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Employment Opportunities at NEON in Cleveland

Join our talent community and discover how you can make a difference at NEON. We have a commitment to the community we serve, and to our employees who help us achieve our success. For consideration of any open position, we invite you to click on your area of expertise and then click on the available positions in your field. If we have an open opportunity we will take you to where you can apply for that position.
NEON offers a competitive compensation and benefits package and National Health Services Corps loan repayment opportunity.
NEON is an Equal Opportunity Employer.
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At NEON, the needs of our customers are and will remain our highest priority. In the service of our customers we value compassion, consideration, courtesy, creativity, dedication, determination, flexibility, hard work, honesty, integrity, innovation, professionalism and teamwork. We define customers as every patient, consumer, provider, visitor, vendor and coworker.
How to Apply for NEON Job Openings
Paper:
If applied via paper application you do not need to apply again via electronic. Once we recieved your application, we will contact you if  interested.
Electronic ( see below for instructions) :
1.  Select the job you wish to apply for below and click the drop down arrow on the left of the name.
2. A job description will pop up underneath the title, at the bottom it will say either
              a. Apply Here
                   b. No Position Available
*NOTE: If it says position is not available it means we are not currently hiring for that position at that time.*
3. When you click Apply Here it will bring you to the application on a separate page.
4. Upload a resume (optional) in Microsoft Word format by clicking “upload”
5. Be sure to fill out the rest of the application as accurately as possible. The items with the red dot next to it must be filled out in order to submit the application.
6. When you are finished click the “submit” button at the bottom of the page
7. You will receive an automatic confirmation email after you submit your application
(NOTE: We will contact you if your credentials match what we are looking for)

Physicians & Dentists

ADULT, CHILD AND  ADOLESCENT PSYCHIATRIST

Duties: The Adult, child, & Adolescent Psychiatrist provides evaluation, diagnosis treatment of mental, emotional, psychotic and addictive and substance use disorders. Conducts history assessment; determines diagnosis and develops treatment plan. Prescribes and monitors medication and provides psychotherapy and interventions. Supervises Behavioral Health Department staff and collaborates with clinical provider team.
Minimum Qualifications: Current, active, full, and unrestricted Ohio Medical Board licensure. Current active Drug Enforcement Administration (DEA) Certificate. Certification by the American Board of Psychiatry & Neurology in Psychiatry and Child and Adolescent Psychiatry. Completion of ABPN Maintenance of Certification (MOC) program activities required to remain board certified. Current CPR certificate ( Healthcare provider BLS).

CLINICAL PSYCHOLOGIST

The Clinical Psychologist  directs the overall coordination of  the Behavioral Health Department services and  staff.  Provides behavioral health services to NEON patients experiencing mental health conditions and emotional disorders in a primary care setting.    Conducts history and assessment, determines diagnosis; develops treatment plan and provides clinical counseling, psychosocial interventions and social psychotherapy Prepares reports and monitors performance measures and outcomes.  Coordinates the integration of primary care and behavioral health care teams. Upholds the standards of the system-wide customer service program. Willingness to work flexible hours and schedules as needed.  The above description is a general representation of the key roles and responsibilities of this position. Other duties may be assigned, as required.
Education
  • Ph.D. in Psychology or Psy.D (Doctor of Psychology) from an APA or CPA
accredited psychology program
Minimum Qualifications
      ■    Current and valid State of Ohio Psychologist Board licensure
      ■     Two years outpatient experience preferred
     ■     Demonstrated knowledge and proficient in the use of Microsoft Office and Outlook.   
      ■    Ability to acquire skills for entering accurate data, messages, and updated insurance    
            information  into the NextGen practice management system.

Dentist

Dentist
We have an excellent opportunity for a dentist to join a progressive FQHC. Responsible for providing clinical dental services and preventive dental care in an outpatient clinic at one of our many community sites. Provides general dental treatment for patients, including oral disease diagnosis and treatment, emergency, preventative, operative endodontics and prosthodontics. Familiarity with accessing electronic dental records and digital X-rays. Able to learn QSI APTHRYX applications and NextGen Practice Management system. Must have an unrestricted license to practice in the state of Ohio. We offer a competitive salary and benefits and FTCA liability coverage. Loan repayment eligible sites.

Internal Medicine Physician

Internal Medicine Physician
Responsible for providing coordinated and quality primary care services to patients utilizing clinical services. Provides full range of preventative and primary care medical services, including health maintenance of chronic diseases and patient case management. Evaluates, diagnoses and treats new and existing patients’ medical conditions. Performs medical procedures, prescribing and referring patients for specialized consultation. Must be Doctor of Medicine (MD) or Osteopathy (DO) with unrestricted license to practice in the State of Ohio and BE/BC in the area of clinical practice.

Internist/Family Medicine Physician

Internist/Family Medicine Physician
Responsible for providing coordinated and quality primary care services to patients utilizing clinical services. Provides full range of preventative and primary care medical services, including health maintenance of chronic diseases and patient case management. Evaluates, diagnosis and treats new and existing patients’ medical conditions. Performs medical procedures, prescribing and referring patients for specialized consultation. Must be Doctor of Medicine (M.D.) or Osteopathy (D.O.) with unrestricted license to practice in the state of Ohio and BE/BC in the area of clinical practice.

Pediatrician

Pediatrician
Responsible for providing coordinated and quality primary care services to patients utilizing clinical services. Provides comprehensive medical treatment for patients, ages newborn to 18. Evaluates, diagnoses and treats new and existing patients’ medical conditions. Performs medical procedures, prescribing and referring patients for specialized consultation. Provides full range of preventative and primary care medical services to all ages, including health maintenance of chronic diseases and patient case management.

Podiatrist

Podiatrist
Under the supervision of the medical director, the podiatrist will provide ethical, compassionate and professionally competent medical care to NEON patients.

Obstetrician/Gynecologist

Obstetrician/Gynecologist
Responsible for providing coordinated and quality primary care services to patients utilizing clinical services. Provide outpatient obstetrical and gynecological medical care. Must have unrestricted licensed to practice in the state of Ohio and current DEA registration. Must process M.D. from accredited medical school, board-certified/eligible.

Optometrist

Optometrist
Under the direction of the medical director, the optometrist is responsible for the administrative and professional supervision of the optometric program and personnel. Provides complete high-quality optometric/vision care services to patients. Provides treatment for the visual system within the scope of optometric licensure, including writing prescriptions for ophthalmic spectacles and nonoptical aids. The optometrist provides visual examinations, conducts detection and differential diagnosis of abnormal visual, ocular and/or systematic conditions. Provides additional specialized testing such as visual field and tonometry. Prescribes and adapts lenses or other optical aids and utilizes visual training to preserve, restore and enhance the efficiency of vision. Prescribes medicines to treat eye diseases and allergies. Refers cases of eye pathology and other abnormalities or injury found by the optometric examination as necessary. Plans work assignments for optometry personnel; observes and checks work of technicians to determine compliance with appropriate standards and quality of patient care.   
Graduate of an accredited school or college of optometry. Current Ohio license from the State Board of Optometry. Current certificate to use therapeutic pharmaceutical agents. Ability to demonstrate knowledge of and to apply the principles, theories, practices and techniques of optometric practice.

Advance Practice

Certified Nurse Midwife


Duties: Provides comprehensive primary and preventative health care and disease management in the areas of women’s health care. Provides education and other related services to create a continuum of quality services for well women care; manages well women care for essentially healthy women through their life cycle. Provides direct prenatal, intrapartum and postpartum patient services and primary care to low-risk and at-risk obstetrical and gynecological patients, using general accepted standards of practice, which includes assessment, diagnosis, treatment consultation and comanagement of at-risk patient, and referral when appropriate to either M.D./D.O. only management or referral to consultant. Assists with the follow-up care of referrals and provide the appropriate information to the referral source. Utilizes prescriptive privileges as allowed by the Ohio Board of Nursing.  
Qualifications: Advance Practice Nurse licensed in the state of Ohio. Graduate of an approved and accredited program for nurse midwifery.  One year of experience as a certified nurse midwife. Must demonstrate and maintain credentialing and licensing requirement of NEON and the Ohio State Board of Nursing.

