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center director

Duties:  The Center Director administers, directs and coordinates all activities of the Health Center. The Center Director is responsible for the operation of the Health Center. The Director is responsible for the application, implementation of established policies and procedures and acts as a liaison between staff and central administrative management. The Center Director acts as the liaison between patients and st and complaints praff and assist in resolvingesented by patients.
Education: 
Combination of Education, training and experience must relate to healthThe Center Director administers, directs and coordinates all activities of the Health Center. The Center Director is responsible for the operation of the Health Center. The Director is responsible for the application, implementation of established policies and procedures and acts as a liaison between staff and central administrative management. The Center Director acts as the liaison between patients and staff and assist in resolving and complaints presented by patients services delivery, administration and/or planning;
Undergraduate degree;
Five years administration of a major health care service delivery component.
Minimum Qualifications:  Must have at least five years' experience in office management and procedures. Must have experience in basic application of statistics and the ability to compile statistics. Must have at least one year's experience in a supervisory or administrative capacity. 

Administrative Assistant 

Duties: The Administrative Assistant is responsible for assisting the Chief Operating Officer in planning, organizing and managing the activities necessary to establish and maintain the Centers support services components and for general organization and clerical aspects of the office of the Chief Operating Officer. This position serves as a central focus for coordinating elements of support services and, therefore, works closely with the heads of those departments and works indirectly and, at times, directly with heads of health service departments.
Education: 
Graduate from an accredited college or university is preferred;
A minimum of graduation from high school or commercial school (including courses in keyboarding, computer software and Business English) and 5 years experience as an Administrative or Executive Secretary, plus a minimum of 3 years progressively responsible executive duties may substitute.
Minimum Qualifications: A minimum of graduation from high school or commercial school (including courses in typing), excellent numerical and verbal abilities and writing and grammatical skills (including spelling and punctuation). Ability to proofread and edit. Excellent typing and shorthand skills. Preference for communication of ideas and technical activities. Ability to work with people in a tactful and diplomatic manner and to exercise good judgment and discretion.

executive Assistant

Duties: The Executive Assistant to the Operations Director is responsible for assisting the Operations Director in planning, organizing and managing the activities necessary to establish and maintain the Centers support services components and for general organization and clerical aspects of the office of Operations Director. This position serves as a central focus for coordinating elements of support services and, therefore, works closely with the heads of those departments and works indirectly and, at times, directly with heads of health services departments.
Education: 
Graduate from an accredited college or university is preferred;
A minimum of graduation from high school or commercial school (including courses in keyboarding, computer software and Business English) and 5 years experience as an Administrative or Executive Secretary, plus a minimum of 3 years progressively responsible executive duties may substitute.
Minimum Qualifications: A minimum of graduation from high school or commercial school (including courses in typing), excellent numerical and verbal abilities and writing and grammatical skills (including spelling and punctuation). Ability to proofread and edit. Excellent typing and shorthand skills. Preference for communication of ideas and technical activities. Ability to work with people in a tactful and diplomatic manner and to exercise good judgment and discretion.

Director, Facilities & Logistics

Duties: Under the general supervision of the Chief Operating Officer, the Director of Facilities & Logistics administers and directs the following operational areas: Maintenance, Printing, Purchasing and Storeroom. The Director oversees all assigned external service contracts within the purview of the Chief Operating Officer.
Education:
Bachelor's degree in Business or Healthcare Administration, or higher.
Minimum Qualifications: Minimum of four years of job related experience, preferrably in a health care environment. Demonstrate initiative in the performance of assigned responsibilities. Excellent communication skills and ability to interact with employees, patients and outside contractors. Ability to work in a team environment with shared responsibilities. Able to meet the physical requirements of the position, including walking, standing, lifting, bending, climbing stairs and carrying supplies, materials and equipment.

Maintenance Supervisor

Duties: Under the direction of the Director of Facilities & Logistics, the Maintenance Supervisor coordinates and oversees work associated with the heating/cooling, electrical, painting, plumbing, infectious hazardous waste removal, furniture, general maintenance, grounds keeping, heavy equipment installation, repairs, and building renovation work around NEON Health Services facilities.
Education:
High School graduate or equivalent;
Stationary Engineers license required;
Associate's degree desired;
General trades or specialty trades (HVAC, Plumbing, Carpentry, Electrical) license desired.
Minimum Qualifications: 5-7 years job related experience or equivalent combination of training and/or experience. Valid Ohio driver's license with no more than four (4) points. Meet the physical requirements of the position, including walking, standing, safely lifting items over 50 lbs., bending, climbing, carrying supplies, materials and equipment.

Assistance Maintenance  Supervisor

Duties: Under the general direction of the Maintenance Supervisor, the Assistant Maintenance Supervisor is responsible for the preventative maintenance program for major fixed or movable equipment and operated by each of the NEON Health Services facilities; supervising other maintenance employees, performing repairs on equipment, maintaining the facilities mechanical systems, moving furniture, supplies, equipment; coordinating the work upon request program for each facility and communicating to management repairs needed to equipment and property which may require the services of a contractor or the acquisition of special equipment; HVAC, electrical, painting, plumbing, and landscaping to include snow removal and grounds maintenance; maintenance and repair of buildings and to include windows, walls, roofing, and masonry; maintaining compliance with all regulatory agencies; and hazardous waste management.
Education:
High School graduate or equivalent;
Technical training and experience are required.
Minimum Qualifications: Previous experience as a supervisor is required. Job related experience, preferably in a health care environment and must meet the physical requirements of the position, including, walking, standing, lifting, bending, climbing stairs, and carry supplies, materials, and equipment. Willingness and ability to perform assigned task with frequent interruptions and consideration of patients and other personnel in proximity of the worksite. Demonstrate initiative in the performance of assigned responsibilities. Excellent communication skills and ability to interact with employees, patients and outside contractors. Work independently with limited supervision, demonstrate good work habits and complete assignments in a timely manner. A pre-employment physical examination and background check will be completed. A driver's license and dependable transportation is required.

Receiving & Distributuion Supervisor

Duties: Under the supervision of the Facilities and Logistics Director, the Receiving and Distribution Supervisor is directly responsible for the receiving and distributing of supplies and equipment purchased by the Center. The Receiving and Distribution Supervisor supervises the functional work activities of any support personnel in the execution of specific duties and responsibilities essential to the effective operation of the Materials Management function. The Receiving and Distribution Supervisor protects materials in his/her custody against pilferage, unauthorized usage and unnecessary damage or deterioration. The Receiving and Distribution Supervisor must control the physical issuance of all items in a manner that effectively provides service to NEON, while simultaneously protecting against unauthorized withdrawal of materials.
Education: 
High School graduate or equivalent.
Minimum Qualifications: Job related experience. Meet the physical requirements of the position, including walking, standing, lifting, bending, climbing stairs, and carrying supplies, materials, and equipment. Ability to perform assigned tasks with frequent interruptions and consideration of patients and other personnel in proximity of the worksite. Demonstrate initiative in the performance of assigned responsibilities. Excellent communication skills and ability to interact with employees, patients and outside contractors. Valid driver's license and dependable transportation.

