integrity, innovation, professionalism and teamwork. We define customers as every patient, consumer, provider, visitor, vendor and coworker.
How to Apply for NEON Job Openings
Paper:
If applied via paper application you do not need to apply again via electronic. Once we recieved your application, we will contact you if  interested.
Electronic (see below for instructions) :
1.  Select the job you wish to apply for below and click the drop down arrow on the left of the name.
2. A job description will pop up underneath the title, at the bottom it will say either,
              a. Apply Here
                   b. No Position Available
*NOTE: If it says position is not available it means we are not currently hiring for that position at that time.*
3. When you click Apply Here it will bring you to the application on a separate page.
4. Upload a resume (optional) in Microsoft Word format by clicking “upload”.
5. Be sure to fill out the rest of the application as accurately as possible. The items with the red dot next to it must be filled out in order to submit the application.
6. When you are finished click the “submit” button at the bottom of the page.
7. You will receive an automatic confirmation email after you submit your application.
(NOTE: We will contact you if your credentials match what we are looking for)

PROVIDERS

ADult, child and Adolescent psychiatrist (Part-Time/Contracted)

Duties: The Adult, Child, & Adolescent Psychiatrist collaborates with clinical and behavioral health provider team, reviewing histories, assessments, diagnoses and treatment plans of patients with mental, emotional, psychotic and addictive and substance use disorders.  Prescribes and monitors psychotropic medication and provides follow up and adjusts as needed.
Education:
Doctor of Medicine (MD/DO) Degree;
Satisfactory completion of specialized residency training requirements in Adult Psychiatry and Child and Adolescent Psychiatry residency programs accredited by the Accreditation Council for Graduate Medical Education (ACGME) minimum 4 years.
Minimum Qualifications: Current, active, full, and unrestricted Ohio Medical Board licensure. Current active Drug Enforcement Administration (DEA) Certificate. Certification by the American Board of Psychiatry & Neurology in Psychiatry and Child and Adolescent Psychiatry. Completion of ABPN Maintenance of Certification (MOC) program activities required to remain board certified. Current CPR certificate (Healthcare provider BLS).

Adult, child and adolescent psychiatrist

Duties: The Adult, Child, & Adolescent Psychiatrist provides evaluation, diagnosis and treatment of mental, emotional, psychotic and addictive and substance use disorders. Conducts history and assessment; determines diagnosis and develops treatment plan. Prescribes and monitors medication and provides psychotherapy and interventions. Supervises Behavioral Health Department staff and collaborates with clinical provider team.
Education:
Doctor of Medicine (MD/DO) Degree;
Satisfactory completion of specialized residency training requirements in Adult Psychiatry and Child and Adolescent Psychiatry residency programs accredited by the Accreditation Council for Graduate Medical Education (ACGME) minimum 4 years.
Minimum Qualifications: Current, active, full, and unrestricted Ohio Medical Board licensure. Current active Drug Enforcement Administration (DEA) Certificate. Certification by the American Board of Psychiatry & Neurology in Psychiatry and Child and Adolescent Psychiatry. Completion of ABPN Maintenance of Certification (MOC) program activities required to remain board certified. Current CPR certificate (Healthcare provider BLS).

CLINICAL PSYCHOLOGIST

Duties: Under the general direction of the Medical Director, the Clinical Psychologist directs the overall coordination of the Substance Abuse Expansion Program services and staff.  Provides behavioral health services to NEON patients experiencing mental health conditions and substance abuse disorders.  Conducts history and assessment; determines diagnosis; develops treatment plan and provides clinical counseling, psychosocial interventions and social psychotherapy. Implements and manages NEON's Substance Abuse Service Expansion Program.  Provides training and monitoring of Screening, Brief Intervention, Referral and Treatment (SBIRT), Substance Abuse Therapy and Medication Assisted Treatment (MAT) services.  Provides supervision of Chemical Dependency Counselors and coordinates integration of Primary Care and Behavioral Health Substance Abuse care teams.
Education:
Ph.D. in Psychology or Psy. D. (Doctor of Psychology) from an American Psychological Association's Committee on Accreditation (APA) accredited program.
Minimum Qualifications: Current and valid State of Ohio Psychologist Board licensure. Current and valid State of Ohio Licensed Independent Chemical Dependency Counselor-Clinical Supervisor Licensure (LICDC-CS) with the Ohio Chemical Dependency Professionals Board (OCDP). Two years outpatient experience preferred in Medication Assisted treatment methods for opioid addiction.

Dentist

Duties: Under the supervision of the Dental Director, the Dentist is responsible for providing clinical dental services and preventative dental care in an out-patient clinic or at one of our many community sites. Must be cognizant of the public health, social, and economic factors which impact the overall health of NEON's patients. Able to creativelt work with other health care professionals.
Education: 
DDS, DMD degree from ADA - accredited School of Dentistry.
Minimum Qualifications: Current State of Ohio licensure to practice Dentistry.  DEA registration. Professional malpractice insurance obtainable. Completion of an accredited General Practice Residency program preferred. Ability to maintain appropriate clinical privileges required, hospital privileges preferred. Successful clearance of general and DHS background checks required.

Internal Medicine Physician

Duties: ​Under the general supervision of the Medical Director, the Internal Medicine Physician is responsible for providing and overseeing the healthcare of patients 18 years or older.  Provide primary care to adult patients that involves the following: history, examination and treatment of simple to moderately complex medical conditions affecting patients aged 18 years and older, whereby conditions are typically managed without specialty or subspecialty consultant collaboration on an outpatient basis; history, examination and treatment of complex medical conditions affecting patients 18 years or older, whereby the conditions are typically managed with specialty or subspecialty consultant collaboration (e.g. oncology disorders, sickle cell disease, severe coronary artery disease, severe and complicated hypertensive disorders, conditions requiring anticoagulation, and AIDS) on an outpatient basis. Work within his/her scope of training and that established by the Medical Director and when the needs of the patient fall outside that scope, refer the patient to other healthcare providers whose scope includes that of serving the patient.
Education:
Doctor of Medicine (MD) or Doctor of Osteopathy (DO).
Minimum Qualifications: Ohio State Medical License (Physician). BC/BE in Internal Medicine. DEA certificate (Physician)​.

Internist/Family Medicine Physician

Duties: Under the general supervision of the Medical Director, the Internist/Family Medical Physician is responsible for providing coordinated and quality primary care services to patients utilizing clinical services. Provides full range of preventative and primary care medical services, including health maintenance of chronic diseases and patient case management. Evaluates, diagnosis, and treats new and existing patients' medical conditions. Performs medical procedures, prescribing and referring patients for specialized consultation.
Education:
Doctor of Medicine (MD) or Doctor of Osteopathy (DO);
Successful completion of Family Medicine or Combined Medicine/Pediatrics Residency program.
Minimum Qualifications: Current, valid, unencumbered Ohio Medical Board licensure. DEA certificate (Physician). Certification by the American Board of Family Medicine (ABFM) or American Board of Internal Medicine (ABIM) and American Board of Pediatrics (ABP) and Maintenance of Certification (MOC) preferred.

Pediatrician

Duties: ​Under the general supervision of the Medical Director, the Pediatrician is responsible for providing and overseeing the healthcare of patients 0 to 18 years of age. Provide primary care to child and adolescent patients that includes the following: history, examination and treatment of up to moderately complex medical conditions affecting patients whereby the conditions are typically managed without subspecialty consultation collaboration on an outpatient basis; history, examination and treatment of complex medical conditions affecting patients ages 0-18 years of age whereby the conditions are typically managed with subspecialty consultation collaboration and on an outpatient basis (e.g. oncology disorders, sickle cell disease, cystic fibrosis, and AIDS).
Education:
Doctor of Medicine (MD) or Doctor of Osteopathy (DO) degree;
Successful completion of Pediatric residency program.
Minimum Qualifications: Current, valid, unencumbered Ohio Medical Board licensure. DEA Certificate (Physician). American Board of Pediatrics (ABP) Certification and Maintenance of Certification (MOC) preferred.

Podiatrist

Duties: Under the general supervision of the Medical Director, the Podiatrist conducts history, examination, and treatment of up to complex medical conditions of the foot and ankle, typically managed on an outpatient basis.
Education:
Doctor of Podiatric Medicine (DPM) degree;
Completion of Foot and Ankle residency preferred;
American Board of Podiatric Medicine and Surgery Certification Maintenance of Certification (MOC) preferred.
Minimum Qualifications: Current, valid, unencumbered Podiatry licensure with the Ohio Medical Board. DEA certificate (Physician).

Obstetrician/Gynecologist

Duties: Under the general supervision of the Medical Director, the Obstetrical and Gynecology physician conducts history, examination, and treatment of common gynecological conditions affecting females 12 years and older (e.g. prenatal care for non-high-risk women, sexually transmitted diseases, hormonal contraception, contraceptive subdermal implant insertion and removal, and contraceptive IUD insertion and removal [if properly trained]) whereby the conditions can be managed on an outpatient basis, with or without the direct involvement of an OB/GYN physician.
Education:
Doctor of Medicine (MD) or Doctor of Osteopathy (DO) degree;
Successful completion of an OB/GYN residency.
Minimum Qualifications: Current, valid, unencumbered Ohio Medical Board licensure. DEA certification (Physician). American Board of Obstetrics & Gynecology (ABOG) Certification and Maintenance of Certification (MOC) preferred.

Optometrist

Duties: The Optometrist provides complete, high quality optometric/vision care services to NEON patients. Provides visual examinations and conducts specialized testing for diagnosis of abnormal visual, ocular, and/or systematic conditions. Diagnosis and treats the visual system. Prescribes and adapts lenses for ophthalmic spectacles and non-optical aids. Prescribes medicines to treat eye diseases and allergies. Provides referrals as necessary. The Optometrist is responsible for the administrative and professional supervision of the optometric program and personnel.
Education:
Doctor of Optometry (OD) degree from an accredited school or college of Optometry.
Minimum Qualifications: Current Ohio license from the State Board of Optometry. Current certificate to use therapeutic pharmaceutical agents. Ability to demonstrate knowledge of and to apply the principles, theories, practices, and techniques of Optometric practice.