Nurse Practitioner


Duties: Under the direction and supervision by a collaborating physician, performs comprehensive health assessments including obtaining complete health histories, accurate physical examinations, administering treatment and initiating treatment plans for patients with commonly occurring health problems which lie within the nurse specialist’s scope of practice. Other specific responsibilities include: order/perform specific diagnostic test and procedures as indicated by the patient condition; prescribe approved medications as outlined by the state regulatory acts and timely completion of all required assessment documentation (electronic or paper).

Nurse Practitioner (Behavioral Health)


Duties: Under the supervisor of the medical director, the behavior health nurse practitioner works with people suffering from various mental health conditions and their families to offer help and support in dealing with the condition. The work involves helping the patient to recover from their illness or to come to terms with it in order to lead a positive life.  Also in accordance to NEON’s Clinical Scope of Practice for Behavioral Health Providers outlined in the current Provider Manual caring for patients experiencing acute mental distress or who have an enduring mental illness; assessing and talking to patients about their problems and discussing the best way to plan and deliver their care; building relationships with patients to encourage trust, while listening to and interpreting their needs and concerns; ensuring the correct administration of medication, including injections, and monitoring the results of treatment; responding to distressed patients in a nonthreatening manner and attempting to understand the source of distress; applying 'de-escalation' techniques to help people manage their emotions and behavior; providing evidence-based individual therapy, such as cognitive behavior therapy for depression and anxiety; preparing and maintaining patient records;  producing care plans and risk assessments for individual patients; ensuring that the legal requirements appropriate to a particular setting or group of patients are observed; working with patients' families and care givers, helping to educate them and the patient about their mental health problems. Performs a comprehensive physical and mental health assessment. Performs a comprehensive psychiatric evaluation utilizing appropriate assessment techniques including, but not limited to, screening evaluations, psychiatric rating scales, genograms and other standardized instruments. Interprets these various forms of data to make a differential diagnosis; develops a treatment plan for mental health problems and psychiatric disorders based on biopsychosocial theories, evidence-based standards of care, and practice guidelines. Conducts individual, group, and/or family psychotherapy.  Treats acute and chronic psychiatric disorders and mental health problems. Prescribes psychotropic and related medications. Manages psychiatric emergencies by determining the level of risk and initiating and coordinating effective emergency care. Identifies, measures, and monitors clinical and related behavioral outcomes to determine the effectiveness and appropriateness of the plan of care.
Minimum Qualifications: Candidates must hold a master's, postgraduate, or doctoral degree from a family psychiatric/mental health nurse practitioner program accredited by the Commission on Collegiate Nursing Education (CCNE) or the Accreditation Commission for Education in Nursing (ACEN) (formerly NLNAC | National League for Nursing Accrediting Commission). Psychiatric Mental Health Nurse Practitioner Certification by the American Nurses Credentialing Center. An unrestricted Ohio RN Licensure, Certified Nurse Practitioner Certificate of Authority and Prescriptive Authority. Current health care provider BLS or advanced is required. Minimum of one year of experience as a nurse practitioner in a clinical setting, preferred. Experience in college health setting, community health, ambulatory or primary care clinical setting. Candidates must have the ability to use independent nursing judgment to correctly diagnose symptoms and identify correct treatment protocol. May be demonstrated through work or residency experiences. Ability to consult with other providers and community resources to determine appropriate course of treatment. Time management skills to allow examination of 200 patients per month. Demonstrate successful experience and the ability to consistently present friendly, welcoming and professional appearance while working with adverse populations. Strong presentation and teaching skills. Must be able to communicate both verbally and in writing to accurately implement and document services provided to patients. Must have strong computer knowledge and experience with Microsoft Office applications and the ability to acquire skills for entering accurate data and messages into the NextGen practice management system. All licenses and/or certifications required for this job must be kept current as a condition of continued employment.

Nurse Practitioner (Women's Health)


Duties: Under the general direction of the medical director, the women’s health nurse practitioner provides outpatient care to obstetric and gynecologic patients, including physical and diagnostic exams and testing; pre-and post-natal care; contraceptive management. Performs obstetric and gynecologic procedures, including hormonal contraception, contraceptive subdermal implant insertion and removal; contraceptive IUD insertion and removal (if properly trained whereby the conditions can be managed on an outpatient basis with or without the direct involvement of an Obstetrician/Gynecologist under Standard Care Arrangement. This position has the authority to make independent decisions in collaboration with the practice’s physician(s) within the scope of practice and within guidelines of the Standard Care Arrangement. Provide comprehensive patient education, health promotion and preventive care. Participate in continuous quality improvement activities and educational experiences in support of departmental philosophy and objectives, as well as NEON initiatives.
Minimum Qualifications: Candidates must have current, unrestricted CNP license in Ohio. Completion of an accredited master’s level nurse practitioner training program. A minimum of two years of nursing experience with one year of advance practice experience preferred. Accreditation through the DEA to prescribe drugs is required. Dually-certified nurse practitioner/nurse-midwives are highly encouraged to apply.

Physician Assistant


Duties: Provides care to patients under the direction of the supervising physician. Functions in collaboration with a physician according to a standard care arrangement and specialty certification. Assists physician in the care and treatment of patients with chronic and acute conditions. Assists physician with initial examinations, preparing the care plan, initiating treatment plans and monitoring the effectiveness of the plan care. Assesses total patient needs as follows: obtains comprehensive health, social, environmental and developmental assessment data; reviews patient records for past and present health issues; conducts comprehensive and/or episodic health assessment, including evaluation of the chief complaint, physical examination and diagnostic testing. Interprets information and diagnostic testing results; formulates a diagnosis; develops a plan of care consistent with established guidelines; collaborates with physician and other health care team members as appropriate to develop individualized management, treatment and/or follow-up plans for health issues. Develops, reviews and/or revises standards of care, policies and procedures, practice guidelines protocols of care to reflect current practice and changing technology.
Minimum Qualifications: Successful completion of a physician assistant program that qualifies for certification status in Ohio. Current license, certification or registration in the state of Ohio, NCCPA Certified (PA-C). BLS/ACLS certification required. Minimum of years of recent clinical experience. Highly motivated, self-directed professional with strong organizational and leadership skills. Excellent verbal and written communication skills. Must have computer skills to access patient medical data and working of knowledge of Microsoft Office tools.

Allied Health

Adult, Child and Family Therapist


Duties: Under the general supervision of the medical director, the adult, child and family therapist will be a direct provider of professional clinical services as authorized by the O.R.C. for LISW, LSW/LPCC; provides direct mental health services, diagnostic assessment, psychological/emotional assessment, individual and group psychotherapy for children and/or families with a broad range of mental disorders and developmental disabilities and comprehensive case management under supervision by a fully licensed psychologist and/or LISW social worker; maintains professional records and client histories, conforming to NEON form and standards; skillful in assessing suicidal/homicidal risk and responding appropriately; able to identify signs of exacerbation and decompensation of mental illness and develop a plan of management which may include other team members; develops a case management care plan; assists in development of new mental health initiatives, programs and grants.
Minimum Qualifications: Bachelor’s degree in social work or related field and have a LSW, LISW, LPCC license. Minimum of two years of experience in counseling, psychotherapy and case management with children, adolescents and families.