Applications Systems administrator

Duties: The Applications Systems Administrator maintains and supports all Electronic Medical and Dental record applications including documentation, training and database management. Also, configures, maintains and supports all application systems set-up and development with an emphasis on all billing systems within NEON and all NEON locations; applications include NextGen EPM billing system, QSI Dental System billing system and various other databases; maintains ICD-9,10 and CPT-4 databases with  NextGen and QSI Dental systems; manages all electronic data interchange including set-up and implementation, testing, compliance, maintenance and problem resolution; manages and maintains all clearing house and payer web applications; manages all fee schedules, medical and dental; assists Network Administrator with application system security including passwords and permission; works closely with the CIO and the Patient Financial Services Director; develops and designs reports based on user needs using incorporated report engines and Crystal Reports; creates and maintains detailed documentation including procedures manuals for all billing configuration and operations; maintains a log of changes and updates with effective date to fee schedule, CPT and ICD-9,10 databases, medical necessity, etc; assists with training in the use of all applications and the planning of EPM/EMR/EDR training needs in concert with the Network Support Specialist;  acts as NextGen Certified Professional.
Education: 
Associate's degree in the field of Health Care Administration, with related experience in information systems.
Minimum Qualifications: Applicants must have two year related work experience or equivalent combination of education and work experience. Verifiable hands-on experience, minimum of two years, may be substituted for degree. Health industry experience is preferred. Applicants must be knowledgeable of medical and dental billing procedures. Applicants must be able to understand complex applications. Applicants must have strong analytical, quantification and communication skills and experience working in team-oriented, collaborative and cooperative decision making environment.

Accounting Manager

 Duties:  Under the general supervision of the Chief Financial Officer, the Accounting Manager is responsible for the maintenance and administration of all accounting systems and records, prepares and manages all payroll related transactions.  The Accounting Manager coordinates the preparation of monthly financial and grant reports, as well as prepares audit schedules for five annual audits and tax returns.  The Accounting Manager assists in the development of accounting policies and participates in the various budget preparation processes.
Education: Must have a minimum four year undergraduate business degree,  Accounting major preferred from an accredited university that is not an online program.  Preferred: A CPA , MBA, MS, or advanced degree (s).
Minimum Qualifications:  Minimum of three years of experience in a senior level accounting/finance role is required, preferably in a service organization or healthcare environment. Must have prior experience in Audits, Benefit Plans, and IRS Form 990 preparations.


expanded function dental auxillary

Duties: Under the supervision of the Dental Director, the Expanded Function Dental Auxiliary (EFDA) performs a variety of dental assisting duties while promoting quality dental care for outpatients and a safe environment of minimal stress.  The EFDA assists the Dentist, instructs dental patients on how to properly care for their teeth, communicates effectively with patients, maintains equipment and inventory, and follows universal precautions and all OSHA requirements. The EFDA also performs advanced intra-oral procedures that are determined by the State of Ohio Dental Board with proper certification and current pit & fissure sealants & coronal polishing.
Education:
High School graduate or equivalent;
Expanded Dental Function Auxiliary Certificate issued by an accredited institution;
Recommended education/training requirements: Appropriate training/experience or completion of an OSDB approved course.
Minimum Qualifications: Radiograph Licensure. CPR Certification (Healthcare Provider BLS). One year, or more, of experience as a Dental Assistant. Able to occasionally work extended clinic hours. Willingness to travel to various Health Center locations, if requested.

dental laboratory technician

Duties: The Dental Technician constucts and repairs such dental restoration as dentures, crowns, bridges and in-lays, etc., under the direction or according to the prescription of a licensed Dentist. The Dental Laboratory Technician fabricates full and partial dentures, using wax and plaster models, surveyors, tooth color scales, articulator and electric grinder and polisher; constructs crowns and in-lays, and wire frames by performing (bending and soldering) gold and platinum wire; and polishes metal and plastic portions of completed appliances with electric grinder and polishers; and test.
Education:
High School graduate or equivalent.
Minimum Qualifications: Successful completion of apprenticeship as a Dental Laboratory Technician, or at least three years of experience as a Dental Laboratory Technician.

dental quality coordination

Duties: The Dental Quality Coordinator is responsible for overseeing the competency and quality of clinical performance of all NEON Licensed Dental Assistants, Dental Hygienists, and Dentists. Conducts clinical orientation, training, and evaluation during their probation period and ensures that all dental staff is evaluated annually for clinical competency and performance. Develops and/or maintains the Dental Policies and Procedures Manual under the direction of the Dental Director. Ensures that all dental staff is competent using NEON's electronic health record, practice management system and clinical reporting requirements. Coordinates the preparation and on-going compliance with quality standards published by the Joint Commission.
Education:
Associate or Bachelor degree, or extensive experience in a Dental Practice setting and dental terminology. Bachelor degree preferred.
Minimum Qualifications: Familiarity with Ohio State Board Practice Act. Applicants must have a minimum of 1-2 years of experience working in a Community Health Center or similar ambulatory environment. Applicants must show dexterity with computers and working with databases/word processors and the ability to learn the use of the NextGen practice management system and Electronic Dental Records system. Applicants must have the ability to work independently. Applicants must possess strong organizational skills with orientation to detail. Applicants must have strong interpersonal skills, demonstrating the ability to work with patients and fellow staff members in an effective manner with sensitivity for diverse population groups.

physician assistant


Duties: Provides care to patients under the direction of the supervising physician. Functions in collaboration with a physician according to a standard care arrangement and specialty certification. Assists physician in the care and treatment of patients with chronic and acute conditions. Assists physician with initial examinations, preparing the care plan, initiating treatment plans and monitoring the effectiveness of the plan care. Assesses total patient needs as follows: obtains comprehensive health, social, environmental and developmental assessment data; reviews patient records for past and present health issues; conducts comprehensive and/or episodic health assessment, including evaluation of the chief complaint, physical examination and diagnostic testing. Interprets information and diagnostic testing results; formulates a diagnosis; develops a plan of care consistent with established guidelines; collaborates with physician and other health care team members as appropriate to develop individualized management, treatment and/or follow-up plans for health issues. Develops, reviews and/or revises standards of care, policies and procedures, practice guidelines protocols of care to reflect current practice and changing technology.
Minimum Qualifications: Successful completion of a physician assistant program that qualifies for certification status in Ohio. Current license, certification or registration in the state of Ohio, NCCPA Certified (PA-C). BLS/ACLS certification required. Minimum of years of recent clinical experience. Highly motivated, self-directed professional with strong organizational and leadership skills. Excellent verbal and written communication skills. Must have computer skills to access patient medical data and working of knowledge of Microsoft Office tools.

central operator 

Duties: Under the direct supervision of the Hough Center Director or designate, the Central Operator will provide telecommunications support to all facilities within NEON network, including health centers and corporate headquarters will professionalism and confidentiality. The operator will facilitate the timely transfer and connect to the appropriate party. Provide general nonmedical information to callers. The operator may handle the implementation of emergency (code blue, code violet) procedures as needed. The position will require that the Central Operator maintain the NEON employee directory, as well as, important organizational telephone numbers and other frequently used numbers. The Central Operator will schedule conference rooms via NEON's electronic/on-line scheduling system. Other duties of a similar nature will be required that are essential to the delivery of high quality comprehensive family health care. The duties listed above are for the purpose of illustration and without limitation to the discretion of NorthEast Ohio Neighborhood Health Services, Inc. (NEON) to modify, add to, or delete said duties from time to time.
Education:
High School graduate or equivalent;
One year college education.
Minimum Qualifications: 1 year working experience with a digital switchboard. Knowledge of personal computer and Microsoft Office Software. Ability to speak clearly and distinctly with proper grammar. Excellent communication skills with emphasis on ability to handle difficult patients. Excellent customer service with emphasis on patient satisfaction. Ability to maintain confidentiality in matters relating to patients and staff. Ability to demonstrate maturity, flexibility and to make sound judgment independently. Must be organized and work well in a fast paced environment.