Medical: behavioral Health

ADUlt, Child & family Therapist/independent chemical dependency counselor

Duties: Under the general supervision of the Medical Director, the Adult, Child and Family Therapist/Chemical Dependency Counselor directs the overall coordination of the Substance Abuse Expansion Program services and staff. Provides supervision of Chemical Dependency Counselors and coordinates integration of Primary Care and Behavioral Health Substance Abuse care teams; provides behavioral health services to NEON patients experiencing mental health conditions and chemical dependency. Conducts history and assessment; determines diagnosis; develops treatment plan and provides clinical counseling, psychosocial interventions and social psychotherapy. Provides Screening, Brief Intervention, Referral and Treatment (SBIRT), Substance Abuse Therapy and Medication Assisted Treatment (MAT). Provides supervision of Chemical Dependency Counselors and students with required supervisory licensure.
Education:
Master of Arts (MA), Master of Social Work (MSW), Master of Social Science Administration (MSSA), or Master of Education (MEd) degree from an accredited university;
Completion of post-graduate fieldwork and supervised practice as required for State licensure.
Minimum Qualifications: Current and valid State of Ohio Licensed Independent Social Worker (LSW), or Licensed Professional Clinical Counselor (LPCC) Licensure with the Ohio Counselor, Social Worker, and Marriage and Family Therapist Board. Current and valid State of Ohio Licensed Independent Chemical Dependency Counselor (LICDC or LICDC-CS) Licensure with the Ohio Chemical Dependency (OCDP) Board, or equivalent combination of licensure and experience. Supervisory licensure strongly preferred.

Adult, child & family therapist

Duties: The Child, Adult and Family Therapist provides behavioral health services to NEON patients experiencing mental health conditions and emotional disorders. Conducts history and assessment; determines diagnosis; develops treatment plan and provides clinical counseling, psychosocial interventions and social psychotherapy. Provides supervision of Social Workers and supervises students with required supervisory licensure.
Education:
Master of Social Work (MSW) or Master of Social Science Administration (MSSA) degree from an accredited university;
Completion of post-graduate fieldwork and supervised practice as required for State licensure.
Minimum Qualifications: Current and valid State of Ohio Licensed Independent Social Worker (LISW) Licensure with the Ohio Counselor, Social Worker, and Marriage and Family Therapist Board. Supervisory licensure preferred, but not required.

Case Manager - behavioral health

Duties: The Behavioral Health/Case Manager provides supportive services to NEON Behavioral Health Care patients experiencing mental health conditions, emotional disorders and addictive and substance use disorders. Works with NEON Behavioral Health providers, reviews histories, assessments and treatment plans. Assists clients with their needs and monitors clients' progress at the stages of treatment and recovery and provides referrals and supportive services.
Education: 
Bachelor's degree in Psychology, Social Work, Counseling, health services or related field, or combination of education and experience.
Minimum Qualifications: Excellent verbal and written communication skills, as well as good listening skills. Knowledge of community health, housing and social services resources. Strong organizational skills, attention to detail, and timely documentation required. Proven critical thinking and problem solving skills. Current and valid State of Ohio Licensed Social Worker (LSW) Licensure with the Ohio Counselor, Social Worker, and Marriage and Family Therapist board desired, but not required.

case manager - behavioral health, patient care

Duties: The Behavioral Health/Case Manager, Patient Care provides behavioral health care services to NEON patients experiencing mental health conditions and emotional disorders. Conducts history and assessment; determines diagnosis; develops treatment plan and provides clinical counseling, psychosocial interventions and social psychotherapy. Provides referrals and supportive services to improve patients' quality of life.
Education: 
Bachelor of Social Work (BSW) degree from an accredited college or university;
Completion of supervised practicum as required for State Licensure.
Minimum Qualifications: Current and valid State of Ohio Licensed Social Worker (LSW) Licensure with the Ohio Counselor, Social Worker, and Marriage and Family Therapist Board.

Community health educator (part-time/contracted)

Duties: Under the direction of and working with the Director of Behavioral Health (Psychologist), the Community Health Educator will develop, or replicate best practice, multimedia training programs geared towards raising community and patient family awareness and knowledge about opioid addiction. The Community Health Educator will plan and initiate community and patient family training programs that emphasize the importance of community and family action and support for individuals who are addicted to opioids.
Education: 
Bachelor's degree in community health education, public health, social sciences or communication.
Minimum Qualifications: Excellent oral and written communications skills including public speaking, group presentations and training both large and small audiences. Cultural competency and ability to communicate with people from diverse backgrounds and with varying levels of education. Experience with program planning, curriculum development, social marketing, health promotion and prevention with emphasis on social media and other platforms. Experience working with families, community organizations, agencies and faith-based institutions. Knowledge of Chemcial Dependency and Substance Abuse disorders, preferrably Opioid addiction. Experience maintaining program data and grant reporting. Certified Health Education Specialist (CHES) credential desired, but not required.

Administrative Assistant - behavioral health

Duties: Under the general supervision of the Medical Director and in conjunction with the Behavioral Health Nurse Practitioner, the Administrative Assistant esnures that the Behavioral Health Department functions efficiently and effectively.
Education: 
High School diploma;
Associate's Degree preferred.
Minimum Qualifications: Excellent verbal and written communication skills. High level of integrity in dealing with sensitive information. Ability to work independently and as a team member. Consistently follows procedures and protocols. Recognizes priorities, works well under pressure, ability to meet deadlines. Demonstrated analytical, organizational and record keeping ability. Must be clear and friendly in the telephone calls, courteous and helpful. Exercises good judgment, discretion and honesty. Minimum of two years office experience required. One year of behavioral health experience is preferred.

Medical:  Nursing

Nurse Practitioner

Duties: The Nurse Practitioner provides primary and/or specialty nursing and/or medical care in a variety of healthcare settings. Functions in collaboration with a physician according to a standard care arrangement and specialty certification. Practice emphasizes health promotion, disease prevention and the diagnosis and treatment of acute and chronic health care problems. Certifications may include; adult, family, pediatrics and women's health. Must also demonstrate knowledge of the principles of growth and development over the life span. Must be able to identify and categorize each patient's age-specific grouping of needs, such as those for infant, adolescent, or geriatric patients.
Education: 
Master's Degree in Nursing, preferred;
Graduate of an accredited School of Nursing.
Minimum Qualifications: Two years of clinical nursing experience preferred. Licensed as RN in State of Ohio. National certification as Nurse Practitioner by nationally accredited organization. Current certificate of authority by Ohio Board of Nursing, certificate to prescribe preferred. NextGen/EMR is strongly preferred.

Adult Nurse Practitioner

Duties: Under the general direction of the Medical Director, the Adult Nurse Practitioner conducts history, examination and treatment of simple to complex medical conditions affecting patients aged 18 years and older, whereby the conditions are typically managed with or without specialty or subspecialty consultant collaboration (e.g. oncology disorders, sickle cell disease, severe coronary artery disease, severe and complicated hypertensive disorders, conditions requiring anticoagulation, and AIDS). Conditions can be managed with or without the direct involvement of an Internal Medicine or Family Medicine physician under current Standard Care Arrangement.
Education: 
Master of Science in Nursing (MSN): Adult Nurse Practitioner Program.
Minimum Qualifications: Current valid RN licensure from Ohio Nursing Board, DEA preferred. Certificate of Authority, Prescriptive Authority Externship completion preferred. Adult Nurse Practitioner Certification, Current CPR certificate (Healthcare provider BLS). 1-2 years outpatient practice preferred, but not required.

Women's health nurse practitioner

Duties: Under the general supervision of the Medical Director, the Women's Health Nurse Practitioner provides women's health care throughout the lifespan. Conducts history, examination and treatment of common gynecological conditions affecting females 12 years and older (e.g. prenatal care of non-high-risk women, sexually transmitted diseases, hormonal contraception, contraceptive subdermal implant insertion & removal, and contraceptive IUD insertion & removal [if properly trained]), whereby the conditions can be managed on an outpatient basis, with or without the direct involvement of an OB/Gyn physician under Standard Care Arrangement.
Education: 
Master of Science in Nursing (MSN): Women's Health Nurse Practitioner Program.
Minimum Qualifications: Current valid RN licensure from Ohio Nursing Board, DEA preferred. Certificate of Authority, Prescriptive Authority Externship completion. Women's Health Nurse Practitioner Certification, Current CPR certificate (Healthcare provider BLS).

Behavioral health nurse practitioner

Duties: The Behavioral Health Nurse Practitioner works with people suffering from various mental health conditions, and their families, to offer help and support in dealing with their condition. The work involves helping the patient to recover from their illness, or to come to terms with it in order to lead a positive life.
Education: 
Masters, postgraduate, or doctoral degree from a family psychiatric-mental health Nurse Practitioner program accredited by the Commission on Collegiate Nursing Education (CCNE) or the Accreditation Commission for Education in Nursing (ACEN) (formerly, NLNAC - National League for Nursing Accrediting Commission);
Psychiatric Mental Health Nurse Practitioner Certification by the American Nurses Credentialing Center;
Ohio RN Licensure, Certified Nurse Practitioner Certificate of Authority, Prescriptive Authority (DEA);
Current CPR Certification (Healthcare Provider BLS).
Minimum Qualifications: Minimum one year experience as a Nurse Practitioner in a clinical setting, preferred but new grads are encouraged to apply. Experience in college health setting, community health, ambulatory or primary clinical setting. Ability to use independent nursing judgment to correctly diagnose symptoms and identify correct treatment protocol. May be demonstrated through work or residency experiences. Ability to consult with other providers and community resources to determine appropriate course of treatment. Time management skills to allow examination of two hundred (200) patients per month. Demonstrate successful experience with a diverse population. Strong presentation and teaching skills. Must be able to communicate both, verbally and in writing, to accurately implement and document services provided to patients.