ADULT, CHILD AND FAMILY THERAPIST/INDEPENDENT CHEMICAL DEPENDENCY COUNSELOR

The Adult, Child and Family Therapist/Independent Chemical Dependency Counselor is a direct provider of clinical services as authorized by the Ohio Revised Code for LISW/LICDC/LICDC-CS; provides behavioral health services to NEON patients experiencing mental health conditions and chemical dependency.  Under the direction of the Clinical Psychologist, the Adult, Child and Family Therapist/Independent Chemical Dependency Counselor treats mental health conditions and emotional disorders affecting patients aged seven (7)  years and older; conducts history and assessment; determines diagnosis; develops treatment plan provides clinical counseling, psychosocial interventions and social psychotherapy.  Provides Screening, Brief Intervention, Referral and Treatment (SBIRT), Substance Abuse Therapy and Medication Assisted Treatment (MAT).  Provides supervision of Chemical Dependency Counselors and students with required supervisory licensure. Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.  Upholds the standards of the system-wide customer service program. Willingness to work flexible hours and schedules as needed. 
Role and Responsibilities
  1. Ability to establish rapport, develop trust and build collaborative working alliance.
  2. Provides direct behavior health services, diagnostic assessment; psychological testing; individual and group psychotherapy for children and/or families with a broad range of mental disorders and developmental disabilities.
  3. Skillful in assessing suicidal/homicidal risk and responding appropriately.
  4. Ability to identify signs of exacerbation and de-compensation of mental illness and develop a plan of management which may include other team members.
  5. Professional consultation to agencies, schools, pediatricians regarding client issues and program. 
  6. Familiar and  competent in the use of different counseling and psychotherapy techniques.
  7. Adhered to the code of counselor and social worker ethics.
  8. Maintains professional records and client histories, conforming to NEON form and standards. 
  9. Be acquainted with and subject to the rules and regulations of the Ohio Counselor and Social Worker Board, as well as ethical guidelines of the American Counselor’s Association and the  National Association of Social Workers.
  10. Ability to work effectively with diversity both in clients and co-workers, including interdisciplinary teams.
The above description is a general representation of the key roles and responsibilities of this position. Other duties may be assigned, as required.
Education
  • Bachelor’s degree and LSW, LISW, LPC, LPCC license
  • Master’s degree in social work, psychology or counseling and licensure as indicated above, preferred
  • Must maintain licensure status through employment.
Minimum Qualifications
      ■    Minimum of two years experience in  counseling, psychotherapy and case management with children,
              adolescents  and families
      ■     Some experience working with substance abuse issues is preferred.
      ■     Superior communications skills both verbal and written.                
Technical Skills
  1. Use and/or operate office equipment, i.e., personal computers, calculators, and computers including experience with internet, email, or database management programs.
  2. Proficient in the use of Microsoft Office applications, and Outlook.
  3. Ability to acquire skills for entering accurate data, messages, and updated insurance information into NextGen. 

dental assistant


Duties: The dental assistant supports the dentist in the delivery of high-quality dental care and assists in the efficient management of the dental office; confirms and coordinates with the appropriate NEON departments the dentist’s daily schedule and patient’s treatment plan as the dentist dictates and thus ensures the continuity of care to completion. Performs chairside dental assisting; assists to maintain a visually clear field during operative and surgical procedures by retracting soft tissues and aspiration of blood, saliva and other irrigating solutions.  Assists in other general duties pertaining to the dental office, such as the sterilization of instruments, processing of radiographs, mixing materials and passing them to the dentist. Ensures that area is clean and orderly at all times; maintains work area according to OSHA requirements; maintains a level of adequate supply, acceptable sanitation and complete functioning consistent with standard of high quality as outlined by OSHA and the Dental Department Infection Control Standard.  
Minimum Requirements: Applicants must be a high school graduate or equivalent.  Applicants must have a minimum of one year of experience in the dental field. Applicants must provide and maintain proof of certification to perform radiological procedures. Applicants must have detailed knowledge and understanding of dental codes and nomenclature. Applicants must have basic computer skills and be proficient in the use of Microsoft Office applications. Applicants must have a working knowledge of HIPPA guidelines and Release of Information laws.

Dental Hygienist

Dental Hygienist
Duties: Under the supervision of the dental director, the dental hygienist is responsible for providing hygiene treatments to patients. Performs dental X-rays and examines patient’s teeth and gingival structures, documenting the presence of disease or abnormalities. Cleans calcareous deposits, accretions and stains from teeth and beneath margins of gums, using dental instruments. Examines gums, using probes, to locate periodontal recessed gums and signs of gum disease. Applies fluorides and other cavity-preventing agents to arrest dental decay. Documents condition of decay and disease for diagnosis and treatment by dentist on the EDR system. The dental hygienist also assists the patient in maintaining good oral health and develops and promotes community dental health programs. Educates individuals in the nature of oral health related conditions and the general promotion of oral health related disease prevention. The dental hygienist participates with outreach programs and health fairs when necessary.  The dental hygienist maintains the highest standards of professional performance in the delivery of comprehensive health care for patients. Accurately reports and verifies all required patient information and maintains confidentiality regarding patient information. The above duties are listed for the purpose of illustration and without limitation to the discretion of NEON to modify, add to and delete said duties from time to time.
Minimum Qualifications: Graduate from an accredited dental hygiene school and pass required regional or state licensing board examinations as applicable. Candidates must have a State of Ohio Dental Hygienist license and current State of Ohio Radiograph License. Candidates must have a current CPR certificate.   Candidates must be proficient in computer skills, familiar with accessing electronic dental records and digital X-rays. Candidates must have the ability to learn NextGen Practice Management System and Electronic Health Record applications.  Candidates must have superior team work skills and strong ability to work well with others. Candidates must be able to work well in a fast-paced environment.  Candidates must have excellent interpersonal and verbal communication skills, demonstrating the ability to work with patients and fellow staff members in an effective manner. Applicants must have excellent listening skills, and outstanding customer services skills are a must to make patients feel welcome and valued.  Applicant must be customer service focused and committed to recognizing and respecting cultural diversity for all customers. All licenses and/or certifications required for this job must be kept current as a condition of continued employment

Expanded function dental assistant

Duties: Under the supervision of the Dental Director, the Expanded Function Dental Assistant performs a variety of dental assisting duties while promoting quality dental care for outpatients and a safe environment of minimal stress. The Expanded Function Dental Assistant assists the Dentist, instructs dental patients how to properly care for their teeth, communicates effectively with patients, maintains equipment and inventory, and follows universal precautions and all OSHA requirements. The Expanded Function Dental Assistant also performs advanced intra-oral procedures that are determined by the State of Ohio Dental Board with proper certification and current pit & fissure sealants & coronal polishing.

Minimum Qualifications: Radiograph License. Expanded Function Dental Auxiliary Certification issued by an accredited institution. CPR. One year or more experience as a Dental Assistant. Able to occasionally work extended clinic hours. Willingness to travel to various Health Center  locations if  requested.