administrative office clerk

Duties:  Under the direction of the Executive Administrative Assistant, the Administrative Office Clerk is responsible for providing ongoing reception and administrative support to the general administrative office staff at the Corporate Office.
Education: High School Diploma or GED is required. Minimum one year of employment or additional education beyond high school.
Minimum Qualifications:  Must have excellent verbal and writtten communication skills. Must have high level of integrity in dealing with confidential information.  Must have the ability to work independently and as a team member.  Must have the ability to identify tasks that need completion and initiate project without supervision. Must consistently follow policies and procedures.  Must recognize priorities, works well under pressure, able to meet deadlines.  Must demonstrate organizational and record keeping abilities.  Must be clear and friendly in the handling all telephone calls and in-person visitations to the Corporate Office.  Must have a thorough understanding of databases.  Must have excellent technical skills. (Computers, Microsoft Office, NextGen, Folding, Copiers, etc.)

maintenance technician

Duties: Under the direction of the Maintenance Supervisor or designee, the Maintenance Technician assists in performing a variety of general maintenance and ground keeping duties, including equipment installation, maintenance and repairs, building renovation work and associated tasks around NEON Health Services facilities.
Education:
High School graduate or equivalent.
Minimum Qualifications: Two years job related experience or equivalent combination of training and/or experience. Valid Ohio driver's license with no more than four (4) points. Meet the physical requirements of the position, including walking, standing, safely lifting items over 50 lbs., bending, climbing, carrying supplies, materials and equipment.

dental patient representative

Duties: Under the supervision of the Associates Director of Dental, the Dental Patient Representative supports the Dentist in registering the dental patients, coordinating appointments, cash collection, charge entry, billing, coordination of benefits, insurance verification, incoming dental calls, discussing treatment plans, screening of emergency walk-ins and day appointment, and performs a variety of dental assisting duties, while promoting quality dental care for outpatients and a safe environment of minimal stress. The Dental Patient Representative assists the Dentist, teaches the patients how to care for their teeth, communicates effectively with patients (parents, if patient is a child), maintains equipment and inventory, and follows universal precautions and all OSHA requirements.
Education:
High School Graduate or equivalent.
Minimum Qualifications: Ability to serve as a mature and competent receptionist. Ability to display skill and tact in greeting patients. Ability to plan and organize. Two or more years of experience in a fast paced office environment.

mobile dental unit driver

Duties: The Dental Mobile Unit is designed to address the oral health needs of children in the East Cleveland School System. The dental mobile unit also serves to provide dental access to other populations as determined by Northeast Ohio Neighborhood Health Services, Inc. The Dental Mobile Unit Driver manages the unit and assists in its operation, including patient registration and business office responsibilities.
Education:
High School Graduate or equivalent.
Minimum Qualifications: At least 22 years of age. Must have a valid Class B CDL driver's license with a clean driving record. Minimum 3 years driving experience. Good driving record [no more than one (1) moving convictions/accidents in the past three (3) years or no more than two (2) moving convictions/accidents in the past (5) years. (speeding, tailgating, improper passing, failure to yield, illegal turns, running red light/stop sign, are examples of moving violations), no license suspensions in the past ten years (suspensions for physicals, insurance lapses, failure to pay fine, and failure to appear are exempt under the ten year rule), and no driving convictions related to alcohol or illegal drugs. Knowledge of the Greater Cleveland area is required. Ability to lift at least 50 pounds. Public and/or community health interest or experience is essential. Strong oral and written communication skills. Good character and positive work history. Consent to annual background check and alcohol/drug screen. Pass a background check (MVR, Criminal, and Extended Employment Verification) annually. Excellent customer service and interpersonal skills, and computer skills including, Microsoft Office suite competency. Fluency in Spanish/English is a strong asset. Comfort or experience working in a multi-cultural environment preferred. Knowledge of or interests in outreach programs or health care is helpful. Ability to adhere to NEON Hours of Operation.

mammography /x-ray technician

Duties: Under the supervision of the Medical Director and Physician, and under the direction of the Chief X-Ray Technologist, the Mammography/X-Ray Technologist operates the mammography unit to produce images of breast for diagnostic purposes. Explains procedures to the patient and answers questions. Performs radiographic procedures at a technical level, not requiring constant supervision of technical details.
Education:
High School graduate or equivalent;
Graduate of an AMA Accredited Radiology program;
Completion of AART Structured Education and Clinical experience requirements and MSQA (Mammography Quality Standards Act) requirements.
Minimum Qualifications: Must have a Radiographer licensure from the Ohio Department of Health Radiologic Licensure Program. Must have mammography certification and registration by the American Registry of Radiologic Technologists (ARRT).

administrative assistant - social services

Duties: Under the general supervision of the Program Manager, the Administrative Assistant is responsible for performing a wide range of administrative and office support activities for the Ohio Babies 1st program. The Administrative Assistant will work collaboratively with Case Managers and Community Health Workers to facilitate the efficient operation of the program.
Education: 
High School graduate or equivalent.
Minimum Qualifications: Must have 2-3 years of experience working in an office/business setting. Must be organized. Must be detailed oriented.  Experience with internet, email, or database management programs.  Proficient in the use of Microsoft Office applications, and Outlook.  Ability to problem solve both family social issues and also technical challenges.  Ability to acquire skills for entering accurate data, messages, and updated insurance information into NextGen application.

adolescent specialist


case manager - social services

Duties: Under the general supervision of the Program Manager, the Case Manager supervises and, if necessary, carries out outreach services to program participants. The Case Manager manages and reviews all program participant case files. The Case Manager also leads community health education activities.
Education:
Bachelor's degree required;
Master's degree in social service or related field desirable;
Community Health Worker certification desirable.
Minimum Qualifications: Must be knowledge of community health and social services resources. Two to three years of experience in supervision of staff. At least one year of serving underserved populations. Must be a team player and able to create environment that is goal/solution oriented and caring. Three to five years of outreach, case management, or home healthcare experience. Should have a working knowledge of the issues relating to racial and ethnic health disparities. Dependable transportation is required.

case manager - community health worker

Duties: Under the general supervision of the Social Services and Special Programs Director, the Case Manager/CHW plans, organizes, and coordinates the activities of NEON's MomsFirst high risk and general program components. Supervises MomsFirst CHW and social worker staff, oversees the implementation of program policies and program requirements. Provides direct services to a limited caseload (25). The Case Manager/CHW provides bidget input and insures submission of budgetary paperwork to director.
Education: 
Bachelor's degree in Social Work or a related field is required;
Master's degree is preferred.
Minimum Qualifications: Must be knowledgeable of community health and social service resources. Three to five years of outreach, case management, or home health care experience. Should have a working knowledge of the issues relating to racial and ethnic health disparities. Dependable transportation is required.

clerk/child enrichment worker

Duties:  Under the general supervision of the Director of Social Services & Special Programs, the Clerk/Child Enrichment is responsible for performing office support activities and child enrichment activities for NEON's Centering Pregnancy Program.  The Clerk/Child Enrichment will work closely with the Centering Pregnancy Coordinator to facilitiate the efficient operation of the Centering Pregnancy Program and its child enrichment component.
Education: 
High School graduate or equivalent.
Minimum Qualifications: Must have some experience working in an office/business setting. Must be organized. Must be detailed oriented. Must be proficient in utilizing Microsoft programs. Must be able to work with a team.