Certified Nurse Midwife

Duties: The Certified Nurse Midwife provides direct antepartum, intrapartum, and postpartum patient services and primary care to low risk obstetrical and gynecological patients, adhering to the standards of the American College of Nurse Midwife and in accordance with accepted professional practice and standards, which includes assessment, diagnosis, treatment and consultation. Co-management of at higher risk patients, and referral when appropriate to MD. Provides educational and other related services for well women care for essentially healthy women through their life cycle. Well women care includes gynecological care and management of common health problems. Participate in a team approach to patient care to ensure continuity of care. The CNM is part of NEON's Centering Pregnancy model, providing group prenatal care to OB patients. Provides all medical care in accordance with accepted standards, hospital/clinic protocols (including supervision by a physician) and state licensing guidelines.
Education:
Masters Degree in Nursing/Nurse Midwife specialty preferred;
Graduate of an accredited School of Nursing and Midwifery program approved by the American College of Nurse Midwives (ACNM);
Certification by the American Midwifery Certification Board and certificate maintenance;
Current Advanced Practice Registered Nurse/Certified Nurse-Midwife licensure in Ohio;
Current certificate of Authority as Midwife and Prescriptive Authority;
New graduates will be considered for employment after certification and licensure.
Minimum Qualifications: One (1) year of experience as a full scope CNM (Intrapartum, Antepartum, Postpartum, GYN care); three (3) years of recent experience preferred. Experience with electronic medical records. Meet the credentialing standards of NEON.

Case Manager - Women's health RN

Duties: The Women's Health RN Case Manager is responsible for facilitating access to women's health care services at Southeast and Miles-Broadway Health Centers. Provides patient care management services, develops, implements, coordinates, monitors, and evaluates plans designed appropriate to patient health needs to optimize health care across the care continuum. Works in collaboration with NEON's Comprehensive Perinatal Care Program to encourage prenatal visits and assist with making appropriate appointments. Develops and provides educational material and other related services to create a continuum of quality services for well-women care.
Education: 
High school diploma or equivalent required;
Registered Nurse Diploma or Associate Degree in Nursing (ADN);
Bachelor of Science in Nursing (BS/BSN) strongly preferred.
Minimum Qualifications: Current, valid State of Ohio Board of Nursing Registered Nurse licensure. A minimum of three years of recent clinical nursing experience, additional experience in women's health and patient case management is preferred. Applicants must show dexterity with computers and the ability to learn the use of the NextGen practice management system. Applicants must have the ability to work independently. Applicants must possess strong organizational skills with orientation to detail. Applicants must have strong interpersonal skills, demonstrating the ability to work with patients and fellow staff members in an effective manner with sensitivity for diverse population groups.

Licensed Practical Nurse (LPN)

Duties: Under the general supervision of the Nurse Manager, the Licensed Practical Nurse (LPN) is responsible for assisting with all basic examinations of patients and will arrange for any subsequent testing of the patient. The LPN administers oral and injected medication, changes dressings, removes sutures, screens patients and performs other duties as required.
Education:
High School Graduate or equivalent.
Minimum Qualifications: Possession of a valid license to practice nursing in the State of Ohio. Successful completion of 90-hour pharmacology course with CNE every year.

Certified Medical Assistant

Duties: Under the direct supervision of the Associate Director of Nursing Affairs or designee, the Medical Assistant is responsible for assisting with all basic examinations of patients.  The Medical Assistant will arrange for any subsequent laboratory testing of the patient, order supplies for the treatment areas, and perform other duties as requested. Must demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served. Must also demonstrate knowledge of the principles of growth and development over the life span. Must be able to identify and categorize each patient's age-specific grouping of needs, such as those for infant, adolescent, or geriatric patients.
Education: 
High School graduate or equivalent;
Graduated from an accredited Medical Assistant program;
Must be a Certified Medical Assistant or Registered Medical Assistant.
Minimum Qualifications: At least one year of pervious experience as a Medical Assistant, 2-4 years experience is preferred. NextGen/EMR experience is strongly preferred.

Medical Assistant

Duties: Under the general supervision of the Nurse Manager and the clinical supervision of the Physician, the Medical Assistant is responsible for assisting with all basic examinations of patients. This individual will arrange for any subsequent laboratory testing of the patient, order supplies for the treatment areas and perform other duties as requested.
Education: 
High school graduate or equivalent.
Minimum Qualifications: Within two (2) months, must either be Registered or Certified as a Medical Assistant. Working knowledge of medical terminology, anatomy and physiology.

Physician Assistant


Duties: Provides care to patients under the direction of the supervising physician. Functions in collaboration with a physician according to a standard care arrangement and specialty certification. Assists physician in the care and treatment of patients with chronic and acute conditions. Assists physician with initial examinations, preparing the care plan, initiating treatment plans and monitoring the effectiveness of the plan care. Assesses total patient needs as follows: obtains comprehensive health, social, environmental and developmental assessment data; reviews patient records for past and present health issues; conducts comprehensive and/or episodic health assessment, including evaluation of the chief complaint, physical examination and diagnostic testing. Interprets information and diagnostic testing results; formulates a diagnosis; develops a plan of care consistent with established guidelines; collaborates with physician and other health care team members as appropriate to develop individualized management, treatment and/or follow-up plans for health issues. Develops, reviews and/or revises standards of care, policies and procedures, practice guidelines protocols of care to reflect current practice and changing technology.
Minimum Qualifications: Successful completion of a physician assistant program that qualifies for certification status in Ohio. Current license, certification or registration in the state of Ohio, NCCPA Certified (PA-C). BLS/ACLS certification required. Minimum of years of recent clinical experience. Highly motivated, self-directed professional with strong organizational and leadership skills. Excellent verbal and written communication skills. Must have computer skills to access patient medical data and working of knowledge of Microsoft Office tools.

Dental

Dental Hygienist

Duties: Under the supervision of the Dental Director, the Dental Hygienists provide preventative dental care and teach patients how to practice good oral hygiene. Takes and develops dental x-rays and examines patients' teeth and gingival structures, documenting the presence of disease or abnormalities. Assist the patient in maintaining good oral health. Develops and promotes community dental health programs.
Education: 
Graduate from an accredited Dental Hygiene school and pass both a written and clinical examination;
Dental Hygienist Licensure in the State of Ohio;
Able to work without direct supervision;
License to work without a Dentist;
Must have completed at least one year of college;
Current CPR Certificate (Healthcare provider BLS).
Minimum Qualifications: Dental Hygienists must be licensed in the State of Ohio. Hygienist must be a graduate from an accredited Dental Hygiene school and pass both a written and clinical examination. Dental hygienists must work well with others, particularly patients who may be under stress. Dental hygienists must have manual dexterity because they use dental instruments with little room for error within a patient's mouth.

Expanded function Dental Auxiliary

Duties: Under the supervision of the Dental Director, the Expanded Function Dental Auxiliary (EFDA) performs a variety of dental assisting duties while promoting quality dental care for outpatients and a safe environment of minimal stress.  The EFDA assists the Dentist, instructs dental patients on how to properly care for their teeth, communicates effectively with patients, maintains equipment and inventory, and follows universal precautions and all OSHA requirements. The EFDA also performs advanced intra-oral procedures that are determined by the State of Ohio Dental Board with proper certification and current pit & fissure sealants & coronal polishing.
Education:
High School graduate or equivalent;
Expanded Dental Function Auxiliary Certificate issued by an accredited institution;
Recommended education/training requirements: Appropriate training/experience or completion of an OSDB approved course.
Minimum Qualifications: Radiograph Licensure. CPR Certification (Healthcare Provider BLS). One year, or more, of experience as a Dental Assistant. Able to occasionally work extended clinic hours. Willingness to travel to various Health Center locations, if requested.

certified dental assistant

Duties: Under the supervision of the Dental Director, the Certified Dental Assistant performs a variety of dental assisting duties while promoting quality dental care for outpatients and a safe environment of minimal stress. The Certified Dental Assistant assists the Dentist, instructs dental patients on how to properly care for their teeth, communicates effectively with patients, maintains equipment and inventory, and follows universal precautions and all OSHA requirements. The Certified Dental Assistant also performs advanced intra-oral procedures that are determined by the State of Ohio Dental Board with proper certification and current pit & fissure sealants & coronal polishing.
Education: 
High School graduate or equivalent;
Certified Dental Assistant certificate issued by an accredited institution.
Minimum Qualifications: Radiograph Licensure. CPR Certification (Healthcare Provider BLS). One year, or more, of experience in Dental Assisting. Able to occasionally work extended clinic hours. Willingness to travel to various Health Center locations, if requested.

dental assistant

Duties: Performs the specific duties described below and those assigned by the Dentist and the Dental Assistant in-so-far as they do not conflict with the Dental Assistant duties described in the Dental Practice Act and Rules. The Dental Assistant, under the direction of the Dentist, shall determine the sequence and duties to be assigned to the Dental Assistant. Hence, the Dental Assistant shall, at least perform these duties. Clean and disinfect all instruments, work surfaces, and fixtures, etc.; sterilization and storage of instruments. Receive, seat and dismiss the patient. Maintain the Dentist's daily schedule. Maintain the work area at a level of adequate supply, highest level of sanitation, and complete functioning consistent with standards of high quality. Maintain adequate inventory of supplies and materials. Perform the duties of Dental Assistant in his/her absence. Must demonstrate the knowledge and skills necessary to provide care appropriate to the age of patients served. Must also demonstrate knowledge of the principles of growth and development over the life span. Must be able to identify and categorize each patient's age-specific grouping of needs, such as those for infant, adolescent, or geriatric patients.
Education: 
High School graduate or equivalent;
Certified Dental Assistant certificate issued by an accredited institution.
Minimum Qualifications: Radiograph Licensure. CPR Certification (Healthcare Provider BLS). One year, or more, of experience in Dental Assisting. Able to occasionally work extended clinic hours. Willingness to travel to various Health Center locations, if requested. 

Dental laboratory technician

Duties: The Dental Technician constucts and repairs such dental restoration as dentures, crowns, bridges and in-lays, etc., under the direction or according to the prescription of a licensed Dentist. The Dental Laboratory Technician fabricates full and partial dentures, using wax and plaster models, surveyors, tooth color scales, articulator and electric grinder and polisher; constructs crowns and in-lays, and wire frames by performing (bending and soldering) gold and platinum wire; and polishes metal and plastic portions of completed appliances with electric grinder and polishers; and test.
Education:
High School graduate or equivalent.
Minimum Qualifications: Successful completion of apprenticeship as a Dental Laboratory Technician, or at least three years of experience as a Dental Laboratory Technician.