Optometric Technician

Optometric Technician
Under the supervision of the medical director and in support of the staff optometrist, the optometric technician provides the basic services of screening, billing, optometry support, enrollment, and eyeglass fitting and repair. The optometric technician will assist the optometrist by performing eye screening, lensometry, dispensing eye glasses, routine office duties, ordering supplies, and performing other duties as assigned. Provides patient and provider support, greets incoming patients, performs eye screening and lensometry. Receives and screens calls to optometrist and assists optometrist with eye examinations as requested.
Must be high school graduate or certificate of high school equivalence and two years of college level optometric training or related clinical experience. Certification from Ohio Optometric Association – Optometric Assistant desirable.

pharmacy technician cpht

Pharmacy Technician CPhT 
Under the general supervision of the pharmacy director or designee (staff licensed pharmacist), is primarily responsible for increasing the pharmacist’s efficiency by decreasing the amount of nonclinical activities performed in the pharmacy; may assist the pharmacist in the prescription filling process, as needed. May not dispense medications until verified by pharmacist. Receives new prescriptions and refills from patients, and records all pertinent demographic information; maintains current patient prescription profiles, files and maintains hard-copy prescriptions in sequential order and files legend and controlled substances appropriately; breaks down prescriptions older than 14 days, reverses prescription claims and returns to stock items not picked up by patient; assists the pharmacist in preparing drug and related pharmacy items for in-house use via internal requisitions; generates labels and maintains pharmacy computer systems and troubleshoots as necessary with hardware and/or software vendors; performs cashier functions and is responsible for cash and credit transactions; processes daily financial transactions and reconciliation; counts down and/or balances drawer, then transports monies to patient fiscal accounts. The above duties are listed for the purpose of illustration and without limitations to the discretion of NEON to modify, add to, or delete said duties from time to time.
Minimum Requirements: Applicants must be a high school graduate or possess a certificate of high school equivalence. Applicants must have a certification with the Pharmacy Technician Certification Board (PTCB) and have no felony convictions, per Ohio Revised Code 4729.42. Applicants must maintain certification throughout employment. Applicants must have one to two years of retail experience in a high-volume pharmacy, or successful completion of a pharmacy technician course is preferred. Applicants must have strong computer skills and familiarity with wholesaler’s computer system. Applicants must have excellent communications skills and math/calculation aptitude. Applicants must be self-directed, but also able to work well in a group. Applicants must have a positive, proactive attitude, energetic, highly motivated and a self-starter. Applicants must have a work ethic that is focused, accurate and highly productive. Applicants should have experience working with people of various levels as well as the ability to work with people in a tactful and diplomatic manner and to exercise good judgment and discretion. Applicants must be able to maintain confidentiality regarding patient information in accordance with all HIPPA and NEON policies.

PHLEBOTOMIST/CLERK

Duties: Under the supervision of the Laboratory Supervisor, the Phlebotomist/Laboratory Clerk performs a variety of tasks related to communications, patient flow, information processing, and record keeping in the Laboratory. The Clerk must be able to communicate intelligently by telephone, file reports,retrieve reports from file, have basic understanding of computer applications, manually and electronically relay information to others and direct patients for service. The clerk must follow instructions exactly, write legibly, spell correctly and perform venipuncture and capillary punctures in accordance with established standards. The Clerk must be able to accurately perform and understand limited waived testing according to CLIA  guidelines and NEON standards.
Minimum Qualifications: Knowledge of medical terminology. The ability to work without close and constant supervision. Clerical ability required to accurately record, transcribe and calculate test volume. Manual and finger dexterity required to collect blood specimens. Demonstrate ability to accurately perform required quality control. Ability to perform and understand limited waived tests.

mammography/x-ray technologist

Duties: Under the supervision of the Medical Director and physician and under the direction of the Chief X-Ray Technologist, the Mammography/X-Ray Technologist operates the mammography unit to produce images of breast diagnostic purposes . Explains procedures to the patient and answers questions. Performs radiographic procedures as a technical level not requiring constant supervision of technical details.
Minimum Qualifications: Must have Radiographer licensure from the Ohio Department of Health Radiographic Licensure Program. Must have Mammography Certification and Registration by the American Registry of Radiologic Technical (ARRT).

Administrative

Account Representative

Duties: Manage all patient accounts (Self-Pay, Medicaid, Medicare, commercial and contracted plans) on the Practice Management system. Communicate with patients, payers, and employees to address all patient account issues. Be mindful of NEON's customer service and ethical standards in all interactions with internal and external customers.
Minimum Qualifications: Experience in Healthcare environment with experience in accounts receivable. Knowledge of electronic practice management system and other claims processing systems. Knowledge and work experience of CPT, HCPCS and ICD 10 coding. Knowledge and work experience of all major insurance payers.

administrative assistant

Duties: Under the general supervision of the Program Manager the Administrative Assistant is responsible for performing a wide range of administrative and office support activities for the Ohio Babies 1st program. The Administrative Assistant will work collaboratively with Case Managers and Community Health Workers to facilitate the efficient operation of the program.
Minimum Qualifications: Must have 2-3 years of experience working in an office/business setting. Must be organized. Must be detailed oriented. Must be proficient in utilizing Microsoft programs. Must be able to work with a team.

Administrative Assistant (Behavioral Health)

Administrative Assistant (Behavioral Health)
Duties: Under the supervision of the medical director, the behavioral health administrative assistant is responsible for performing a variety of tasks to ensure that the Behavioral Health department functions efficiently and effectively. Coordinates and performs all clerical aspects of the department, i.e., maintaining files, typing and faxing. Maintains the department’s management information systems, using various software packages.  Creates, generates and prepares spreadsheets and reports. Records and distributes minutes of staff meetings. Handles telephone responsibilities, screens calls, takes messages, handles routine inquires and also provides telephone coverage. Assists the behavioral staff with requested tasks including assisting patients with scheduling appointments. Completes appointment reminder calls as well as follow-up calls to patients who miss their appointment. Assures documentation is completed in an accurate and timely manner. Makes sure all required patient information is collected, processed and communicated to appropriate department. Orders and maintains appropriate supplies and forms for the departments. The duties listed above are for the purpose of illustration and without limitation to the discretion of Northeast Ohio Neighborhood Health Services, Inc. (NEON) to modify, add to, or delete said duties from time to time.
 
Minimum Qualifications: Applicants must be high school graduate or have a high school certificate of equivalence; associate degree is preferred. Applicants must have a minimum of two years of office experience and one year of behavioral health experience is preferred. Applicants must have proven skills using CRM system and working knowledge of Microsoft Office, to include Outlook, Word, Excel, Access and PowerPoint. Applicants must have the ability to learn and operate NextGen practice management software applications. Applicants must have excellent organizational, analytical and planning skills. Applicants must be able to maintain confidentiality regarding patient information in accordance with HIPPA and NEON polices. Applicants must have excellent interpersonal and verbal communication skills, demonstrating the ability to work with patients and fellow staff members in an effective manner with sensitivity for diverse population groups. Applicants must have excellent listening skills, and outstanding customer services skills are a must to make patients feel welcome and valued. Applicant must be customer service focused and committed to recognizing and respecting cultural diversity for all customers.

APPLICATION SYSTEMS ADMINISTRATOR

The Applications Systems Administrator maintains and supports all Electronic Medical and Dental record applications including documentation, training and database management. Also, configures, maintains and supports all application systems set-up and development with an emphasis on all billing systems within NEON and all NEON locations; applications include NextGen EPM billing system, QSI Dental System billing system and various other databases; maintains ICD-9,10 and CPT-4 databases with  NextGen and QSI Dental systems; manages all electronic data interchange including set-up and implementation, testing, compliance, maintenance and problem resolution; manages and maintains all clearing house and payer web applications; manages all fee schedules, medical and dental; assists Network Administrator with application system security including passwords and permission; works closely with the CIO and the Patient Financial Services Director; develops and designs reports based on user needs using incorporated report engines and Crystal Reports; creates and maintains detailed documentation including procedures manuals for all billing configuration and operations; maintains a log of changes and updates with effective date to fee schedule, CPT and ICD-9,10 databases, medical necessity, etc; assists with training in the use of all applications and the planning of EPM/EMR/EDR training needs in concert with the Network Support Specialist;  acts as NextGen Certified Professional.   Willingness to work flexible hours and schedules as needed .  Upholds the standards of the system-wide customer service program.  Performs other duties and functions as required.  The above are listed for the purpose of illustration and without limitation to the discretion of NEON  to modify, add  to, or delete said duties from time to time. 
Education
  •  Associate’s Degree in the field of health care administration, with related experience in
information systems, required. 
  •  Minimum of three  years, verifiable hands-on experience,  may be substituted for degree,
             experience in the healthcare industry is preferred.
Minimum Qualifications
      ■    Working knowledge of medical and dental billing procedures
     ■    Able to understand complex applications.  
     ■    Strong analytical, quantification and communication skills
     ■    Proficiency in systems development, end user training and support; report and documentation
            preparation
     ■     Strong organizational skills with orientation to details.
     ■     Ability to work in a team environment to analyze, recommend, design and deliver solutions that    
            solve problems presented by the user community.
     ■     Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling work and
             completion of work assignments accurately and in a timely manner.
     ■     Excellent communications skills both verbal and written.  Strong interpersonal skills, demonstrating
             the ability to work with  fellow staff members in an effective manner with sensitivity for
            diverse population groups.   
Technical Skills
  1. Dexterity with computers and working with databases. Use and/or operate office equipment, i.e., personal computers, calculators, and computers including experience with internet, email, or database management programs.
  2. Proficient in the use of Microsoft Office applications, and Outlook.
  3. Ability to acquire skills for entering accurate data, messages, and updated insurance information into the NextGen practice management system.