data entry clerk

Duties: Under the general supervision of the Program Manager the Data Entry Clerk is responsible for organizing the data entry process for the OIMRI program, entering data, retrieving data for reports, and retrieving data to assist CHW and PM with case finding and case management.
Education: 
High School graduate or equivalent.
Minimum Qualifications: Must have 2-3 years of experience working in an office/business setting. Must be organized. Must be detailed oriented. Must be proficient in utilizing Microsoft access. Must be able to work with a team.

health educator

Duties: Under the director of the MomsFirst Case Manager. The Health Educator is responsible for providing ongoing outreach and educational services to 25-30 African American high risk pregnant women in the specified geographic locations. Develops and implement an age-appropriate health care curriculum for incarcerated and pregnant females. Advocate and support needs of incarcerated females.
Education:
Associate or Bachelor's degree in Social Work or a related field;
​LSW preferred.
Minimum Qualifications: Health Education background and experience in task areas associated with the position. Minimally one year experience in providing community outreach and education. Excellent oral and written communication skills. Excellent interpersonal skills. Ability to communicate with diverse patient population.

outreach/enrollment specialist

Duties:  Under the general supervision of the Director of Social Services and Special Programs, the Outreach/Enrollment Specialist is responsible for providing community based outreach and enrollment assistance activities and facilitate enrollment of eligible health center patients and service area residents into affordable health insurance coverage through the Health Insurance Marketplaces, Medicaid, or the Children's Health Insurnace Program.  Help families to understand the eligibility criteria and application process, serving as liaison with the State to complete the enrollment process.  Assist in developing outreach program plan.
Education:
High Shool Diploma or a GED required.
Associate or Bachelor degree is required.
Minimum Qualifications:
Applicants must have excellent oral and written communication skills.
Applicants must have the ability to communicate with diverse patient populations.
Applicants must have two years of experience working in the community related to task areas associated with this position.


provider and community relations manager

Duties: Under the supervision of the Provider and Community Relations Manager, the Outreach Coordinator will work to develop relationships with strategic partners in the effort to strengthen referral relationships with social service organizations that serve economically vulnerable populations. The Outreach Coordinator will focus on connecting residents within this targeted population with NEON Health Center services. Outreach efforts will connect new users to NEON with an emphasis on residents without a medical home, the uninsured, and underinsured.
Education:
High School graduate or equivalent;
Bachelor's degree in Social Work, Community Planning or a related field is desirable.
Minimum Qualifications: Demonstrated knowledge of outreach methods, interviewing and assessment techniques. Knowledge of a broad range of social service and assistance providers in the target area. Demonstrated ability to work as a member of a team and to work effectively with other community agencies in the best interest of the participant and the agency. Able to work flexible targeted outreach hours, including some weekends. Knowledge of community resources and agencies providing a wide variety of specific social service programs and resources. Ability to communicate clearly and concisely, both orally and in writing. Ability to analyze and interpret policy information and understand and follow complex written and oral instructions, rules, and procedures, including record keeping and reporting. Ability to work independently and make appropriate decisions regarding work methods and priorities. Valid driver's license and reliable transportation required. Ability to physically perform assigned duties.

patient ambassador coordinator

Duties: The Patient Ambassador Coordinator will provide supervision to the Volunteer Patient Ambassador (VPA) that provide NEON visitors and customers information and support of health center staff. The Patient Ambassador Coordinator will be trained to understand the basic workings of the patient flow process and to support NEON's customer service efforts at all times. The Patient Ambassador Coordinator will assist in the development, coordination and administration of the VPA initiative. The Patient Ambassador Coordinator must have analytical skills to prepare and review weekly/monthly patient flow reports and communicate report findings and implications at health center staff meetings and prepare and interpret weekly/monthly patient feedback reports.
Education: 
High School graduate or equivalent;
Additonal specialized training in social services or related field preferred.
Minimum Qualifications: Strong verbal and written communication skills. The ability to supervise and empower VPA's to be effective in their roles. The ability to work cooperatively with different types of personalities and ethnic backgrounds.

 COMMUNITY HEALTH WORKER - (MOMSFIRST)

Duties: Under the general supervision of the MomsFirst Case Manager, the CHW is responsible for providing ongoing outreach services to 25-40 African American high risk pregnant women in the specified geographic locations. Effectively manage each participant's case file.
Education:
High School graduate or equivalent;
Associate degree in social services or related field is required;
Bachelor's degree in Social Work or a related field is preferred.
Minimum Qualifications: (UPDATED)
Must be knowledgeable of community health and social service resources. Must have strong interpersonal skills, demonstrating the ability to work with patients and fellow staff members in an effective manner with sensitivity for diverse populations. 1-3 years of outreach, case management, community education, community engagement, or home health care experience preferred. Dependable transportation is required.

Pharmacist

Duties: Under the direction of the Director of Pharmacy, the Pharmacist is responsible to operate the pharmacy department according to well defined standards, while complying with all Federal and State rules and regulations. Pharmacists are expected to provide counseling and education to patients so that our patients are well motivated and better informed to manage their disease state.
Education:
B.S. or Pharm D;
Residency in ambulatory care is desirable.
Minimum Qualifications: Must be licensed to practice pharmacy in the state of Ohio. Must have completed continuing education to comply with the rules mandated by the Ohio State Board of Pharmacy.

Case Manager - behavioral health

Duties: The Behavioral Health/Case Manager provides supportive services to NEON Behavioral Health Care patients experiencing mental health conditions, emotional disorders and addictive and substance use disorders. Works with NEON Behavioral Health providers, reviews histories, assessments and treatment plans. Assists clients with their needs and monitors clients' progress at the stages of treatment and recovery and provides referrals and supportive services.
Education: 
Bachelor's degree in Psychology, Social Work, Counseling, health services or related field, or combination of education and experience.
Minimum Qualifications: Excellent verbal and written communication skills, as well as good listening skills. Knowledge of community health, housing and social services resources. Strong organizational skills, attention to detail, and timely documentation required. Proven critical thinking and problem solving skills. Current and valid State of Ohio Licensed Social Worker (LSW) Licensure with the Ohio Counselor, Social Worker, and Marriage and Family Therapist board desired, but not required.

chemical dependency counselor

Duties: The Chemical Dependency Counselor provides Behavioral Health Care services to NEON patients experiencing mental health conditions and chemical dependency. Under the direction of the Clinical Psychologist, the Chemical Dependency Counselor treats addiction disorders affecting adolescent and adult patients. Conducts history and assessment; determines diagnosis; develops treatment plan and provides clinical counseling, psychosocial interventions and social psychotherapy. Provides Screening, Brief Intervention, Referral and Treatment (SBIRT), Substance Abuse Therapy and Medication Assisted Treatment (MAT). Provides referrals and supportive services to improve patients' quality of life.
Education:
Bachelor's degree (BA or BS) from an accredited college or university;
Completion of supervised practicum as required for State Licensure.
Minimum Qualifications: Current and valid State of Ohio Licensed Chemical Dependency Counselor (LCDC II or LCDC III) Licensure with the Ohio Chemical Dependency (OCDP) Board. Minimum two years of experience in counseling, psychotherapy and case management with children, adolescents, and families. Some experience working with substance abuse issues is preferred. Superior communication skills, both verbal and written.

