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OFFICE MANAGER

DUTIES: Under the general supervision of the Business Office Director, the Office Manager is responsible for demonstrating independent judgment and discretion in the provision of quality patient services and support for clinical services, including patient reception by greeting patients and other visitors to the health center, explaining procedures, and answering routine questions, maintaining a pleasant and welcoming attitude and providing outstanding customer service at all times, appointments, registration, collection of payments, service charges, telephone contacts, medical records and referrals. The Office Manager provides administrative support to the health center. The Office Manager assists providers and clinic staff with requests, and does so in a timely manner. The Office Manager does not advise professional personnel, patients or any persons regarding medical issues.

The above duties are listed for the purpose of illustration and without limitation to the discretion of Northeast Ohio Neighborhood Services, Inc. (NEON) to modify, add to or delete said duties from time to time.

MINIMUM REQUIREMENTS: Applicant must have a high school diploma or certificate of high school equivalence; additional training in the medical environment is a plus. Applicant must have a minimum of two years of patient registration or related experience. Applicant must have demonstrated knowledge and understanding of insurance plans/benefits and the verification process. Applicant must have basic computer skills and proficient in the use of Microsoft Office applications. Applicant must have the ability to acquire skills for entering accurate data, messages, and updated insurance information into the NextGen practice management system. Applicant must have a working knowledge of HIPPA guidelines and Release of Information laws. Applicant must be able to relate, interact and work with targeted groups and ethnically/culturally diverse populations. Must be able to maintain confidentiality regarding patient information.

Applicant must have strong interpersonal skills, demonstrating the ability to work with patients and fellow staff members in an effective manner with sensitivity for diverse population groups.

At NEON, the needs of our customers are and will remain our highest priority. In the service of our customers we value compassion, consideration, courtesy, creativity, dedication, determination, flexibility, hard work, honesty, integrity, innovation, professionalism and teamwork. We define customers as every patient, consumer, provider, visitor, vendor and co-worker.

Current Employment Opportunities

MEDICAL ASSISTANT

DUTIES: Under the general supervision of the Associate Director of Nursing Affairs, is responsible for assisting with all basic examinations of patients; greets incoming patients for medical practitioner; receives and screens all calls to medical practitioners; prepares patients for examination; dates and stamps progress notes, entering body weight, vital signs as requested; completes requisition for additional testing of patients as required by medical practitioner; escorts patient to other health care clinic area as required. Notifies Associate Director of Nursing Affairs of supplies needed for treatment area; receives requested supplies; maintains orderliness of treatment area; maintains examination room supplies according to established standards.

MINIMUM REQUIREMENTS: Applicant must be a high school graduate or equivalent. Applicant must be certified or registered as a Medical Assistant. Applicant must have at least one year experience in an acute care hospital or ambulatory clinic. Applicant must have working knowledge of medical terminology, anatomy and physiology. Applicant must have strong interpersonal and oral communication skills, demonstrating the ability to work with children, adolescents and adults in an effective manner with sensitivity for diverse population groups. Applicant must be able to relate, interact and work with targeted groups and ethnically/culturally diverse populations. Must be able to maintain confidentiality regarding patient information.

Applicant must have strong interpersonal skills, demonstrating the ability to work with patients and fellow staff members in an effective manner with sensitivity for diverse population groups.

DENTAL ASSISTANT

DUTIES: Under the general supervision of the Dental Director or designee, supports the Dentist in the delivery of high quality dental care and assists in the efficient management of the dental office; confirms and coordinates with the appropriate NEON departments the Dentist’s daily schedule and patient’s treatment plan as the Dentist dictates and thus ensures the continuity of care to completion. Performs chairside dental assisting; assists to maintain a visually clear field during operative and surgical procedures by retracting soft tissues and aspiration of blood, saliva and other irrigating solutions. Assists in other general duties pertaining to the dental office, such as the sterilization of instruments, processing of radiographs, mixing materials and passing them to the Dentist. Ensures that area is clean and orderly at all times; maintains work area according to OSHA requirements, maintains a level of adequate supply, acceptable sanitation, and complete functioning consistent with standard of high quality as outlined by OSHA and the Dental Department Infection Control Standard. Able to float from center to center when Dentist is away from center.

MINIMUM REQUIREMENTS: Applicant must be a high school graduate or equivalent. Applicant must have a minimum of one year of experience in the dental field. Applicant must provide and maintain proof of certification to perform radiological procedures. Applicant must have detailed knowledge and understanding of dental codes and nomenclature. Applicant must have basic computer skills and proficient in the use of Microsoft Office applications. Applicant must have a working knowledge of HIPPA guidelines and Release of Information laws. Applicant must be able to relate, interact and work with targeted groups and ethnically/culturally diverse populations. Must be able to maintain confidentiality regarding patient information.

Applicant must have strong interpersonal skills, demonstrating the ability to work with patients and fellow staff members in an effective manner with sensitivity for diverse population groups.

APPLICATION/RESUME:

Fax, send or email as follows:

NorthEast Ohio Neighborhood Health Services, Inc.

Attn.: HUMAN RESOURCES DEPARTMENT 4800 Payne Ave., Cleveland, OH 44103

Telephone: (216) 231-7700 Fax: (216) 231-3828

Email: neonjobs@neonhealth.org

INTERVIEWS: Eligible applicants will be notified of the exact time and place of the interview. Candidates will be interviewed to determine their relative knowledge, abilities and skills in job-related areas, which may include but not be limited to specific job knowledge as well as verbal and written communication skills.