APPOINTMENT specialist 

Duties: Under the supervision of Appointment and Referral Supervisor, the Appointment Specialist is responsible for day to day scheduling of all appointments, confirmation,cancellation, general registration, welcomes all new HMO patients, makes same day appointment, sends reminder letters or faxes to patients when needed.
Minimum Qualifications: High School Diploma or Equivalent. Experience or willingness to learn client management system and other required software programs.

central operator 

Duties: Under the direct supervision of the Hough Center Director or designate, the Central Operator will provide telecommunications support to all facilities within NEON network, including health centers and corporate headquarters will professionalism and confidentiality. The operator will facilitate the timely transfer and connect to the appropriate party. Provide general nonmedical information to callers. The operator may handle the implementation of emergency (code blue, code violet) procedures as needed. The position will require that the Central Operator maintain the NEON employee directory, as well as, important organizational telephone numbers and other frequently used numbers. The Central Operator will schedule conference rooms via NEON's electronic/on-line scheduling system. Other duties of a similar nature will be required that are essential to the delivery of high quality comprehensive family health care. The duties listed above are for the purpose of illustration and without limitation to the discretion of NorthEast Ohio Neighborhood Health Services, Inc. (NEON) to modify, add to, or delete said duties from time to time.
Minimum Qualifications: 1 year working experience with a digital switchboard. Knowledge of personal computer and Microsoft Office Software. Ability to speak clearly and distinctly with proper grammar. Excellent communication skills with emphasis on ability to handle difficult patients. Excellent customer service with emphasis on patient satisfaction. Ability to maintain confidentiality in matters relating to patients and staff.

financial counselor

Duties: Under the direct supervision of the Revenue Cycle, the Financial Counselor will collect, review and enter data from patients seeking care within NEON network, with professionalism and confidentiality. The Financial Counselor will assist all qualified, self-pay patients with the goal of managing and reducing associated account receivables. The foremost duty and responsibility of a Financial Counselor is to act as a navigator to patients applying for NEON's discounted medical care program and assisting with application for available insurance programs, i.e.,., private insurances, Medicare, Medicaid, HMO, etc. They will be required to counsel and advise patients of their financial help eligibility, and the cost that is required for each visit. This information must be accurately input into NEON's practice management system and update accordingly. Generating statements and re-billing claims. Other duties of a similar nature will be required that are essential to the delivery of high quality comprehensive family health care. The duties listed below are for the purpose of illustration and without limitation to the discretion of NorthEast Ohio Neighborhood Health Services, Inc. (NEON) to modify, add to, or delete said duties from time to time.
Minimum Qualifications: 3 years experience working in a medical office with direct patient contact. Some Insurance/Billing knowledge required. Working Knowledge of Medicare and Medicaid programs. Ability to speak clearly and distinctly with proper grammar. Ability to demonstrate maturity, flexibility and to make sound judgment independently. Must be organized and work well in a fast paced environment.

health information technician specialist

Health information technician specialist
Duties: Under the general supervision of both the Manager of Health Information and the Director of Health Information the Health Information Technician Specialist is responsible for health records maintenance: retrieving and updating health records; assisting in the completion of various insurance forms; retrieving and filing charts; purging and reproducing inactive records according to procedures. Health records correspondence; greeting and registering patients and customers requesting medical records; providing the health record to any appropriate provider upon request in a timely fashion. Application Management: indexing and scanning all necessary paper health records into the electronic medical records (EMR); and maintaining and recording historical raw medical data into the Electronic Medical Record (EMR) using health information management tools such as NextGen technology. Assures that documents are filed appropriately, routed to clinical staff for signature, correctly routed for data entry, QA and follow-up; assures that EMR and procedures are current and organized in compliance with Joint Commission and maintains confidentiality of health information, observing all HIPPA and NEON policies. The above duties are listed for the purpose of illustration and without limitation to the discretion of NEON to modify, add to, or delete said duties from time to time.
Minimum Qualifications: Applicants must have a high school diploma or certificate of high school equivalence (GED). Applicants must have a minimum of two years of experience in the health care or medical environment or a minimum of one year of experience in an established medical records system. Electronic Medical Records experience is preferred. Applicants must have demonstrated advance knowledge and proficiency in the use of Microsoft Office packages including Word and Outlook. As a requirement for continued employment the applicant must successfully complete the Neaten Practice Management System and Electronic Medical Records (EMR) training and pass the Neaten EMR examination. Applicants must be organized and have the ability to handle high-volume demands, manage multiple tasks and priorities at any given time. Applicants must be have excellent written and verbal communication skills. Applicants must be able to communicate with patients and professional staff from diverse backgrounds and educational levels. Applicants must be able to maintain confidentiality regarding patient information in accordance with NEON policies.

IT SUPPORT SPECIALIST

DUTIES: The position of an IT support technician includes working with the end-user infrastructure support and maintenance. This position assists staff with technical, support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
MINIMUM QUALIFICATIONS:  Desktop operating system administration experience.  Principles and practices of effective time management.  Extensive working knowledge of software applications communly used in a local area network environment: Micosoft Office Suite.

network specialist

Duties: The position of  a network specialist includes working with the end-user, infrastructure support and maintenance. This position assists staff with technical support of desktop computers, application, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, nonrecurring problems. It also include maintaining the integrity and security of a company's  network and the systems connected to it. A computer networking specialist must have extensive knowledge of network connectivity, protocols, network security devices, network types, including wireless, fiber optic or Cat5, and common operating systems such as Windows and UNIX.
Minimum Qualifications: Specific knowledge, training or skills required to perform the duties of this position. Specific concepts, courses, training programs or required certification. To perform this position successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below of the knowledge, skills and abilities required.

Office Manager

Office Manager
Under the general supervision of the business office director, the office manager is responsible for demonstrating independent judgment and discretion in the provision of quality patient services and support for clinical services including: patient reception by greeting patients and other visitors to the health center; explaining procedures and answering routine questions; maintaining a pleasant and welcoming attitude and providing outstanding customer service at all times; appointments, registration, collection of payments, service charges, telephone contacts, medical records and referrals. The office manager provides administrative support to the health center. The office manager assist providers and clinic staff with requests in a timely manner. The office manager does not advise professional personnel, patients or any persons regarding medical issues. The above are listed for the purpose of illustration and without limitation to the discretion of NEON to modify, add to, or delete said duties from time to time.
Applicants must have a high school diploma or certificate of high school equivalence; additional training in the medical environment is a plus. Applicants must have a minimum of two years of patient registration or related experience.  Applicants must have demonstrated knowledge and understanding of insurance plans/benefits and the verification process. Applicants must have basic computer skills and be proficient in the use of Microsoft Office applications. Applicants must have the ability to acquire skills for entering accurate data, messages and updated insurance information into the NextGen practice management system. Applicants must have a working knowledge of HIPPA guidelines and Release of Information laws.

referral coordinator

Duties:Under the Supervision of Appointment and Referral Supervisor, the Referral Coordinator exchanges information between NEON and hospitals and all consultants. Ensures that required documentation is complete and submitted in a timely manner, receives all referral and follows through to completion of all aspects of scheduling from all NEON sites. Completes all tasks in NextGen EHR, obtains approval for HMO's referral, when needed, faxed  referrals to the hospital or consultants office. Notifies patient regarding any special instructions. Send any outside agency forms completed by NEON scanning.
Minimum Qualifications: Applicants must have 1-2 years of experience in referral, medical or health insurance. Applicants must have working and demonstrated knowledge of Medical Terminology. Applicants must be able to type 35 wpm and utilize a personal computer. Must have basic computer skills. Applicants must be proficient in the use of Microsoft Office and have experience with internal, mail or database management programs. Applicants must have the ability to learn and operate NextGen management software applications. Applicants must be knowledge of commercial and government funded health care programs. 