Dental patient representative

Duties: Under the supervision of the Associates Director of Dental, the Dental Patient Representative supports the Dentist in registering the dental patients, coordinating appointments, cash collection, charge entry, billing, coordination of benefits, insurance verification, incoming dental calls, discussing treatment plans, screening of emergency walk-ins and day appointment, and performs a variety of dental assisting duties, while promoting quality dental care for outpatients and a safe environment of minimal stress. The Dental Patient Representative assists the Dentist, teaches the patients how to care for their teeth, communicates effectively with patients (parents, if patient is a child), maintains equipment and inventory, and follows universal precautions and all OSHA requirements.
Education:
High School Graduate or equivalent.
Minimum Qualifications: Ability to serve as a mature and competent receptionist. Ability to display skill and tact in greeting patients. Ability to plan and organize. Two or more years of experience in a fast paced office environment.

Dental Quality Coordinator

Duties: The Dental Quality Coordinator is responsible for overseeing the competency and quality of clinical performance of all NEON Licensed Dental Assistants, Dental Hygienists, and Dentists. Conducts clinical orientation, training, and evaluation during their probation period and ensures that all dental staff is evaluated annually for clinical competency and performance. Develops and/or maintains the Dental Policies and Procedures Manual under the direction of the Dental Director. Ensures that all dental staff is competent using NEON's electronic health record, practice management system and clinical reporting requirements. Coordinates the preparation and on-going compliance with quality standards published by the Joint Commission.
Education:
Associate or Bachelor degree, or extensive experience in a Dental Practice setting and dental terminology. Bachelor degree preferred.
Minimum Qualifications: Familiarity with Ohio State Board Practice Act. Applicants must have a minimum of 1-2 years of experience working in a Community Health Center or similar ambulatory environment. Applicants must show dexterity with computers and working with databases/word processors and the ability to learn the use of the NextGen practice management system and Electronic Dental Records system. Applicants must have the ability to work independently. Applicants must possess strong organizational skills with orientation to detail. Applicants must have strong interpersonal skills, demonstrating the ability to work with patients and fellow staff members in an effective manner with sensitivity for diverse population groups.

Mobile dental unit driver

Duties: The Dental Mobile Unit is designed to address the oral health needs of children in the East Cleveland School System. The dental mobile unit also serves to provide dental access to other populations as determined by Northeast Ohio Neighborhood Health Services, Inc. The Dental Mobile Unit Driver manages the unit and assists in its operation, including patient registration and business office responsibilities.
Education:
High School Graduate or equivalent.
Minimum Qualifications: At least 22 years of age. Must have a valid Class B CDL driver's license with a clean driving record. Minimum 3 years driving experience. Good driving record [no more than one (1) moving convictions/accidents in the past three (3) years or no more than two (2) moving convictions/accidents in the past (5) years. (speeding, tailgating, improper passing, failure to yield, illegal turns, running red light/stop sign, are examples of moving violations), no license suspensions in the past ten years (suspensions for physicals, insurance lapses, failure to pay fine, and failure to appear are exempt under the ten year rule), and no driving convictions related to alcohol or illegal drugs. Knowledge of the Greater Cleveland area is required. Ability to lift at least 50 pounds. Public and/or community health interest or experience is essential. Strong oral and written communication skills. Good character and positive work history. Consent to annual background check and alcohol/drug screen. Pass a background check (MVR, Criminal, and Extended Employment Verification) annually. Excellent customer service and interpersonal skills, and computer skills including, Microsoft Office suite competency. Fluency in Spanish/English is a strong asset. Comfort or experience working in a multi-cultural environment preferred. Knowledge of or interests in outreach programs or health care is helpful. Ability to adhere to NEON Hours of Operation.

blank

Optometric Technician

Optometric Technician
Under the supervision of the medical director and in support of the staff optometrist, the optometric technician provides the basic services of screening, billing, optometry support, enrollment, and eyeglass fitting and repair. The optometric technician will assist the optometrist by performing eye screening, lensometry, dispensing eye glasses, routine office duties, ordering supplies, and performing other duties as assigned. Provides patient and provider support, greets incoming patients, performs eye screening and lensometry. Receives and screens calls to optometrist and assists optometrist with eye examinations as requested.
Must be high school graduate or certificate of high school equivalence and two years of college level optometric training or related clinical experience. Certification from Ohio Optometric Association – Optometric Assistant desirable.

Certified pharmacy technician (CPHT)

Certified Pharamcy Technician (CPHt) 
Duties: Under the general supervision of the pharmacy director or designee (staff licensed pharmacist), is primarily responsible for increasing the pharmacist’s efficiency by decreasing the amount of nonclinical activities performed in the pharmacy; may assist the pharmacist in the prescription filling process, as needed. May not dispense medications until verified by pharmacist. Receives new prescriptions and refills from patients, and records all pertinent demographic information; maintains current patient prescription profiles, files and maintains hard-copy prescriptions in sequential order and files legend and controlled substances appropriately; breaks down prescriptions older than 14 days, reverses prescription claims and returns to stock items not picked up by patient; assists the pharmacist in preparing drug and related pharmacy items for in-house use via internal requisitions; generates labels and maintains pharmacy computer systems and troubleshoots as necessary with hardware and/or software vendors; performs cashier functions and is responsible for cash and credit transactions; processes daily financial transactions and reconciliation; counts down and/or balances drawer, then transports monies to patient fiscal accounts. The above duties are listed for the purpose of illustration and without limitations to the discretion of NEON to modify, add to, or delete said duties from time to time.
Minimum Requirements: Applicants must be a high school graduate or possess a certificate of high school equivalence. Applicants must have a certification with the Pharmacy Technician Certification Board (PTCB) and have no felony convictions, per Ohio Revised Code 4729.42. Applicants must maintain certification throughout employment. Applicants must have one to two years of retail experience in a high-volume pharmacy, or successful completion of a pharmacy technician course is preferred. Applicants must have strong computer skills and familiarity with wholesaler’s computer system. Applicants must have excellent communications skills and math/calculation aptitude. Applicants must be self-directed, but also able to work well in a group. Applicants must have a positive, proactive attitude, energetic, highly motivated and a self-starter. Applicants must have a work ethic that is focused, accurate and highly productive. Applicants should have experience working with people of various levels as well as the ability to work with people in a tactful and diplomatic manner and to exercise good judgment and discretion. Applicants must be able to maintain confidentiality regarding patient information in accordance with all HIPPA and NEON policies.

PHLEBOTOMIST/CLERK

Duties: Under the supervision of the Laboratory Supervisor, the Phlebotomist/Laboratory Clerk performs a variety of tasks related to communications, patient flow, information processing, and record keeping in the Laboratory. The Clerk must be able to communicate intelligently by telephone, file reports,retrieve reports from file, have basic understanding of computer applications, manually and electronically relay information to others and direct patients for service. The clerk must follow instructions exactly, write legibly, spell correctly and perform venipuncture and capillary punctures in accordance with established standards. The Clerk must be able to accurately perform and understand limited waived testing according to CLIA  guidelines and NEON standards.
Minimum Qualifications: Knowledge of medical terminology. The ability to work without close and constant supervision. Clerical ability required to accurately record, transcribe and calculate test volume. Manual and finger dexterity required to collect blood specimens. Demonstrate ability to accurately perform required quality control. Ability to perform and understand limited waived tests.

mammography/x-ray technologist

Duties: Under the supervision of the Medical Director and physician and under the direction of the Chief X-Ray Technologist, the Mammography/X-Ray Technologist operates the mammography unit to produce images of breast diagnostic purposes . Explains procedures to the patient and answers questions. Performs radiographic procedures as a technical level not requiring constant supervision of technical details.
Minimum Qualifications: Must have Radiographer licensure from the Ohio Department of Health Radiographic Licensure Program. Must have Mammography Certification and Registration by the American Registry of Radiologic Technical (ARRT).

Blank


Blank

Blank

Blank

Blank

Blank

Blank

Allied health

blank

administrative assistant

Duties: Under the general supervision of the Program Manager the Administrative Assistant is responsible for performing a wide range of administrative and office support activities for the Ohio Babies 1st program. The Administrative Assistant will work collaboratively with Case Managers and Community Health Workers to facilitate the efficient operation of the program.
Minimum Qualifications: Must have 2-3 years of experience working in an office/business setting. Must be organized. Must be detailed oriented. Must be proficient in utilizing Microsoft programs. Must be able to work with a team.

blank

ADMINISTRATIVE OFFICE CLERK

Duties:  Under the direction of the Executive Administrative Assistant, the Administrative Office Clerk is responsible for providing ongoing reception and administrative support to the general administrative office staff at the Corporate Office.
Education: High School Diploma or GED is required. Minimum one year of employment or additional education beyond high school.
Minimum Qualifications:  Must have excellent verbal and writtten communication skills. Must have high level of integrity in dealing with confidential information.  Must have the ability to work independently and as a team member.  Must have the ability to identify tasks that need completion and initiate project without supervision. Must consistently follow policies and procedures.  Must recognize priorities, works well under pressure, able to meet deadlines.  Must demonstrate organizational and record keeping abilities.  Must be clear and friendly in the handling all telephone calls and in-person visitations to the Corporate Office.  Must have a thorough understanding of databases.  Must have excellent technical skills. (Computers, Microsoft Office, NextGen, Folding, Copiers, etc.)