Case Manager - Women's health RN

Duties: The Women's Health RN Case Manager is responsible for facilitating access to women's health care services at Southeast and Miles-Broadway Health Centers. Provides patient care management services, develops, implements, coordinates, monitors, and evaluates plans designed appropriate to patient health needs to optimize health care across the care continuum. Works in collaboration with NEON's Comprehensive Perinatal Care Program to encourage prenatal visits and assist with making appropriate appointments. Develops and provides educational material and other related services to create a continuum of quality services for well-women care.
Education: 
High school diploma or equivalent required;
Registered Nurse Diploma or Associate Degree in Nursing (ADN);
Bachelor of Science in Nursing (BS/BSN) strongly preferred.
Minimum Qualifications: Current, valid State of Ohio Board of Nursing Registered Nurse licensure. A minimum of three years of recent clinical nursing experience, additional experience in women's health and patient case management is preferred. Applicants must show dexterity with computers and the ability to learn the use of the NextGen practice management system. Applicants must have the ability to work independently. Applicants must possess strong organizational skills with orientation to detail. Applicants must have strong interpersonal skills, demonstrating the ability to work with patients and fellow staff members in an effective manner with sensitivity for diverse population groups.

Inventory/material clerk

Duties: The inventory /Materials Clerk provides operaitonal support to the Store room Supervisor & Material Management Assistant in the execution of duties and repsonsiblitiies essential to the acqusition and distribution of goods, material, supplies, and services throughout NEON.
Education:
High School Diploma or equivalent; experience preferred.
Minimum Qualifications: Ability to do detail work is essential in checking price lists, catalogs, and invoices. Ability to use sound judgment to assess the factors involved in making Storeroom & Material Management decisions. Ability to work effectively with people (professionals, administrators, and non-professionals).  Meet the physical requirements of the position, including walking, standing, lifting, bending, climbing stairs, and carrying supplies, materials, and equipment.

ACCOUNT REPRESENTATIVE

Duties: Manage all patient accounts (Self-Pay, Medicaid, Medicare, commercial and contracted plans) on the Practice Management system. Communicate with patients, payers, and employees to address all patient account issues. Be mindful of NEON's customer service and ethical standards in all interactions with internal and external customers.
Education: 
High School Graduate or equivalent with healthcare experience;
Preferably, certificate in coding.
Minimum Qualifications: Experience in Healthcare environment, with experience in accounts receivable. Knowledge of electronic practice management system and other claims processing systems. Knowledge and work experience of CPT, HCPCS and ICD 10 coding. Knowledge and work experience of all major insurance payers.

Program Coordinator

Duties:  under the direct supervision of the Director of Social Services, the Program Coordinator is responsible for the coordination of activities relating to the Centering Pregnancy Initiative to include scheduling, data gathering and analysis, enrollment and patient follow-up.
Education: 
Bachelors degree in social work or related field required, Masters degree preferred.
Minimum Qualifications: 
Excellent oral and written communication skills, Excellent interpersonal skills, Abilty to communicate with diverse patient population, and 5 years experience in working with individual in group and individual setting.

Dental Hygienist

Duties: Under the supervision of the Dental Director, the Dental Hygienists provide preventive dental care and teach patients how to practice good oral hygiene.  Takes and develps x-rays and examines patient's teeth & gingival structures, documenting the presence of disease or abnormalities. Assist the patient in maintaining good oral health.  Develops and promotes community dental health programs care professionals?
Education:
Graduate from an accredited dental hygiene school and pass both a written and clinical examination. Dental Hygienist Licensure in the State of Ohio. Able to work without direct supervision. License to work without an Dentist. Must have completed at least one  year of College. Current CPR Certificate (Healthcare Provider BLS).
Minimum Qualifications:
Dental Hygieneists must be licensed in the State of Ohio.  Hygienist must be graduate from an accredited dental Hygiene school and pass both  a written and clinical examination.  Dental Hygienists must work well with others, particulary patents who may be under stress.  Dental Hygienists must have manual dexterity because they use dental instruments with little room for error qwithin a patient's mouth.



business office supervisor

Duties:
Under the direction of the Revenue Cycle Director, the Business Office Supervisor is responsible for directing and coordinating the activities of Business Office staff at all Health Center sites.  The Business Office Supervisor is responsible for assisting in the recruitment, training, developing and evaluating the performance of the Business Office staff.  The Business Office Supervisor participates in the administrative planning, coordination, implementation and evaluation of the NEON patient experience, customer care and revenue collection process.  The Business Office Supervisor assures the proper documentation of all data necessary to produce clean claims and the initial billing process.
Education:
Associate Degree in Business Management or Health Care Administration or the equivalent experience as exemplified by three or more years in the areas of Patient Accounts, Patient Registration or Health Care Management.
Minimum Qualifications:
Successful completion of a billing and coding certification exam within 8 months of employment.  Must demonstrate the knowledge and skills necessary to assist patients in a culturally sensitive manner.  Ability to communicate effectively with patients and other department heads to assure a clear understanding of the patient's needs.

Podiatrist

Duties:
Under the general supervision of the Medical Director, the Podiatrist conducts history, examination, and treatment of up to complex medical conditions of the foot and ankle, typically managed on an outpatient basis.
Education:
Doctor of Podiatric Medicine (DPM) degree;
Completion of Foot and Ankle residency preferred;
American Board of Podiatric Medicine and Surgery Certification Maintenance of Certification (MOC) preferred

Minimum Qualifications:
Current, valid, unencumbered Podiatry licensure with the Ohio Medical Board;
DEA Certificate (Physician)

 COMMUNITY HEALTH WORKER (MBF)

Duties: Under the general supervision of the Case Manager, the CHW is responsible for providing ongoing outreach services to at least 24-33 African American high risk pregnant women in the specified geographic locations. Effectively manage each participant's case file.
Education:
High School graduate or equivalent;
Bachelor's degree in Social Work or a related field is preferred.
Minimum Qualifications: (UPDATED)
Must be knowledgeable of community health and social service resources. Must have strong interpersonal skills, demonstrating the ability to work with patients and fellow staff members in an effective manner with sensitivity for diverse populations. 1- 3 years of outreach, case management, community education, community engagement, or home health care experience preferred. Dependable transportation is required

pROGRAM MANAGER

Duties:
Under the general supervision of the Social Services and Special Programs Director, the Program Manager plans, organizes and coordinates the activities of teh M&BF program.  Supervises M&BF staff, oversees the implementation of program policies and program requirements.  The Program Manager provides budget management and submission of budgetary  paperwork to director.
Eucation:
Bachelor's degree in Social Work or a related field is required.
Master's degree is preferred.
Minimum Qualifications:
Applicants must be knowledgeable of community health and social services resources
Applicants must have three to five years of outreach, case management, or home health care experience.  Applicants should have a working knowledge of the issues relating to racial and ethnic health disparities.
Applicants must have dependable transportation.