ADMINISTRATIVE OFFICE CLERK

Duties:  Under the direction of the Executive Administrative Assistant, the Administrative Office Clerk is responsible for providing ongoing reception and administrative support to the general administrative office staff at the Corporate Office.
Education: High School Diploma or GED is required. Minimum one year of employment or additional education beyond high school.
Minimum Qualifications:  Must have excellent verbal and writtten communication skills. Must have high level of integrity in dealing with confidential information.  Must have the ability to work independently and as a team member.  Must have the ability to identify tasks that need completion and initiate project without supervision. Must consistently follow policies and procedures.  Must recognize priorities, works well under pressure, able to meet deadlines.  Must demonstrate organizational and record keeping abilities.  Must be clear and friendly in the handling all telephone calls and in-person visitations to the Corporate Office.  Must have a thorough understanding of databases.  Must have excellent technical skills. (Computers, Microsoft Office, NextGen, Folding, Copiers, etc.)

Allied Health

Associate Director Nursing quality

Duties:  Under the general supervision of the Medical Director and with the support of the Associate Director of Nursing Affairs (ADNA), the associate Director of Nursing Quality (ADNQ)  is responsible for overseeing the competency and quality of clinical performance of all Licensed Practical Nurses and Medical Assistants employed by NEON.  The ADNQ ensures that nursing staff, and ancillary support for NEON’s medicalproviders, can meet the demands of NEON’s patient population.  THE ADNQ ensures that new nursing staff (LPN and MA) are oriented clinically to their roles and functions and evaluated during their probation period for clinical competency and performance; ensures that all nursing staff is evaluated annually for clinical competency and performance.   Develops and/or maintains a Nursing Manual that is available and distributed to all nursing staff that highlights basic and prioritized essentials of ambulatory nursing pertinent to NEON’s clinical practice.  Ensures that all nursing staff are competent at using NEON’s electronic health record and practice management system to the extent specified by the Medical Director.  Ensures that all nursing staff are competent at using Ohio’s IMPACT, state immunization information system.  Performs medical unit inspections in order to ensure adherence to internal quality standards as indicated by the Medical Director and prioritized external quality standards published by the Joint Commission and adopted by NEON.  This includes but is not limited to ensuring proper medication storage and use, equipment functionality and testing,emergency crash kit fit-for-use, and storage of medical devices ant are fit-for-use. In collaboration with the ADNA, develops and executes performance improvement plans for nursing staff; ensures that nursing staff  exhibits attributes that generate quality customer service.   Coordinates staff medical emergency drills; participates in NEON’s Clinical Quality Improvement Program.   Willingness to work flexible hours and schedules as needed .  Upholds the standards of the system-wide customer service program.  Performs other duties and functions as required.  The above are listed for the purpose of illustration and withoutlimitation to the discretion of NEON  to modify, add  to, or delete said duties from time to time. 
Minimum Qualifications:   Applicants must a high school graduate or equivalent.  Applicants must have a valid Ohio Registered Nurse License and licensure must be in good standing.  Applicants must have a minimum of three  years of experience working in a Community Health Center or similar ambulatory environment.  Applicants must show dexterity with computers and working with databases/word processors and the ability to learn the use of the NextGen practice management system. Applicants must have the ability to work independently. Applicants must possess strong organizational skills with orientation to detail. Applicants must have strong interpersonal skills, demonstrating the ability to work with patients and fellow staff members in an effective manner with sensitivity for diverse population groups.    At NEON,  the needs of our customers are and will remain our highest priority. In the service of our customers we value compassion, consideration, courtesy, creativity, dedication, determination, flexibility, hard work, honesty,integrity, innovation, professionalism and teamwork. We define customers as every patient, consumer, provider, visitor, vendor, and co-worker.

central medical assister

Duties: Within the context of NEON's Patient Centered Medical Home activities, the Central Medical Assister is responsible for facilitating clinical care for established patients and providing administrative support for such care in conjunction with NEON's Call Center, in collaboration with NEON's Central Nurse Appointment Specialist, and in alignment with the clinical direction of NEON's Clinical Directors.
Minimum Qualifications: Minimum of two years experience as a Medical Assistant or Nursing Assistant or other clinical clerking experience including call center experience. Working  knowledge of medical terminology. Strong oral and written communications.

Chemical Dependency COUNSELOR

Duties: The Chemical Dependency Counselor provides behavioral health care services to NEON patients experiencing mental health conditions and chemical dependency. Under the direction of the Clinical Psychologist, the Chemical Dependency Counselor treats addiction disorders affecting adolescent and adult patients. Conduct history and assessment; determines diagnosis; develops treatment plan and provides clinical counseling, psychosocial interventions and social psychotherapy. Provides Screening, Brief  Invention, Referral and Treatment (SBIRT), Substance Abuse Therapy and Medication Assisted Treatment (MAT). Provide referrals and supportive services to improve patients' quality of life.
Minimum Qualifications: Current and valid State of Ohio Licensed Chemical Dependency Counselor (LCDC II or LCDC III) Licensure with Ohio Chemical Dependency (OCDP) Board. Minimum two years of experience in counseling, psychotherapy and case management with children, adolescent and families. Some experience working with substance abuse issues is preferred. Superior communications skills both verbal and written.   

Licensed Practical Nurse


Duties: Assists with all basic examinations of patients; completes requisitions for further testing or other services as requested by provider; administers oral and injected medications, changes dressings, removes sutures and screens patients; reviews patient’s medical records for deficiencies and initiates steps to obtain comprehensive care for patients; maintains examination and treatment areas; performs other duties of a similar nature as may be required.
Minimum Requirements: Applicants must have a valid license to practice nursing in the state of Ohio. Applicants must have successfully completed a 90-hour pharmacology course and be NAPNES certified. Applicants must have a current cardiopulmonary resuscitation (CPR) certification. Applicants must have a minimum of one to two years of experience in an acute care hospital or an ambulatory clinic. Successful candidates should enjoy working with children, adolescents and adults and be aware of normal signs of growth, development and aging. Applicants must have basic computer skills and be proficient in the use of Microsoft Office applications. Applicants must have the ability to acquire skills for entering accurate data, messages and updated insurance information into the   NextGen practice management system.

medical assistant

Duties:  Under the direct supervision of the Associate Director of Nursing Affairs or designee, the Medical Assistant is responsible for assisting with all basic examinations of patients. The Medical Assistant will arrange for any subsequent laboratory testing for patient, order supplies for the treatment areas and perform author duties as requested. Must demonstrate the knowledge  and skills necessary to provide care appropriate to the age of the patients served. Must also demonstrate knowledge of the principles of growth and development over the lfie span. Must be able to identify and categorize each patient's age-specific grouping of needs, such as those for infant, adolescent,or geriatric patients.
Minimum Qualifications: At least one year of previous experience as a Medical Assistant, 2-4 years experience is preferred. NextGen/EMR experience is strongly preferred.