APPLICATION SYSTEMS ADMINISTRATOR

The Applications Systems Administrator maintains and supports all Electronic Medical and Dental record applications including documentation, training and database management. Also, configures, maintains and supports all application systems set-up and development with an emphasis on all billing systems within NEON and all NEON locations; applications include NextGen EPM billing system, QSI Dental System billing system and various other databases; maintains ICD-9,10 and CPT-4 databases with  NextGen and QSI Dental systems; manages all electronic data interchange including set-up and implementation, testing, compliance, maintenance and problem resolution; manages and maintains all clearing house and payer web applications; manages all fee schedules, medical and dental; assists Network Administrator with application system security including passwords and permission; works closely with the CIO and the Patient Financial Services Director; develops and designs reports based on user needs using incorporated report engines and Crystal Reports; creates and maintains detailed documentation including procedures manuals for all billing configuration and operations; maintains a log of changes and updates with effective date to fee schedule, CPT and ICD-9,10 databases, medical necessity, etc; assists with training in the use of all applications and the planning of EPM/EMR/EDR training needs in concert with the Network Support Specialist;  acts as NextGen Certified Professional.   Willingness to work flexible hours and schedules as needed .  Upholds the standards of the system-wide customer service program.  Performs other duties and functions as required.  The above are listed for the purpose of illustration and without limitation to the discretion of NEON  to modify, add  to, or delete said duties from time to time. 
Education
  •  Associate’s Degree in the field of health care administration, with related experience in
information systems, required. 
  •  Minimum of three  years, verifiable hands-on experience,  may be substituted for degree,
             experience in the healthcare industry is preferred.
Minimum Qualifications
      ■    Working knowledge of medical and dental billing procedures
     ■    Able to understand complex applications.  
     ■    Strong analytical, quantification and communication skills
     ■    Proficiency in systems development, end user training and support; report and documentation
            preparation
     ■     Strong organizational skills with orientation to details.
     ■     Ability to work in a team environment to analyze, recommend, design and deliver solutions that    
            solve problems presented by the user community.
     ■     Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling work and
             completion of work assignments accurately and in a timely manner.
     ■     Excellent communications skills both verbal and written.  Strong interpersonal skills, demonstrating
             the ability to work with  fellow staff members in an effective manner with sensitivity for
            diverse population groups.   
Technical Skills
  1. Dexterity with computers and working with databases. Use and/or operate office equipment, i.e., personal computers, calculators, and computers including experience with internet, email, or database management programs.
  2. Proficient in the use of Microsoft Office applications, and Outlook.
  3. Ability to acquire skills for entering accurate data, messages, and updated insurance information into the NextGen practice management system.

APPOINTMENT specialist 

Duties: Under the supervision of Appointment and Referral Supervisor, the Appointment Specialist is responsible for day to day scheduling of all appointments, confirmation,cancellation, general registration, welcomes all new HMO patients, makes same day appointment, sends reminder letters or faxes to patients when needed.
Minimum Qualifications: High School Diploma or Equivalent. Experience or willingness to learn client management system and other required software programs.

central operator 

Duties: Under the direct supervision of the Hough Center Director or designate, the Central Operator will provide telecommunications support to all facilities within NEON network, including health centers and corporate headquarters will professionalism and confidentiality. The operator will facilitate the timely transfer and connect to the appropriate party. Provide general nonmedical information to callers. The operator may handle the implementation of emergency (code blue, code violet) procedures as needed. The position will require that the Central Operator maintain the NEON employee directory, as well as, important organizational telephone numbers and other frequently used numbers. The Central Operator will schedule conference rooms via NEON's electronic/on-line scheduling system. Other duties of a similar nature will be required that are essential to the delivery of high quality comprehensive family health care. The duties listed above are for the purpose of illustration and without limitation to the discretion of NorthEast Ohio Neighborhood Health Services, Inc. (NEON) to modify, add to, or delete said duties from time to time.
Minimum Qualifications: 1 year working experience with a digital switchboard. Knowledge of personal computer and Microsoft Office Software. Ability to speak clearly and distinctly with proper grammar. Excellent communication skills with emphasis on ability to handle difficult patients. Excellent customer service with emphasis on patient satisfaction. Ability to maintain confidentiality in matters relating to patients and staff.

financial counselor

Duties: Under the direct supervision of the Revenue Cycle, the Financial Counselor will collect, review and enter data from patients seeking care within NEON network, with professionalism and confidentiality. The Financial Counselor will assist all qualified, self-pay patients with the goal of managing and reducing associated account receivables. The foremost duty and responsibility of a Financial Counselor is to act as a navigator to patients applying for NEON's discounted medical care program and assisting with application for available insurance programs, i.e.,., private insurances, Medicare, Medicaid, HMO, etc. They will be required to counsel and advise patients of their financial help eligibility, and the cost that is required for each visit. This information must be accurately input into NEON's practice management system and update accordingly. Generating statements and re-billing claims. Other duties of a similar nature will be required that are essential to the delivery of high quality comprehensive family health care. The duties listed below are for the purpose of illustration and without limitation to the discretion of NorthEast Ohio Neighborhood Health Services, Inc. (NEON) to modify, add to, or delete said duties from time to time.
Minimum Qualifications: 3 years experience working in a medical office with direct patient contact. Some Insurance/Billing knowledge required. Working Knowledge of Medicare and Medicaid programs. Ability to speak clearly and distinctly with proper grammar. Ability to demonstrate maturity, flexibility and to make sound judgment independently. Must be organized and work well in a fast paced environment.

health information technician specialist

Health information technician specialist
Duties: Under the general supervision of both the Manager of Health Information and the Director of Health Information the Health Information Technician Specialist is responsible for health records maintenance: retrieving and updating health records; assisting in the completion of various insurance forms; retrieving and filing charts; purging and reproducing inactive records according to procedures. Health records correspondence; greeting and registering patients and customers requesting medical records; providing the health record to any appropriate provider upon request in a timely fashion. Application Management: indexing and scanning all necessary paper health records into the electronic medical records (EMR); and maintaining and recording historical raw medical data into the Electronic Medical Record (EMR) using health information management tools such as NextGen technology. Assures that documents are filed appropriately, routed to clinical staff for signature, correctly routed for data entry, QA and follow-up; assures that EMR and procedures are current and organized in compliance with Joint Commission and maintains confidentiality of health information, observing all HIPPA and NEON policies. The above duties are listed for the purpose of illustration and without limitation to the discretion of NEON to modify, add to, or delete said duties from time to time.
Minimum Qualifications: Applicants must have a high school diploma or certificate of high school equivalence (GED). Applicants must have a minimum of two years of experience in the health care or medical environment or a minimum of one year of experience in an established medical records system. Electronic Medical Records experience is preferred. Applicants must have demonstrated advance knowledge and proficiency in the use of Microsoft Office packages including Word and Outlook. As a requirement for continued employment the applicant must successfully complete the Neaten Practice Management System and Electronic Medical Records (EMR) training and pass the Neaten EMR examination. Applicants must be organized and have the ability to handle high-volume demands, manage multiple tasks and priorities at any given time. Applicants must be have excellent written and verbal communication skills. Applicants must be able to communicate with patients and professional staff from diverse backgrounds and educational levels. Applicants must be able to maintain confidentiality regarding patient information in accordance with NEON policies.

IT SUPPORT SPECIALIST

DUTIES: The position of an IT support technician includes working with the end-user infrastructure support and maintenance. This position assists staff with technical, support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
MINIMUM QUALIFICATIONS:  Desktop operating system administration experience.  Principles and practices of effective time management.  Extensive working knowledge of software applications communly used in a local area network environment: Micosoft Office Suite.

network specialist

Duties: The position of  a network specialist includes working with the end-user, infrastructure support and maintenance. This position assists staff with technical support of desktop computers, application, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, nonrecurring problems. It also include maintaining the integrity and security of a company's  network and the systems connected to it. A computer networking specialist must have extensive knowledge of network connectivity, protocols, network security devices, network types, including wireless, fiber optic or Cat5, and common operating systems such as Windows and UNIX.
Minimum Qualifications: Specific knowledge, training or skills required to perform the duties of this position. Specific concepts, courses, training programs or required certification. To perform this position successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below of the knowledge, skills and abilities required.

Office Manager

Office Manager
Under the general supervision of the business office director, the office manager is responsible for demonstrating independent judgment and discretion in the provision of quality patient services and support for clinical services including: patient reception by greeting patients and other visitors to the health center; explaining procedures and answering routine questions; maintaining a pleasant and welcoming attitude and providing outstanding customer service at all times; appointments, registration, collection of payments, service charges, telephone contacts, medical records and referrals. The office manager provides administrative support to the health center. The office manager assist providers and clinic staff with requests in a timely manner. The office manager does not advise professional personnel, patients or any persons regarding medical issues. The above are listed for the purpose of illustration and without limitation to the discretion of NEON to modify, add to, or delete said duties from time to time.
Applicants must have a high school diploma or certificate of high school equivalence; additional training in the medical environment is a plus. Applicants must have a minimum of two years of patient registration or related experience.  Applicants must have demonstrated knowledge and understanding of insurance plans/benefits and the verification process. Applicants must have basic computer skills and be proficient in the use of Microsoft Office applications. Applicants must have the ability to acquire skills for entering accurate data, messages and updated insurance information into the NextGen practice management system. Applicants must have a working knowledge of HIPPA guidelines and Release of Information laws.

referral coordinator

Duties:Under the Supervision of Appointment and Referral Supervisor, the Referral Coordinator exchanges information between NEON and hospitals and all consultants. Ensures that required documentation is complete and submitted in a timely manner, receives all referral and follows through to completion of all aspects of scheduling from all NEON sites. Completes all tasks in NextGen EHR, obtains approval for HMO's referral, when needed, faxed  referrals to the hospital or consultants office. Notifies patient regarding any special instructions. Send any outside agency forms completed by NEON scanning.
Minimum Qualifications: Applicants must have 1-2 years of experience in referral, medical or health insurance. Applicants must have working and demonstrated knowledge of Medical Terminology. Applicants must be able to type 35 wpm and utilize a personal computer. Must have basic computer skills. Applicants must be proficient in the use of Microsoft Office and have experience with internal, mail or database management programs. Applicants must have the ability to learn and operate NextGen management software applications. Applicants must be knowledge of commercial and government funded health care programs. 