ADUlt, Child & family Therapist/independent chemical dependency counselor

Duties: Under the general supervision of the Medical Director, the Adult, Child and Family Therapist/Chemical Dependency Counselor directs the overall coordination of the Substance Abuse Expansion Program services and staff. Provides supervision of Chemical Dependency Counselors and coordinates integration of Primary Care and Behavioral Health Substance Abuse care teams; provides behavioral health services to NEON patients experiencing mental health conditions and chemical dependency. Conducts history and assessment; determines diagnosis; develops treatment plan and provides clinical counseling, psychosocial interventions and social psychotherapy. Provides Screening, Brief Intervention, Referral and Treatment (SBIRT), Substance Abuse Therapy and Medication Assisted Treatment (MAT). Provides supervision of Chemical Dependency Counselors and students with required supervisory licensure.
Education:
Master of Arts (MA), Master of Social Work (MSW), Master of Social Science Administration (MSSA), or Master of Education (MEd) degree from an accredited university;
Completion of post-graduate fieldwork and supervised practice as required for State licensure.
Minimum Qualifications: Current and valid State of Ohio Licensed Independent Social Worker (LSW), or Licensed Professional Clinical Counselor (LPCC) Licensure with the Ohio Counselor, Social Worker, and Marriage and Family Therapist Board. Current and valid State of Ohio Licensed Independent Chemical Dependency Counselor (LICDC or LICDC-CS) Licensure with the Ohio Chemical Dependency (OCDP) Board, or equivalent combination of licensure and experience. Supervisory licensure strongly preferred.

clinical psychologist

Duties: Under the general direction of the Medical Director, the Clinical Psychologist directs the overall coordination of the Substance Abuse Expansion Program services and staff.  Provides behavioral health services to NEON patients experiencing mental health conditions and substance abuse disorders.  Conducts history and assessment; determines diagnosis; develops treatment plan and provides clinical counseling, psychosocial interventions and social psychotherapy. Implements and manages NEON's Substance Abuse Service Expansion Program.  Provides training and monitoring of Screening, Brief Intervention, Referral and Treatment (SBIRT), Substance Abuse Therapy and Medication Assisted Treatment (MAT) services.  Provides supervision of Chemical Dependency Counselors and coordinates integration of Primary Care and Behavioral Health Substance Abuse care teams.
Education:
Ph.D. in Psychology or Psy. D. (Doctor of Psychology) from an American Psychological Association's Committee on Accreditation (APA) accredited program.
Minimum Qualifications: Current and valid State of Ohio Psychologist Board licensure. Current and valid State of Ohio Licensed Independent Chemical Dependency Counselor-Clinical Supervisor Licensure (LICDC-CS) with the Ohio Chemical Dependency Professionals Board (OCDP). Two years outpatient experience preferred in Medication Assisted treatment methods for opioid addiction.

Community health educator (part-time/contracted)

Duties: Under the direction of and working with the Director of Behavioral Health (Psychologist), the Community Health Educator will develop, or replicate best practice, multimedia training programs geared towards raising community and patient family awareness and knowledge about opioid addiction. The Community Health Educator will plan and initiate community and patient family training programs that emphasize the importance of community and family action and support for individuals who are addicted to opioids.
Education: 
Bachelor's degree in community health education, public health, social sciences or communication.
Minimum Qualifications: Excellent oral and written communications skills including public speaking, group presentations and training both large and small audiences. Cultural competency and ability to communicate with people from diverse backgrounds and with varying levels of education. Experience with program planning, curriculum development, social marketing, health promotion and prevention with emphasis on social media and other platforms. Experience working with families, community organizations, agencies and faith-based institutions. Knowledge of Chemcial Dependency and Substance Abuse disorders, preferrably Opioid addiction. Experience maintaining program data and grant reporting. Certified Health Education Specialist (CHES) credential desired, but not required.

case manager - behavioral health, patient care

Duties: The Behavioral Health/Case Manager, Patient Care provides behavioral health care services to NEON patients experiencing mental health conditions and emotional disorders. Conducts history and assessment; determines diagnosis; develops treatment plan and provides clinical counseling, psychosocial interventions and social psychotherapy. Provides referrals and supportive services to improve patients' quality of life.
Education: 
Bachelor of Social Work (BSW) degree from an accredited college or university;
Completion of supervised practicum as required for State Licensure.
Minimum Qualifications: Current and valid State of Ohio Licensed Social Worker (LSW) Licensure with the Ohio Counselor, Social Worker, and Marriage and Family Therapist Board.

Administrative Assistant - behavioral health

Duties: Under the general supervision of the Medical Director and in conjunction with the Behavioral Health Nurse Practitioner, the Administrative Assistant esnures that the Behavioral Health Department functions efficiently and effectively.
Education: 
High School diploma;
Associate's Degree preferred.
Minimum Qualifications: Excellent verbal and written communication skills. High level of integrity in dealing with sensitive information. Ability to work independently and as a team member. Consistently follows procedures and protocols. Recognizes priorities, works well under pressure, ability to meet deadlines. Demonstrated analytical, organizational and record keeping ability. Must be clear and friendly in the telephone calls, courteous and helpful. Exercises good judgment, discretion and honesty. Minimum of two years office experience required. One year of behavioral health experience is preferred.

BEHAVIORAL HEALTH NURSE PRACTITIONER

Duties: The Behavioral Health Nurse Practitioner works with people suffering from various mental health conditions, and their families, to offer help and support in dealing with their condition. The work involves helping the patient to recover from their illness, or to come to terms with it in order to lead a positive life.
Education: 
Masters, postgraduate, or doctoral degree from a family psychiatric-mental health Nurse Practitioner program accredited by the Commission on Collegiate Nursing Education (CCNE) or the Accreditation Commission for Education in Nursing (ACEN) (formerly, NLNAC - National League for Nursing Accrediting Commission);
Psychiatric Mental Health Nurse Practitioner Certification by the American Nurses Credentialing Center;
Ohio RN Licensure, Certified Nurse Practitioner Certificate of Authority, Prescriptive Authority (DEA);
Current CPR Certification (Healthcare Provider BLS).
Minimum Qualifications: Minimum one year experience as a Nurse Practitioner in a clinical setting, preferred but new grads are encouraged to apply. Experience in college health setting, community health, ambulatory or primary clinical setting. Ability to use independent nursing judgment to correctly diagnose symptoms and identify correct treatment protocol. May be demonstrated through work or residency experiences. Ability to consult with other providers and community resources to determine appropriate course of treatment. Time management skills to allow examination of two hundred (200) patients per month. Demonstrate successful experience with a diverse population. Strong presentation and teaching skills. Must be able to communicate both, verbally and in writing, to accurately implement and document services provided to patients.

 COMMUNITY HEALTH WORKER (MBF)

Duties: Under the general supervision of the Case Manager, the CHW is responsible for providing ongoing outreach services to at least 24-33 African American high risk pregnant women in the specified geographic locations. Effectively manage each participant's case file.
Education:
High School graduate or equivalent;
Bachelor's degree in Social Work or a related field is preferred.
Minimum Qualifications: Must be knowledgeable of community health and social service resources. Must have strong interpersonal skills, demonstrating the ability to work with patients and fellow staff members in an effective manner with sensitivity for diverse populations. 1-2 years of outreach, case management, community education, community engagement, or home health care experience preferred. Dependable transportation is required.


Administrative assistant

Duties:  Under the general supervision of the Program Manager the Administrative Assistant is responsible for performing a wide range of administrative and office support activities for the Ohio Babies 1st program.  the Administrative Assistant will work collaboratively with Case Managers and Community Health Workers to facilitate the efficient operation of the program.
Education:
High School Diploma or GED is required.
Minimum Qualifications:
Must have two to three years of experience working in an office/business setting. Must be organized. Must be detail oriented.  Must be proficient in utilizing Microsoft programs. Must be able to work with a team.