Women's Health RN Case Manager


Duties: Responsible for providing patient care management services to assigned populations, within the scope of licensure, and facilitating access to women’s health care services for female patients at two health care settings, Southeast and Miles-Broadway. Develops, implements, coordinates, monitors and evaluates plans designed to optimize health care across the care continuum. Ensures member access to services appropriate to their health needs by arranging preventive health screening, and tracking and facilitating follow-up of abnormal screening. In collaboration with the social workers and partnership with CPCP, facilitates and encourages prenatal visits and assists with making newborn and six-week postpartum appointments. Develops and provides educational material and other related services to create a continuum of quality services for well women care.
Minumum Qualifications: Current, unrestricted RN license in Ohio. A minimum of three years of recent clinical nursing experience. Additional experience in women’s health and patient case management is preferred. Basic knowledge of case management principles and working knowledge of women’s health issues. Ability to work autonomously and in an interdisciplinary setting. Skilled in critical assessment, analysis and problem solving and the ability to find workable solutions to complex problems.  Excellent time management and critical thinking skills. Strong written and verbal communication skills. Ability to consistently present a friendly, welcoming and professional appearance while working with diverse populations in a community setting. Must have strong computer knowledge and experience with Microsoft Office applications and the ability to acquire skills for entering accurate data and messages into the NextGen practice management system. All licenses and/or certifications required for this job must be kept current as a condition of continued employment.

pharmacist

Duties: Under the direction of the Director of Pharmacy the Pharmacist is responsible to operate pharmacy department according to well defined standards, while complying with all federal and state rules and regulations. Pharmacists are expected to provide counseling and education to patients so that our patients well motivated and better informed to manage their disease state.
Minimum Qualifications: Must be licensed to practice pharmacy in the State of Ohio. Must have completed continuing education to comply with the rules mandated by the Ohio State Board of Pharmacy.

Dental Quality COORDINATOR

Duties: Under the general supervision of the Dental Director and direction of the Associate Director of Dental Health Servcies, The Dental Quality Coordinator is responsible for overseeing the competency and quality of clinical preformance of all NEON Licensed Dental Assistants, Dental Hygienists and Dentists. Conducts clinical orientation, training, and evaluation during their probation period and ensures that all dental staff is evaluated annually for clinical competency and preformance. Develops and/or maintains the Dental Policies and Procedures Manuel under the direction of the Dental Director. Ensures that all dental staff is competent using NEON's electronic health record, practice management system and clinical reporting requirements. Coordinates the preparation and on-going compliance with quality standards published by the Joint Commission. 
Minimum Qualifications: Applicants must have an Associate or Bachelor degree or extensive experience in Dental Practice setting and dental terminology. Bachelor degree preferred. Must have familiarity with Ohio State Dental Board Practice Act. Must have a minimum of 1-2 years of experience working in Community Health Center or similar ambulatory environment. Applicant must show dexterity with computers and working with databases/word processes and the ability to learn the use of NextGen practice management system and Electronic Dental Records system. Must have to ability to work independently  and possess strong organizational skills with orientation to detail. Applicants must have strong interpersonal skills, demonstrating the ability to work with patients and fellow staff memebers in an effective manner with sensitivity for diverse population groups. 

Adolescent specialist

Duties: Under the direct supervision of the Director of Social Services, the Adolescent Specialist responsible for the coordinate of services to adolescent who are sexually active and/or high risk for sexual activity. Provide STD risk-reduction counseling and makes community referrals as deemed appropriate. Provide education reproductive health and health promotion/disease prevention, including nutrition, exercise, alcohol/drug abuse, domestic violence and sexually abuse. Must demonstrate the knowledge  and skills necessary to provide care appropriate to the age of the patients served. Must also demonstrate knowledge of the principles of growth and development over the life of span.
Minimum Qualifications: Health education background and experience in task areas associated with the position. Excellent oral and written communication skills. Excellent interpersonal skills. Ability to communication with diverse patient population. 

case manager

Duties: Under the general supervision of the Program Manager, the Case Manager supervises and, if necessary, carries out outreach services to program participants. The Case Manager manages and reviews all program participant case files. The Case Manager also leads community health education activities.
Minimum Qualifications: Must be knowledge of community health and social services resources. Two to three years of experience in supervision of staff. At least one year of serving underserved populations. Must be a team player and able to create environment that is goal/solution oriented and caring. Three to five years of outreach, case management, or home healthcare experience. Should have a working knowledge of the issues relating to racial and ethnic health disparities. Dependable transportation is required.

COMMUNITY HEALTH WORKER

DUTIES: Under the general supervision of the Program Manager, the Community Health Worker (CHW)  is responsible for providing ongoing outreach services to at least 33 African American high risk pregnant women in the specified geographic locations. Effectively manage each participant's case file.
Minimum Qualifications: Must be knowledgeable of community health and social services resources. Must have strong interpersonal skills, demonstrating the ability to work with patients and fellow staff members in an effective manner with sensitivity for diverse populations. 3 to 5 years of outreach, case management, or home health care experience. Dependable transportation is required. 

Data Entry clerk

Duties: Under the general supervision of the Program Manager the Data Entry Clerk is responsible for organizing the data entry process for the OIMRI program, entering data, retrieving data for reports, and retrieving data to assist CHW and PM with case finding and case management.
Minimum Qualifications: Must have 2-3 years of experience working in an office/business setting. Must be organized. Must be detailed oriented. Must be proficient in utilizing Microsoft access. Must be able to work with a team.

Health Educator

Duties: Under the director of the MomsFirst Case Manager. The Health Educator is responsible for providing ongoing outreach and educational services to 25-30 African American high risk pregnant women in the specified geographic locations. Develops and implement an age-appropriate health care curriculum for incarcerated and pregnant females. Advocate and support needs of incarcerated females.
Minimum Qualifications: Health Education background and experience in task areas associated with the position. Minimally one year experience in providing community outreach and education. Excellent oral and written communication skills. Excellent interpersonal skills. Ability to communicate with diverse patient population.

nutrition  counselor

Duties: The Nutrition Counselor performs a variety of specialized duties related to the nutrition counseling of patients/families for Medical Nutrition Therapy (MNT) diet education. This may include but are not limited to: weight measurement, malnutrition/weight gain, nutrition therapy, and counseling of diseases like cardiovascular, renal, diabetes, gastrointestinal disorders, and general healthy diet for chronic disease prevention.

Minimum Qualifications: Attained a minimum of a bachelor's degree from a U.S. regionally accredited university or college and complete a program consistent with the academic standards for dietitians established by the Academy of Nutrition and Dietetics. Successfully complete an Accreditation Council for Education in Nutrition  and Dietitians (ASCEND) accredited pre-professional dietetic experience at a health-care  facility, approved by the Academy of Nutrition and Dietetics or a comparable experience approved by the Ohio Board of Dietetics.