NETwork Administrator

DUTIES: Under the general supervision of the Chief Information Officer (CIO), the Network Administrator is responsible for assisting  the CIO with all computer and network infrastructure planning, administration and operations activities.  Also performs a variety of complex professional and technical duties related to the installation and maintenance of the computer network and communications hardware and software systems including network and application serviers, routers, Firewall, LAN, WAN, Frame Relay, ISDN, DIA and phone systems, in addition to server and PC workstations.  Responsible for assisting the CIO with the configuration and installation of network and internet security.  Responsible for assisting the CIO with the configuration and installation of all network software packages used.  Reponsible for assisting the CIO with the IT disaster backup and recovery systems.  Supervises the work of the network technical staff (IT Support Specialists).
MINIMUM QUALIFICATIONS: Six years of computer experience working with networking infrastructure and WAN networks (Novell Netware, Microsoft) or any equivalent combination of education and experience.  
EDUCATION QUALIFICATIONS: Applicant must have a high school diploma or GED. A degree in Information Technology is preferred.


administrative

Account Representative

Duties: Manage all patient accounts (Self-Pay, Medicaid, Medicare, commercial and contracted plans) on the Practice Management system. Communicate with patients, payers, and employees to address all patient account issues. Be mindful of NEON's customer service and ethical standards in all interactions with internal and external customers.
Minimum Qualifications: Experience in Healthcare environment with experience in accounts receivable. Knowledge of electronic practice management system and other claims processing systems. Knowledge and work experience of CPT, HCPCS and ICD 10 coding. Knowledge and work experience of all major insurance payers.

administrative assistant

Duties: Under the general supervision of the Program Manager the Administrative Assistant is responsible for performing a wide range of administrative and office support activities for the Ohio Babies 1st program. The Administrative Assistant will work collaboratively with Case Managers and Community Health Workers to facilitate the efficient operation of the program.
Minimum Qualifications: Must have 2-3 years of experience working in an office/business setting. Must be organized. Must be detailed oriented. Must be proficient in utilizing Microsoft programs. Must be able to work with a team.

blank

ADMINISTRATIVE OFFICE CLERK

Duties:  Under the direction of the Executive Administrative Assistant, the Administrative Office Clerk is responsible for providing ongoing reception and administrative support to the general administrative office staff at the Corporate Office.
Education: High School Diploma or GED is required. Minimum one year of employment or additional education beyond high school.
Minimum Qualifications:  Must have excellent verbal and writtten communication skills. Must have high level of integrity in dealing with confidential information.  Must have the ability to work independently and as a team member.  Must have the ability to identify tasks that need completion and initiate project without supervision. Must consistently follow policies and procedures.  Must recognize priorities, works well under pressure, able to meet deadlines.  Must demonstrate organizational and record keeping abilities.  Must be clear and friendly in the handling all telephone calls and in-person visitations to the Corporate Office.  Must have a thorough understanding of databases.  Must have excellent technical skills. (Computers, Microsoft Office, NextGen, Folding, Copiers, etc.)

APPLICATION SYSTEMS ADMINISTRATOR

The Applications Systems Administrator maintains and supports all Electronic Medical and Dental record applications including documentation, training and database management. Also, configures, maintains and supports all application systems set-up and development with an emphasis on all billing systems within NEON and all NEON locations; applications include NextGen EPM billing system, QSI Dental System billing system and various other databases; maintains ICD-9,10 and CPT-4 databases with  NextGen and QSI Dental systems; manages all electronic data interchange including set-up and implementation, testing, compliance, maintenance and problem resolution; manages and maintains all clearing house and payer web applications; manages all fee schedules, medical and dental; assists Network Administrator with application system security including passwords and permission; works closely with the CIO and the Patient Financial Services Director; develops and designs reports based on user needs using incorporated report engines and Crystal Reports; creates and maintains detailed documentation including procedures manuals for all billing configuration and operations; maintains a log of changes and updates with effective date to fee schedule, CPT and ICD-9,10 databases, medical necessity, etc; assists with training in the use of all applications and the planning of EPM/EMR/EDR training needs in concert with the Network Support Specialist;  acts as NextGen Certified Professional.   Willingness to work flexible hours and schedules as needed .  Upholds the standards of the system-wide customer service program.  Performs other duties and functions as required.  The above are listed for the purpose of illustration and without limitation to the discretion of NEON  to modify, add  to, or delete said duties from time to time. 
Education
  •  Associate’s Degree in the field of health care administration, with related experience in
information systems, required. 
  •  Minimum of three  years, verifiable hands-on experience,  may be substituted for degree,
             experience in the healthcare industry is preferred.
Minimum Qualifications
      ■    Working knowledge of medical and dental billing procedures
     ■    Able to understand complex applications.  
     ■    Strong analytical, quantification and communication skills
     ■    Proficiency in systems development, end user training and support; report and documentation
            preparation
     ■     Strong organizational skills with orientation to details.
     ■     Ability to work in a team environment to analyze, recommend, design and deliver solutions that    
            solve problems presented by the user community.
     ■     Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling work and
             completion of work assignments accurately and in a timely manner.
     ■     Excellent communications skills both verbal and written.  Strong interpersonal skills, demonstrating
             the ability to work with  fellow staff members in an effective manner with sensitivity for
            diverse population groups.   
Technical Skills
  1. Dexterity with computers and working with databases. Use and/or operate office equipment, i.e., personal computers, calculators, and computers including experience with internet, email, or database management programs.
  2. Proficient in the use of Microsoft Office applications, and Outlook.
  3. Ability to acquire skills for entering accurate data, messages, and updated insurance information into the NextGen practice management system.

APPOINTMENT specialist 

Duties: Under the supervision of Appointment and Referral Supervisor, the Appointment Specialist is responsible for day to day scheduling of all appointments, confirmation,cancellation, general registration, welcomes all new HMO patients, makes same day appointment, sends reminder letters or faxes to patients when needed.
Minimum Qualifications: High School Diploma or Equivalent. Experience or willingness to learn client management system and other required software programs.

central operator 

Duties: Under the direct supervision of the Hough Center Director or designate, the Central Operator will provide telecommunications support to all facilities within NEON network, including health centers and corporate headquarters will professionalism and confidentiality. The operator will facilitate the timely transfer and connect to the appropriate party. Provide general nonmedical information to callers. The operator may handle the implementation of emergency (code blue, code violet) procedures as needed. The position will require that the Central Operator maintain the NEON employee directory, as well as, important organizational telephone numbers and other frequently used numbers. The Central Operator will schedule conference rooms via NEON's electronic/on-line scheduling system. Other duties of a similar nature will be required that are essential to the delivery of high quality comprehensive family health care. The duties listed above are for the purpose of illustration and without limitation to the discretion of NorthEast Ohio Neighborhood Health Services, Inc. (NEON) to modify, add to, or delete said duties from time to time.
Minimum Qualifications: 1 year working experience with a digital switchboard. Knowledge of personal computer and Microsoft Office Software. Ability to speak clearly and distinctly with proper grammar. Excellent communication skills with emphasis on ability to handle difficult patients. Excellent customer service with emphasis on patient satisfaction. Ability to maintain confidentiality in matters relating to patients and staff.

financial counselor

Duties: Under the direct supervision of the Revenue Cycle, the Financial Counselor will collect, review and enter data from patients seeking care within NEON network, with professionalism and confidentiality. The Financial Counselor will assist all qualified, self-pay patients with the goal of managing and reducing associated account receivables. The foremost duty and responsibility of a Financial Counselor is to act as a navigator to patients applying for NEON's discounted medical care program and assisting with application for available insurance programs, i.e.,., private insurances, Medicare, Medicaid, HMO, etc. They will be required to counsel and advise patients of their financial help eligibility, and the cost that is required for each visit. This information must be accurately input into NEON's practice management system and update accordingly. Generating statements and re-billing claims. Other duties of a similar nature will be required that are essential to the delivery of high quality comprehensive family health care. The duties listed below are for the purpose of illustration and without limitation to the discretion of NorthEast Ohio Neighborhood Health Services, Inc. (NEON) to modify, add to, or delete said duties from time to time.
Minimum Qualifications: 3 years experience working in a medical office with direct patient contact. Some Insurance/Billing knowledge required. Working Knowledge of Medicare and Medicaid programs. Ability to speak clearly and distinctly with proper grammar. Ability to demonstrate maturity, flexibility and to make sound judgment independently. Must be organized and work well in a fast paced environment.

health information technician specialist

Health information technician specialist
Duties: Under the general supervision of both the Manager of Health Information and the Director of Health Information the Health Information Technician Specialist is responsible for health records maintenance: retrieving and updating health records; assisting in the completion of various insurance forms; retrieving and filing charts; purging and reproducing inactive records according to procedures. Health records correspondence; greeting and registering patients and customers requesting medical records; providing the health record to any appropriate provider upon request in a timely fashion. Application Management: indexing and scanning all necessary paper health records into the electronic medical records (EMR); and maintaining and recording historical raw medical data into the Electronic Medical Record (EMR) using health information management tools such as NextGen technology. Assures that documents are filed appropriately, routed to clinical staff for signature, correctly routed for data entry, QA and follow-up; assures that EMR and procedures are current and organized in compliance with Joint Commission and maintains confidentiality of health information, observing all HIPPA and NEON policies. The above duties are listed for the purpose of illustration and without limitation to the discretion of NEON to modify, add to, or delete said duties from time to time.
Minimum Qualifications: Applicants must have a high school diploma or certificate of high school equivalence (GED). Applicants must have a minimum of two years of experience in the health care or medical environment or a minimum of one year of experience in an established medical records system. Electronic Medical Records experience is preferred. Applicants must have demonstrated advance knowledge and proficiency in the use of Microsoft Office packages including Word and Outlook. As a requirement for continued employment the applicant must successfully complete the Neaten Practice Management System and Electronic Medical Records (EMR) training and pass the Neaten EMR examination. Applicants must be organized and have the ability to handle high-volume demands, manage multiple tasks and priorities at any given time. Applicants must be have excellent written and verbal communication skills. Applicants must be able to communicate with patients and professional staff from diverse backgrounds and educational levels. Applicants must be able to maintain confidentiality regarding patient information in accordance with NEON policies.