 Independent chemical dependency counselor

Duties: Under the general direction of the Medical Director, and Behavioral Health Director, the Licensed Independent Chemical Dependency Counselor provides Chemical Dependency counseling within the Substance Abuse Expansion Program.  Promotes integration of Primary Care, Behavioral Health and Substance Abuse treatment. Provides behavioral health services to NEON patients experiencing substance abuse and chemical dependency. Conducts history and assessment; determines diagnosis; develops treatment plan.  Provides Screening, Brief Intervention, Referral and Treatment (SBIRT), Subtance Abuse Therapy and Medication Assisted Treatment (MAT).
Education:
Master's Degree in a Behavioral Science from an accredited university with required course work; Completion of Chemical Dependency Specific Education in specific content areas required for licensure. 
Minimum Qualifications: Current and valid State of Ohio Licensed Independent Chemical Dependency Counselor (LICDC).  Licenure with the Ohio Chemical Dependency (OCDP) Board; Completion of supervised chemical dependencyt counseling work experience required for State licensure;

director of nursing affairs/clinical quality and research coordinator (cqrc)/aprn

Duties: The Director of Nursing Affairs acts as   the primary backup and support to the Medical Director to enable him/her to provide the best possible administration for the Medical Services Department with respect to nursing affairs.  The Clinical Quality and Research Coordinator (CQRC) has the responsibilities for implementation of procedures entailed in the NEON Clinical Quality Improvement Program (CQIP).  In addition to quality improvement activities, NEON is involved in various clinical research activities. The CQRC is responsible for coordinating and effectuating NEON's role in the said activities.  Advance Practice  Registered Nurse/Certified Nurse Practitioner/Midwife care within scope of practice for up to 16 clinical hours per week. 
Education:
Registered Nurse degree required;
Master of Science in Nursing (MSN): Advance Practice Nurse Practitioner/Nurse Midwife Program.
Minimum Qualification: Current, valid State of Ohio Board of Nursing Registered Nurse licensure; and Advance Practice Registered Nurse (APRN) licensure; Certified Nurse Practitioner (CNP) or Certified Nurse-Midwife (CNM) Certification,Current CPR certificate (Healthcare provider BLS). Experience in Health Care Administration, Public Health or related field; A minimum of 1-2 years of experience with The Joint Commission working in a Community Health center or similar ambulatory  care setting preferred, but not require; Ability to work independently; Strong organization skills with attention to detail; Strong interpersonal skills, ability to work with patients and all level of staff; Ability to represent NEON on a professional level.

Adult, child and family therapist/chemical Dependency counselor I, II, or III

Duties: Under the general direction of the Medical Director and supervision of the Behavioral Health Director, the Adult, Child and Family Therapist/Chemical Dependency Counselor provides behavioral health services to NEON patients experiencing mental health conditions and chemical dependency. Conducts history and assessment; determines diagnosis; develops treatment plan and provides clinical counseling, psychosocial interventions and social psychotherapy. Provides Screening, Brief Intervention, Referral and Treatment (SBIRT), Substance Abuse Therapy and Medication Assisted Treatment (MAT). Provides supervision of Chemical Dependency Counselors and students with required supervisory licensure.
Education:  Master of Arts (MA), Master of Social Work (MSW), Master of Social Science Administration (MSSA), or Master or Education (MEd) degree from an accredited university; or education required for Independent Social Worker or Professional Clinical Counselor at time of licensure; Completion of post-graduate field work and supervised practice as require for State licensure.
Minimum Qualifications:  Current and valid State of Ohio Licensed Independent Social Worker (LISW) or Licensed Professional Clinical Counselor (LPCC) Licensed with the Ohio Counselor, Social Worker, and Marriage and Family Therapist Board; Current and valid State of Ohio Licensed Chemical Dependency Counselor (I, II, or III) Licensure with the Ohio Chemical Dependency (OCDP) Board; or equivalent combination of licensure and experience.  Supervisory licensure preferred, but not required.

Health Information Technical specialist

Duties: The HIT Specialist plays a vital technical role in the medical records area at the health center level. The HIT Specialist will work under the guidance of both the Manager of Health Information and the Director of Health Information.  The overall work requires knowledge of medical records administration and general management. The primary functions of this position include (but are not limited to) the following tasks: maintaining and recording medical data in the Electronic Health Record (EHR) using NextGen technology, completing and reviewing correspondence communication to various agencies, working with immigrants to complete their application for citizenship, scanning, electronically filing correspondence, tracking PCMH and Joint Commission data for reporting, working with patients requests when needed and chart audits to support accurate medical coding functions, and continuous support to patient enrollment for the Patient Portal. The HIT Specialist must have the ability to apply laws and regulations on the confidentiality of information under the Health Insurance Portability and Accountability Act (HIPAA), the Privacy Act of 1974 and Freedom of Information Act.
Education:
High School Graduate or equivalent;
Associate's degree preferred;
NextGen Competency Achievement Certificate;
Successful completion of Advanced Health Information training when made available.
Minimum Qualifications: 3-5 years experience in a medical records/HIT environment. Some experience performing ICD/CPT coding. Knowledge of HIPAA guidelines and Release of Information laws and processes. Experience with abstraction and data entry of medical records. Working knowledge of medical terminology. Ability to work with technical professionals, management and medical professionals in a team environment and the ability to work effectively independently. Must be able to maintain confidentiality regarding the patient information in accordance with all HIPAA and NEON policies. Understand the following certification and our requirements for PCMH and Meaningful use. Must have a professional demeanor and the ability to communicate with patience and understanding

it support technician

Duties: The position of an IT support technician includes working with the end-user, infrastructure support and maintenance. This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
Education: 
Microsoft CNA a plus;
Associate's degree or equivalent work experience;
Successful completion of Health Information training when made available.
Minimum Qualifications: 5 years of Information Technology experience; preferably in a non-profit environment. Specific knowledge, training, or skills required to perform the duties of this position. Specific concepts, courses, training programs or required certifications: to perform this position successfully, an individual must be able to perform each essential duty satisfactorily.  Considerable knowledge of: desktop operating system administration experience, principles and practices of effective time management, extensive working knowledge of software applications commonly used in a local area network environment: Micosoft Office Suite. ​​



NO POSITION AVAILABLE

 director of health information & POPULATION HEALTH

Duties: Under the general supervision of the Chief Information Officer (CIO) or designee, the Director of Health Information & Population Health, will fill a vital supervisory role in the medical records area within NEON. The incumbent directs and oversees all policies and procedures related to healthcare information management. Responsible for ensuring accuracy and efficiency in the medical record department. Reviews processes and identifies area for improving taking into account user needs. May act as liaison between information services and technology department, ensuring that systems are accessible and in accordance with the needs of the organization. Ensures that all record keeping and information disbursement complies with HIPAA regulations. Familiar with a variety of field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of complex tasks. Leads and directs the work of others. A wide degree  of creativity  and latitude is required. Typically reports to top management. The work requires knowledge of medical records administration, general management, Meaningful Use Reporting (MU) and Patient Centered Medical Homes Requirements (PCMH). The Director of Health Information & Population Health will supervise the electronic function to accurately allow entry of current and historical raw medical data into the Electronic Medical Record (EMR) using Health Information Management tools such as NextGen technology.  In addition,  the Director of Health Information & Population Health will assist with the overall efforts for patient care improvement data and strategies for the Joint Commission, Better Health Greater Cleveland, insurance payers and the likes.
Education:
Bachelor's degree in computer science or related field preferred;
NextGen Competency Achievement Certificate (NCP);
Successful completion of advanced Health Information training.
Minimum Qualifications: Working knowledge of HIPAA guidelines and Release of Information laws. Experience with writing policy and procedures. Experience with abstraction and data entry of medical records. Working knowledge of medical terminology. Ability to work with technical professionals, management and medical professionals in a team environment and the ability to work effectively independently.  Management and supervisory experience. Able to manage all aspects of PCMH and MU reporting.