Application for Employment

Please fill out the following form to be considered for employment with Northeast Neighborhood Health Services, Inc.

First Name

M.I.

Last Name

Address Line 1

Address Line 2

City

State

Zip Code

E-mail Address

Phone

Alternate Phone

Bold = Required Field

Are you 18 years of age or older?

Yes

Are you legally entitled to hold employment of the kind for which you are applying in the U.S.?

Yes

Have you ever been convicted of a felony or misdemeanor (other than traffic violations)?

Yes

If yes, where and for what offenses were you convicted?

Position Desired:

Pay Expected:

Are you available for full-time work?

Yes

When will you be available to work?

Have you ever previously applied for employment with NEON?

Yes

If YES, when?

Are you related to any current NEON Employee?

Yes

If YES, their name & their relationship to you?

If required for position, do you have a valid driver’s license?

Yes

How did you learn about this employment opportunity at NEON?

High School:

Yes

GED:

Other
School:

Yes

College:

Yes

College:

Yes

College:

Basic

Intermediate

Expert

Intermediate

Basic

Expert

Intermediate

Basic

Expert

Intermediate

Basic

Intermediate

Expert

Basic

Intermediate

Expert

Basic

Intermediate

Expert

Intermediate

Basic

From

Title

Full Time

Part Time

If part-time, # hrs./wk:

Reason for leaving:

Starting Salary:

Final Salary:

Employer/Organization Name and Address:

Supervisor's name:

Primary duties:

Supervisor's name:

Employer/Organization Name and Address:

Final Salary:

Starting Salary:

Reason for leaving:

If part-time, # hrs./wk:

Part Time

Full Time

Title

From

Primary duties:

Supervisor's name:

Employer/Organization Name and Address:

Final Salary:

Reason for leaving:

If part-time, # hrs./wk:

Part Time

Full Time

Title

From

Did you serve in the U.S. Armed Forces?

Yes

If yes, what branch?

Describe any training or experienced received relevant to the position for which you are applying:

Please Check:

Male

Female

Black

White

Hispanic

American Indian/Alaskan Native

Asian/Pacific Islander

Disabled

AUTHORIZATION TO RELEASE INFORMATION
PLEASE READ CAREFULLY AND SIGN THAT YOU UNDERSTAND AND ACCEPT THIS INFORMATION.
I certify that the information on this application and its supporting documents is accurate and complete. I understand and agree that failure to fully complete the form, or misrepresentation or omission of facts, represents grounds for elimination from consideration for employment, or termination after employment if discovered at a later date. I authorize NEON to investigate, without liability, all statements contained in this application and supporting materials. I authorize references and former employers, without liability, to make full response to any inquiries in connection with this application for employment. If requested, I agree to submit to a physical exam, criminal and background investigation, and/or screening for illegal substances upon conditional offer of employment. I hereby knowingly and voluntarily consent to NEON’s request to undergo a drug test. I further release NEON’s officers, trustees, agents, representatives, and employees from any and all claims and liability for damages associated with or arising from my submission to the test.

I understand that this document is NOT an offer of employment, and that an offer of employment, if tendered, does NOT constitute a contract for continued guaranteed employment. I understand that staff employees of NEON serve at-will, and the employment relationship may be terminated at any time by either party, for any or no reason, other than a reason prohibited by law. I understand that if employed on a temporary basis or part time basis, I would be paid for hours worked only, and would be ineligible for benefits including paid time off. I understand that the first SIX MONTHS of regular employment represent a provisional period, during which I would not be eligible to apply for transfer or promotion; utilize paid time off benefits; and be terminated without right of appeal.

In consideration of my employment, I agree to comply with NEON rules, regulations, and policies. I understand that no supervisor, manager, officer or representative of NEON or any other entity, other than the Chief Executive Officer of NEON has any authority to enter into any agreement for any specified period of time or to make any agreement contrary to the foregoing. A copy of this statement shall be binding as the original.
Applicant

Applicant Signature Electronic Submission

Starting Salary:

(A conviction will not necessarily be a bar to employment. Factors such as date, nature of offense, age at the time of offense, and rehabilitation will be considered)

Name of School City/State

# of years Completed

Did you graduate?

Year

Degree Received

Major

Skills
Please list technical skills, clerical skills, etc., relevant to this position. Include relevant computer systems and software packages.

Work Experience
Please detail your entire work history. Begin with your current or most recent employer. If you held multiple positions with the same organization, detail each position separately. PLEASE NOTE: NEON reserves the right to contact all current and former employers for reference information.

Name

Address
(Include city, state, zip code)

Occupation/Title

Years Acquainted

Equal Opportunity
This information will be used solely for EEO purposes ONLY in compliance with State and Federal laws and regulations.

Optional

Persons having origin in any of the Black racial groups.

Persons having origin in any of the original people of Europe, North Africa, or Middle East.

Persons of Mexican, Puerto Rican, Cuban, Central or South America, or other Latin American culture or origin, regardless of race.

Persons having origin in any of the original people of North America, and who maintain cultural identification through tribal affiliation or community recognition.

Persons having origin in any of the original people of the Far East, Southeast Asia, Indian Subcontinent, or Pacific Islanders.

Individual with a physical condition that limits their ability to attain employment.

References