IT SUPPORT SPECIALIST

DUTIES: The position of an IT support technician includes working with the end-user infrastructure support and maintenance. This position assists staff with technical, support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
MINIMUM QUALIFICATIONS:  Desktop operating system administration experience.  Principles and practices of effective time management.  Extensive working knowledge of software applications communly used in a local area network environment: Micosoft Office Suite.

network specialist

Duties: The position of  a network specialist includes working with the end-user, infrastructure support and maintenance. This position assists staff with technical support of desktop computers, application, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, nonrecurring problems. It also include maintaining the integrity and security of a company's  network and the systems connected to it. A computer networking specialist must have extensive knowledge of network connectivity, protocols, network security devices, network types, including wireless, fiber optic or Cat5, and common operating systems such as Windows and UNIX.
Minimum Qualifications: Specific knowledge, training or skills required to perform the duties of this position. Specific concepts, courses, training programs or required certification. To perform this position successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below of the knowledge, skills and abilities required.

Office Manager

Office Manager
Under the general supervision of the business office director, the office manager is responsible for demonstrating independent judgment and discretion in the provision of quality patient services and support for clinical services including: patient reception by greeting patients and other visitors to the health center; explaining procedures and answering routine questions; maintaining a pleasant and welcoming attitude and providing outstanding customer service at all times; appointments, registration, collection of payments, service charges, telephone contacts, medical records and referrals. The office manager provides administrative support to the health center. The office manager assist providers and clinic staff with requests in a timely manner. The office manager does not advise professional personnel, patients or any persons regarding medical issues. The above are listed for the purpose of illustration and without limitation to the discretion of NEON to modify, add to, or delete said duties from time to time.
Applicants must have a high school diploma or certificate of high school equivalence; additional training in the medical environment is a plus. Applicants must have a minimum of two years of patient registration or related experience.  Applicants must have demonstrated knowledge and understanding of insurance plans/benefits and the verification process. Applicants must have basic computer skills and be proficient in the use of Microsoft Office applications. Applicants must have the ability to acquire skills for entering accurate data, messages and updated insurance information into the NextGen practice management system. Applicants must have a working knowledge of HIPPA guidelines and Release of Information laws.

referral coordinator

Duties:Under the Supervision of Appointment and Referral Supervisor, the Referral Coordinator exchanges information between NEON and hospitals and all consultants. Ensures that required documentation is complete and submitted in a timely manner, receives all referral and follows through to completion of all aspects of scheduling from all NEON sites. Completes all tasks in NextGen EHR, obtains approval for HMO's referral, when needed, faxed  referrals to the hospital or consultants office. Notifies patient regarding any special instructions. Send any outside agency forms completed by NEON scanning.
Minimum Qualifications: Applicants must have 1-2 years of experience in referral, medical or health insurance. Applicants must have working and demonstrated knowledge of Medical Terminology. Applicants must be able to type 35 wpm and utilize a personal computer. Must have basic computer skills. Applicants must be proficient in the use of Microsoft Office and have experience with internal, mail or database management programs. Applicants must have the ability to learn and operate NextGen management software applications. Applicants must be knowledge of commercial and government funded health care programs. 

NETwork Administrator

DUTIES: Under the general supervision of the Chief Information Officer (CIO), the Network Administrator is responsible for assisting  the CIO with all computer and network infrastructure planning, administration and operations activities.  Also performs a variety of complex professional and technical duties related to the installation and maintenance of the computer network and communications hardware and software systems including network and application serviers, routers, Firewall, LAN, WAN, Frame Relay, ISDN, DIA and phone systems, in addition to server and PC workstations.  Responsible for assisting the CIO with the configuration and installation of network and internet security.  Responsible for assisting the CIO with the configuration and installation of all network software packages used.  Reponsible for assisting the CIO with the IT disaster backup and recovery systems.  Supervises the work of the network technical staff (IT Support Specialists).
MINIMUM QUALIFICATIONS: Six years of computer experience working with networking infrastructure and WAN networks (Novell Netware, Microsoft) or any equivalent combination of education and experience.  
EDUCATION QUALIFICATIONS: Applicant must have a high school diploma or GED. A degree in Information Technology is preferred.


Allied Health

central medical assister

Duties: Within the context of NEON's Patient Centered Medical Home activities, the Central Medical Assister is responsible for facilitating clinical care for established patients and providing administrative support for such care in conjunction with NEON's Call Center, in collaboration with NEON's Central Nurse Appointment Specialist, and in alignment with the clinical direction of NEON's Clinical Directors.
Minimum Qualifications: Minimum of two years experience as a Medical Assistant or Nursing Assistant or other clinical clerking experience including call center experience. Working  knowledge of medical terminology. Strong oral and written communications.

blank

Blank

pharmacist

Duties: Under the direction of the Director of Pharmacy the Pharmacist is responsible to operate pharmacy department according to well defined standards, while complying with all federal and state rules and regulations. Pharmacists are expected to provide counseling and education to patients so that our patients well motivated and better informed to manage their disease state.
Minimum Qualifications: Must be licensed to practice pharmacy in the State of Ohio. Must have completed continuing education to comply with the rules mandated by the Ohio State Board of Pharmacy.

blank

Associate Director Nursing quality

Duties:  Under the general supervision of the Medical Director and with the support of the Associate Director of Nursing Affairs (ADNA), the associate Director of Nursing Quality (ADNQ)  is responsible for overseeing the competency and quality of clinical performance of all Licensed Practical Nurses and Medical Assistants employed by NEON.  The ADNQ ensures that nursing staff, and ancillary support for NEON’s medicalproviders, can meet the demands of NEON’s patient population.  THE ADNQ ensures that new nursing staff (LPN and MA) are oriented clinically to their roles and functions and evaluated during their probation period for clinical competency and performance; ensures that all nursing staff is evaluated annually for clinical competency and performance.   Develops and/or maintains a Nursing Manual that is available and distributed to all nursing staff that highlights basic and prioritized essentials of ambulatory nursing pertinent to NEON’s clinical practice.  Ensures that all nursing staff are competent at using NEON’s electronic health record and practice management system to the extent specified by the Medical Director.  Ensures that all nursing staff are competent at using Ohio’s IMPACT, state immunization information system.  Performs medical unit inspections in order to ensure adherence to internal quality standards as indicated by the Medical Director and prioritized external quality standards published by the Joint Commission and adopted by NEON.  This includes but is not limited to ensuring proper medication storage and use, equipment functionality and testing,emergency crash kit fit-for-use, and storage of medical devices ant are fit-for-use. In collaboration with the ADNA, develops and executes performance improvement plans for nursing staff; ensures that nursing staff  exhibits attributes that generate quality customer service.   Coordinates staff medical emergency drills; participates in NEON’s Clinical Quality Improvement Program.   Willingness to work flexible hours and schedules as needed .  Upholds the standards of the system-wide customer service program.  Performs other duties and functions as required.  The above are listed for the purpose of illustration and withoutlimitation to the discretion of NEON  to modify, add  to, or delete said duties from time to time. 
Minimum Qualifications:   Applicants must a high school graduate or equivalent.  Applicants must have a valid Ohio Registered Nurse License and licensure must be in good standing.  Applicants must have a minimum of three  years of experience working in a Community Health Center or similar ambulatory environment.  Applicants must show dexterity with computers and working with databases/word processors and the ability to learn the use of the NextGen practice management system. Applicants must have the ability to work independently. Applicants must possess strong organizational skills with orientation to detail. Applicants must have strong interpersonal skills, demonstrating the ability to work with patients and fellow staff members in an effective manner with sensitivity for diverse population groups.    At NEON,  the needs of our customers are and will remain our highest priority. In the service of our customers we value compassion, consideration, courtesy, creativity, dedication, determination, flexibility, hard work, honesty,integrity, innovation, professionalism and teamwork. We define customers as every patient, consumer, provider, visitor, vendor, and co-worker.

Chemical Dependency COUNSELOR

Duties: Under the general supervision of the Medical Director, the Adult, Child and Family Therapist/Chemical Dependency Counselor directs the overall coordination of the Substance Abuse Expansion Program services and staff. Provides supervision of Chemical Dependency Counselors and coordinates integration of Primary Care and Behavioral Health Substance Abuse care teams; provides behavioral health services to NEON patients experiencing mental health conditions and chemical dependency. Conducts history and assessment; determines diagnosis; develops treatment plan and provides clinical counseling, psychosocial interventions and social psychotherapy. Provides Screening, Brief Intervention, Referral and Treatment (SBIRT), Substance Abuse Therapy and Medication Assisted Treatment (MAT). Provides supervision of Chemical Dependency Counselors and students with required supervisory licensure.
Education:
Master of Arts (MA), Master of Social Work (MSW), Master of Social Science Administration (MSSA), or Master of Education (MEd) degree from an accredited university;
Completion of post-graduate fieldwork and supervised practice as required for State licensure.
Minimum Qualifications: Current and valid State of Ohio Licensed Independent Social Worker (LSW), or Licensed Professional Clinical Counselor (LPCC) Licensure with the Ohio Counselor, Social Worker, and Marriage and Family Therapist Board. Current and valid State of Ohio Licensed Independent Chemical Dependency Counselor (LICDC or LICDC-CS) Licensure with the Ohio Chemical Dependency (OCDP) Board, or equivalent combination of licensure and experience. Supervisory licensure strongly preferred.

Case Manager-social services

Duties: Under the general supervision of the Program Manager, the Case Manager supervises and, if necessary, carries out outreach services to program participants. The Case Manager manages and reviews all program participant case files. The Case Manager also leads community health education activities.
Minimum Qualifications: Must be knowledge of community health and social services resources. Two to three years of experience in supervision of staff. At least one year of serving underserved populations. Must be a team player and able to create environment that is goal/solution oriented and caring. Three to five years of outreach, case management, or home healthcare experience. Should have a working knowledge of the issues relating to racial and ethnic health disparities. Dependable transportation is required.