FINANCIAL COUNSELOR

Duties: Under the direct supervision of the Revenue Cycle, the Financial Counselor will collect, review and enter data from patients seeking care within the NEON network, with professionalism and confidentiality. The Financial Counselor will assist all qualified, self-pay patients with the goal of managing and reducing associated account receivables. The foremost duty and responsibility of a Financial Counselor is to act as a navigator to patients applying for NEON's discounted medical care program and assisting with application for available insurance programs, i.e., private insurances, Medicare, Medicaid, HMO, etc. They will be required to counsel and advise patients of their financial help eligibility, and the cost that is required for each visit. This information must be accurately input into NEON's practice management system and update accordingly. Generating statements and re-billing claims. Other duties of a similar nature will be required that are essential to the delivery of high quality comprehensive family health care. The duties listed below are for the purpose of illustration and without limitation to the discretion of NorthEast Ohio Neighborhood Health Services, Inc. (NEON) to modify, add to, or delete said duties from time to time.
Education:
High School Graduate or equivalent;
One year college education.
Minimum Qualifications: 3 years experience working in a medical office with direct patient contact. Some Insurance/Billing knowledge required. Working Knowledge of Medicare and Medicaid programs. Ability to speak clearly and distinctly with proper grammar. Ability to demonstrate maturity, flexibility and to make sound judgment independently. Must be organized and work well in a fast paced environment.

optometric technician

Duties: Under the supervision of the Medical Director and in support of the staff Optometrist, the Optometric Technician provides the basic services of screening, billing, optometry support, enrollment, and eyeglass fitting and repair. The Optometric Technician will assist the Optometrist by performing eye screening, lensometry, dispensing eye glasses, routine office duties, ordering supplies, and performing other duties as assigned.
Education:
High School graduate or equivalent;
Certificate or Associate Degree in Optician Technology desirable.
Minimum Qualifications: Certification as a Paraoptometric from the American Optometric Association preferred. Four to twelve months of work experience or related clinical experience desirable.

nutrition counselor

Duties: The Nutrition Counselor performs a variety of specialized duties related to the nutrition counseling of patients/families for Medical Nutrition Therapy (MNT) diet education. This may include but are not limited to: weight measurement, malnutrition/weight gain, nutrition therapy, and counseling of diseases like cardiovascular, renal, diabetes, gastrointestinal disorders, and general healthy diet for chronic disease prevention.
Education: 
Attained a minimum of a bachelor's degree from a U.S. regionally accredited university or college and complete a program consistent with the academic standards for dietitians established by the Academy of Nutrition and Dietetics;
Successfully completed an Accreditation Council for Education in Nutrition  and Dietitians (ACEND) accredited pre-professional dietetic experience at a health-care facility, approved by the Academy of Nutrition and Dietetics or a comparable experience approved by the Ohio Board of Dietetics.
Minimum Qualifications: Successful passing of the Commission on Dietetic Registration (CDR) examination and earn a Registered Dietitian credential (RD). Current Licensed Dietitian by the Ohio Board of Dietetics. Current CPR certification (Healthcare Provider BLS).

Network Administrator

Duties: Under the general supervision of the Chief Information Officer (CIO), the Network Administrator is responsible for assisting the CIO with all computer and network infrastructure planning, administration and operations activities. Also performs a variety of complex professional and technical duties related to the installation and maintenance of the computer network and communications hardware and software systems including network and application serviers, routers, Firewall, LAN, WAN, Frame Relay, ISDN, DIA and phone systems, in addition to server and PC workstations.  Responsible for assisting the CIO with the configuration and installation of network and internet security. Responsible for assisting the CIO with the configuration and installation of all network software packages used. Reponsible for assisting the CIO with the IT disaster backup and recovery systems. Supervises the work of the network technical staff (IT Support Specialist).
Education: 
High School graduate or equivalent.
Minimum Qualifications: Six years of computer experience working with networking infrastructure and WAN networks (Novell Netware, Microsoft) or any equivalent combination of education and experience.

chief information officer

Duties: Under the general supervision of the Chief Information Officer, the Associate Network Administrator is responsible for assisting the Network Administrator with all computer and network infrastructure planning, administration and operations activities. Also performs a variety of complex professional and technical duties related to the installation and maintenance of the computer network and communications hardware and software systems including network and application servers, routers, Firewall, LAN, WAN, Frame Relay, ISDN, DIA and phone systems, in addition to server and PC workstations. Responsible for assisting the Network Administrator with the configuration and installation of network and internet security. Responsible for assisting the CIO with the configuration and installation of all network software packages used. Responsible for assisting the CIO with the IT disaster backup and recovery systems. Supervises the work of the network technical staff (IT Support Specialist).
Education: 
High School graduate or equivalent.
Minimum Qualifications: Six years of computer experience working with networking infrastructure and WAN networks (Novell Netware, Microsoft) or any equivalent combination of education and experience


ASSOCIATE NETWORK ADMINISTRATOR

Duties: Under the general supervision of the Chief Information Officer, the Associate Network Administrator is responsible for assisting the Network Administrator with all computer and network infrastructure planning, administration and operations activities. Also performs a variety of complex professional and technical duties related to the installation and maintenance of the computer network and communications hardware and software systems including network and application servers, routers, Firewall, LAN, WAN, Frame Relay, ISDN, DIA and phone systems, in addition to server and PC workstations. Responsible for assisting the Network Administrator with the configuration and installation of network and internet security. Responsible for assisting the CIO with the configuration and installation of all network software packages used. Responsible for assisting the CIO with the IT disaster backup and recovery systems. Supervises the work of the network technical staff (IT Support Specialist).
Education: 
High School graduate or equivalent.
Minimum Qualifications: Six years of computer experience working with networking infrastructure and WAN networks (Novell Netware, Microsoft) or any equivalent combination of education and experience

SENIOR FINANCIAL ANALYST

Job Description:

Perform advance financial analysis to support strategic business initiatives and investment opportunities of the company.

Job Location:

Cleveland, Ohio

CENTRAL MEDICAL ASSISTER

Duties: As a healthcare Central Medical Assister, you will be responsible for successfully managing large amounts of inbound calls. 
This will include the following communication scripts, handling different topics, communicating and documenting patient requests, and acting as a liaison between our patients and the providers.
Education:
High School Diploma, GED, some college.
Completion of training as a Medical Assistant or Nursing Assistant.
Minimum Qualifications: Minimum of one year experience as a Medical Assistant or Nursing Assistant or other clinical clerking position. Ability to convey a positive and professional image to customers.  Maintain composure in high pressure situations. Capable of following an issue through to its conclusion.  Working knowledge of medical terminology.  Display exceptional verbal and written communication, interpersonal and active listening skills.  Ability to prioritize issues and respond accordingly.