Outreach worker

Duties:  Under the direct of the Director of Social Services, the Outreach Worker performs various duties to assist and identify families in need of medical care and education. The Outreach Worker assist in the development and coordination of services to women, children, and families within the prenatal, pediatric and general Adult population. The Outreach Worker must demonstrate the knowledge and skills necessary to provide care and education appropriate to the age of the patients served;  demonstrate knowledge of the principles of growth and development over the life span; and be able to identify a patient's age-specified grouping needs. Provide HIV prevention education based on the guidelines of identified CDC curriculum. Provide community educational presentations based on community needs and programs assigned.
Minimum Qualifications: Health Education background and experience in task areas associated with the position. Minimally one year experience in providing community outreach and education. Excellent oral and written communication skills. Excellent interpersonal skills. Ability to communicate with diverse patient population.

social worker


Duties: Provides general counseling, support, assessment, education information and referrals to enhance pregnancy outcomes of Comprehensive Perinatal Care Program (CPCP) patients; provides assessments, information and referrals to pediatric and adult patient population as referred by NEON providers; provides psycho-social screening to pediatric patients at appropriate intervals; works closely with the director and health educators to determine effective ways of meeting patient’s needs; assists patients in securing needed services consistent with identified needs; makes appropriate referrals if family situations or problems occur; participates as a team member in conference, on the patient’s behalf with other persons and community agencies; collects and submits forms that facilitate the continuity of care and services (i.e. dental, pediatric) between NEON and other health care facilities as well as among NEON providers and departments; visits area hospitals and assists with patient postpartum planning as deemed necessary; assists in obtaining follow-up appointments for mother and infant. The duties listed above are for the purpose of illustration and without limitation to the discretion of Northeast Ohio Neighborhood Health Services, Inc. (NEON) to modify, add to, or delete said duties from time to time.
Minimum Qualifications: Applicants must have a Bachelor of Science or Arts in social work or an acceptable related field. LSW or LISW licensure/certification required. Applicants must have a minimum of two years of documented experience demonstrating the capacity to respond to client needs, access difficult situations and engage clients in constructive problem solving. Applicants must be knowledgeable of community/area health and social service resources. Applicants must have strong interviewing and oral and written communications skills. Applicants must be able to maintain confidentiality regarding client information. Applicants must be able to work independently and on a multidisciplinary team. Applicants must have strong interpersonal skills and social skills, demonstrating the ability to work with fellow staff members in an effective manner with sensitivity to diverse population groups.

executive/professional

Center director

Duties:  The Center Director administers, directs and coordinates all activities of the Health Center. The Center Director is responsible for the operation of the Health Center. The Director is responsible for the application, implementation of established policies and procedures and acts as a liaison between staff and central administrative management. The Center Director acts as the liaison between patients and staff and assist in resolving and complaints presented by patients.
Minimum Qualifications:  Must have at least five years' experience in office management and procedures. Must have experience in basic application of statistics and the ability to complie statistics. Must have at least one year's experience in a supervisory or administrative capacity. 

director, health information & document management

Duties: Under the general supervision of the CIO or designee, the Health Information and Systems Development Director, will fill a vital supervisory role in the medical records area within NEON. The incumbent directs and oversees all policies and procedures related to healthcare information management. Responsible for ensuring accuracy and efficiency in the medical record department. Review process and identifies area for improving taking into account user needs. May act as liaison between information services and technology department, ensuring that systems are accessible and in accordance with the needs of the organization. Ensures that all record keeping and information disbursement complies with HIPAA regulations. Familiar with a variety of field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of complex tasks. Leads and directs the work of others. A wide degree  of creativity  and latitude is required. Typically reports to top management. The work requires knowledge of medical records administration, general management, Meaningful Use Reporting and patient Centered Medical Homes Requirements. The Health Information and Systems Development Director will supervise the electronic function to accurately allow entry of current  and historical raw medical data into the Electronic Medical Record (EMR) using Health Information Management tools such as NextGen technology.
Minimum Qualifications: Working knowledge of HIPAA guidelines and Release of Information laws. Experience with writing policy and procedures. Experience with abstraction and data entry of medical records. Working knowledge of medical terminology. Ability to work with technical professionals, management and medical professionals in a team environment and the ability to work effectively independently. Management and supervisory experience. Able to manage all aspects of PCHM ad MU reporting.

Accounting Manager

 Duties:  Under the general supervision of the Chief Financial Officer, the Accounting Manager is responsible for the maintenance and administration of all accounting systems and records, prepares and manages all payroll related transactions.  The Accounting Manager coordinates the preparation of monthly financial and grant reports, as well as prepares audit schedules for five annual audits and tax returns.  The Accounting Manager assists in the development of accounting policies and participates in the various budget preparation processes.
Education: Must have a minimum four year undergraduate business degree,  Accounting major preferred from an accredited university that is not an online program.  Preferred: A CPA , MBA, MS, or advanced degree (s).
Minimum Qualifications:  Minimum of three years of experience in a senior level accounting/finance role is required, preferably in a service organization or healthcare environment. Must have prior experience in Audits, Benefit Plans, and IRS Form 990 preparations.



support services

Dental mobile unit driver

The Dental Mobile Unit  is designed to address the oral health needs of children in the East Cleveland School System and also serves to provide dental access to other populations as determined by Northeast Ohio Neighborhood Health Services, Inc. The Dental Mobile Unit Driver manages the unit and assists in its operation.  Responsible for the safe transportation of mobile dental unit and its equipment to and from designated school or other location sites in the Greater Cleveland area.  Drives to the designated site in a safe manner according to the schedule.  Adhere to traffic laws and Ohio Department of Motor Vehicles regulations, follows proper procedures when arriving at location (parking and stabilizing, rail and steps positioning and operation of awning when needed). Assume responsibility for any violations or fines. Report all accidents to Police immediately and notify supervisor as soon as possible.  Conduct comprehensive pre-trip and post-trip inspection of the dental mobile unit to ensure safe operating conditions.  Obtain and review the inspection book from the mobile unit before operation, visually inspects the inside and outside of the unit and brake system following a checklist: documents all finding, including mechanical malfunctions; determines if the dental mobile unit is safe for operation. Conducts post–trip inspection, manually inspects the lights, tires, wheel chair lift, safety equipment and brake system following a checklist, documents mechanical malfunctions or other mobile unit problems. Reports negative findings to supervisor prior to departure to any location. Keep mileage log and date and time log including departure from garage and arrival at destination, departure from destination and arrival at garage on return.   Performs other related and or necessary tasks as assigned.  Must be able to work evenings and weekends to accommodate occasional special events such as educational and outreach events including health fairs, workshops and school programs, as  requested.  Upholds the standards of the system-wide customer service program.
Education
  • High school diploma or certificate of high school equivalence. 
Minimum Qualifications
      ■    Three years experience as a commercial driver (motor coach)
     ■     Valid Class B CDL license and no license suspension in past ten years
      ■     No more than one (1) moving conviction/accident in the past three years or no more than two moving
             convictions/accidents in the past five year
     ■     No driving convictions related to alcohol or illegal drugs.
      ■     Must be insurable and meet NEON’s insurance carrier underwriting standards.
      ■     Applicants must  have strong interpersonal skills,  demonstrating  the  ability to work with patients  
             and fellow  staff members in an effective manner  with sensitivity for  diverse population groups.
Technical Skills
  1. Use and/or operate office equipment, i.e., personal computers, calculators, and computers including experience with internet, email, or database management programs.
  2. Proficient in the use of Microsoft Office applications, and Outlook.
  3. Ability to acquire skills for entering accurate data, messages, and updated insurance information into the NextGen practice management system.

MAINTENANCE TECHNICIAN

Duties: Under the direction of the Maintenance Supervisor or designee, the Maintenance Technical assists in performing a variety of general maintenance and ground keeping duties, including equipment installation, maintenance and repairs, building renovation work and associated tasks around NEON Health Services facilities.
Minimum Qualifications: Two years job related experience or equivalent combination of training and/or experience. Valid Ohio driver's license with no more than four (4) points. Meet the physical requirements of the position, walking,climbing, carry supplies, materials and equipment.

MATERIALS MANAGEMENT ASSISTANT-PART TIME

Duties: The Materials Management Assistant provides administrative and operational support to the Director, Facilities and Logistics in the execution of duties and responsibilities essential to the acquisition and distribution of goods, materials, supplies, and services throughout NEON.
Minimum Qualifications: Ability to do detail work is essential in checking price lists, catalogs, and invoices. Ability to use sound judgment to assess the factors involved in making Materials Management decisions. Ability to work effectively with people (professional, administrators and non-professionals). Meet the physical requirements of the position, including walking, standing, lifting, bending, climbing stairs and carry supplies, materials and equipment.