COMMUNITY HEALTH WORKER

DUTIES: Under the general supervision of the Program Manager, the Community Health Worker (CHW)  is responsible for providing ongoing outreach services to at least 33 African American high risk pregnant women in the specified geographic locations. Effectively manage each participant's case file.
Minimum Qualifications: Must be knowledgeable of community health and social services resources. Must have strong interpersonal skills, demonstrating the ability to work with patients and fellow staff members in an effective manner with sensitivity for diverse populations. 3 to 5 years of outreach, case management, or home health care experience. Dependable transportation is required. 

Health Educator

Duties: Under the director of the MomsFirst Case Manager. The Health Educator is responsible for providing ongoing outreach and educational services to 25-30 African American high risk pregnant women in the specified geographic locations. Develops and implement an age-appropriate health care curriculum for incarcerated and pregnant females. Advocate and support needs of incarcerated females.
Minimum Qualifications: Health Education background and experience in task areas associated with the position. Minimally one year experience in providing community outreach and education. Excellent oral and written communication skills. Excellent interpersonal skills. Ability to communicate with diverse patient population.

nutrition  counselor

Duties: The Nutrition Counselor performs a variety of specialized duties related to the nutrition counseling of patients/families for Medical Nutrition Therapy (MNT) diet education. This may include but are not limited to: weight measurement, malnutrition/weight gain, nutrition therapy, and counseling of diseases like cardiovascular, renal, diabetes, gastrointestinal disorders, and general healthy diet for chronic disease prevention.

Minimum Qualifications: Attained a minimum of a bachelor's degree from a U.S. regionally accredited university or college and complete a program consistent with the academic standards for dietitians established by the Academy of Nutrition and Dietetics. Successfully complete an Accreditation Council for Education in Nutrition  and Dietitians (ASCEND) accredited pre-professional dietetic experience at a health-care  facility, approved by the Academy of Nutrition and Dietetics or a comparable experience approved by the Ohio Board of Dietetics.

Outreach worker

Duties:  Under the direct of the Director of Social Services, the Outreach Worker performs various duties to assist and identify families in need of medical care and education. The Outreach Worker assist in the development and coordination of services to women, children, and families within the prenatal, pediatric and general Adult population. The Outreach Worker must demonstrate the knowledge and skills necessary to provide care and education appropriate to the age of the patients served;  demonstrate knowledge of the principles of growth and development over the life span; and be able to identify a patient's age-specified grouping needs. Provide HIV prevention education based on the guidelines of identified CDC curriculum. Provide community educational presentations based on community needs and programs assigned.
Minimum Qualifications: Health Education background and experience in task areas associated with the position. Minimally one year experience in providing community outreach and education. Excellent oral and written communication skills. Excellent interpersonal skills. Ability to communicate with diverse patient population.

social worker


Duties: Provides general counseling, support, assessment, education information and referrals to enhance pregnancy outcomes of Comprehensive Perinatal Care Program (CPCP) patients; provides assessments, information and referrals to pediatric and adult patient population as referred by NEON providers; provides psycho-social screening to pediatric patients at appropriate intervals; works closely with the director and health educators to determine effective ways of meeting patient’s needs; assists patients in securing needed services consistent with identified needs; makes appropriate referrals if family situations or problems occur; participates as a team member in conference, on the patient’s behalf with other persons and community agencies; collects and submits forms that facilitate the continuity of care and services (i.e. dental, pediatric) between NEON and other health care facilities as well as among NEON providers and departments; visits area hospitals and assists with patient postpartum planning as deemed necessary; assists in obtaining follow-up appointments for mother and infant. The duties listed above are for the purpose of illustration and without limitation to the discretion of Northeast Ohio Neighborhood Health Services, Inc. (NEON) to modify, add to, or delete said duties from time to time.
Minimum Qualifications: Applicants must have a Bachelor of Science or Arts in social work or an acceptable related field. LSW or LISW licensure/certification required. Applicants must have a minimum of two years of documented experience demonstrating the capacity to respond to client needs, access difficult situations and engage clients in constructive problem solving. Applicants must be knowledgeable of community/area health and social service resources. Applicants must have strong interviewing and oral and written communications skills. Applicants must be able to maintain confidentiality regarding client information. Applicants must be able to work independently and on a multidisciplinary team. Applicants must have strong interpersonal skills and social skills, demonstrating the ability to work with fellow staff members in an effective manner with sensitivity to diverse population groups.

Adolescent specialist

Duties: Under the direct supervision of the Director of Social Services, the Adolescent Specialist responsible for the coordinate of services to adolescent who are sexually active and/or high risk for sexual activity. Provide STD risk-reduction counseling and makes community referrals as deemed appropriate. Provide education reproductive health and health promotion/disease prevention, including nutrition, exercise, alcohol/drug abuse, domestic violence and sexually abuse. Must demonstrate the knowledge  and skills necessary to provide care appropriate to the age of the patients served. Must also demonstrate knowledge of the principles of growth and development over the life of span.
Minimum Qualifications: Health education background and experience in task areas associated with the position. Excellent oral and written communication skills. Excellent interpersonal skills. Ability to communication with diverse patient population. 

Data Entry clerk

Duties: Under the general supervision of the Program Manager the Data Entry Clerk is responsible for organizing the data entry process for the OIMRI program, entering data, retrieving data for reports, and retrieving data to assist CHW and PM with case finding and case management.
Minimum Qualifications: Must have 2-3 years of experience working in an office/business setting. Must be organized. Must be detailed oriented. Must be proficient in utilizing Microsoft access. Must be able to work with a team.

executive/professional

Center director

Duties:  The Center Director administers, directs and coordinates all activities of the Health Center. The Center Director is responsible for the operation of the Health Center. The Director is responsible for the application, implementation of established policies and procedures and acts as a liaison between staff and central administrative management. The Center Director acts as the liaison between patients and staff and assist in resolving and complaints presented by patients.
Minimum Qualifications:  Must have at least five years' experience in office management and procedures. Must have experience in basic application of statistics and the ability to complie statistics. Must have at least one year's experience in a supervisory or administrative capacity. 

Director of Health Information Systems & Population Health

Duties: Under the general supervision of the Chief Information Officer (CIO)  or designee, the Director of Health Information Systems & Population Health will fill a vital supervisory role in the medical records area within NEON. The incumbent directs and oversees all policies and procedures related to healthcare information management. Responsible for ensuring accuracy and efficiency in the medical record department. Review process and identifies area for improving taking into account user needs. May act as liaison between information services and technology department, ensuring that systems are accessible and in accordance with the needs of the organization. Ensures that all record keeping and information disbursement complies with HIPAA regulations. Familiar with a variety of field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of complex tasks. Leads and directs the work of others. A wide degree  of creativity  and latitude is required. Typically reports to top management. The work requires knowledge of medical records administration, general management, Meaningful Use Reporting(MU) and Patient Centered Medical Homes Requirements (PCMH). The Director of Health Information Systems & Population Health will supervise the electronic function to accurately allow entry of current and historical raw medical data into the Electronic Medical Record (EMR) using Health Information Management tools such as NextGen technology. In addition, the Director of Health Information Systems & Population Health will assit with the overall efforts for patient care improvement data and strategies for the Joint Commission, Better Health of Greater Cleveland, insurance payers and the likes.
Minimum Qualifications: Working knowledge of HIPAA guidelines and Release of Information laws. Experience with writing policy and procedures. Experience with abstraction and data entry of medical records. Working knowledge of medical terminology. Ability to work with technical professionals, management and medical professionals in a team environment and the ability to work effectively independently.  Able to manage all aspects of PCMH and MU reporting. Five years of executive management experience; preferably in a non-profit environment. Applicants must have strong computer skills that include Microsoft Office, Nextgen or similar EMR and experience in document scanning.  Management and supervisory experience required.

Accounting Manager

 Duties:  Under the general supervision of the Chief Financial Officer, the Accounting Manager is responsible for the maintenance and administration of all accounting systems and records, prepares and manages all payroll related transactions.  The Accounting Manager coordinates the preparation of monthly financial and grant reports, as well as prepares audit schedules for five annual audits and tax returns.  The Accounting Manager assists in the development of accounting policies and participates in the various budget preparation processes.
Education: Must have a minimum four year undergraduate business degree,  Accounting major preferred from an accredited university that is not an online program.  Preferred: A CPA , MBA, MS, or advanced degree (s).
Minimum Qualifications:  Minimum of three years of experience in a senior level accounting/finance role is required, preferably in a service organization or healthcare environment. Must have prior experience in Audits, Benefit Plans, and IRS Form 990 preparations.



support services

MAINTENANCE TECHNICIAN

Duties: Under the direction of the Maintenance Supervisor or designee, the Maintenance Technical assists in performing a variety of general maintenance and ground keeping duties, including equipment installation, maintenance and repairs, building renovation work and associated tasks around NEON Health Services facilities.
Minimum Qualifications: Two years job related experience or equivalent combination of training and/or experience. Valid Ohio driver's license with no more than four (4) points. Meet the physical requirements of the position, walking,climbing, carry supplies, materials and equipment.

MATERIALS MANAGEMENT ASSISTANT-PART TIME

Duties: The Materials Management Assistant provides administrative and operational support to the Director, Facilities and Logistics in the execution of duties and responsibilities essential to the acquisition and distribution of goods, materials, supplies, and services throughout NEON.
Minimum Qualifications: Ability to do detail work is essential in checking price lists, catalogs, and invoices. Ability to use sound judgment to assess the factors involved in making Materials Management decisions. Ability to work effectively with people (professional, administrators and non-professionals). Meet the physical requirements of the position, including walking, standing, lifting, bending, climbing stairs and carry supplies, materials and equipment.

clerk/CHILD Enrichment Worker

Duties:  Under the general supervision of the Director of Social Services & Special Programs.  The Clerk/Child Enrichment is responsible for performing office support activities and child enrichment activities for NEON's Centering Pregnancy Program.  The Clerk/Child Enrichment will work closely with the Centering Pregnancy Coordinator to facilitiate the efficient operation of the Centering Pregnancy Program and its child enrichment component.
Education:  High School Diploma or GED is required.
Minimum Qualifications:
Must have some experience working in an office/business setting.
Must be organized.
Must be detailed oriented.
Must be proficient in utilizing Microsoft programs.
Must be able to work with a team.