Call us now ! Send us an email HOUGH AVE Cleveland United States

Back to Top

NEON Social Services & Special Programs Department

This program is the core of the enabling social services that NEON provides. The program is staffed with four licensed social workers and one health educator. The primary function is to support the patient in a comprehensive manner to enhance the outcome for delivering a healthy baby.
All pregnant NEON patients are eligible to receive social work services within the OB department. Basic services include an intake in which demographics are reviewed and social, emotional and behaviors assessments are completed. A care plan is developed for each patient. Confidential screenings are completed to include sexual abuse, intimate partner violence, substance abuse and depression screenings. OB health education is provided at all subsequent appointments. The curriculum is divided into first, second and third trimesters and tracked via the electronic medical record. Sexual Activity and STD education is provided to all OB patients through a special grant fund and a program called “Just Be Safe.” Other supportive services provided are: bus tickets, missed appointment outreach, health insurance assistance, dental referrals, emergency funds, home visiting and quarterly group education.
The social workers are housed at the Hough, Superior, Southeast and East Cleveland Health Centers. Hours of operation are NEON’s normal hours of operation. A social worker can be reached at 216-231-7700 ext. 1010, 1059, 1349, 1524 and 1604. The department’s administrative assistant can be reached at 216-231-7700 ext. 1014.
NEON’s four licensed social workers provide social work services to the general NEON patient population for six sites. Services are provided on a referral basis from NEON’s providers and staff. Services include information and referrals for community services, patient advocacy and support.
Social workers can be reached at: Hough Health Center, 216-231-7700 ext. 1059; Superior Health Center, 216-851-2600 ext. 1349; Southeast Health Center, 216-751-3100 ext. 1524; East Cleveland Health Center, 216-541-5600 ext. 1604 during normal business hours.
NEON Social Services
Child and Family Health Services Program
This is a program of the Ohio Department of Health designed as an organized community effort to eliminate health disparities; improve birth outcomes; and improve the health status of women, infants and children in Ohio. The Cuyahoga County Board of Health administers the program in Cuyahoga County. NEON is a recipient of these funds to serve the City of East Cleveland and Warrensville.
Two distinct services are provided: support services at NEON’s East Cleveland Health Center and the Ohio Infant Mortality Reduction Initiative (OIMRI).
CFHS measures addressed at the East Cleveland Health Center are:
  • Reduce the rate of preterm births through conducting community outreach activities to distribute literature and educate community on the importance of preventive and quality prenatal care; conducting comprehensive psychosocial assessments and health education with all prenatal patients at the East Cleveland Health Center.
  • Improve access to perinatal care through assisting all uninsured clients for Healthy Start Medicaid and assisting in early entry into prenatal care.
Services are provided by a licensed social worker and health educator during normal business hours. They can be reached at 216-231-7700 ext. 1604.
Ohio moms and babies first (formerly OIMRI)
The Ohio Moms and Babies First, works to improve birth outcomes and decrease infant death rates. Those eligible for services are high-risk pregnant, African-American teens and women who live in East Cleveland and Warrensville. The family benefits from
Ohio Moms and Baies First services by receiving in-home education, referrals to resources and advocacy when needed to obtain social and medical services. The family receives services until the child is two years of age. The Ohio Moms and Babies First staff uses the Partners for Healthy Babies curriculum to teach a variety of topics, from what to expect from a doctor’s visit to budgeting and healthy communication.
If you are interested in enrolling or gaining more information, call 216-231-7700 ext. 1164 during NEON’s normal business hours.
NEON’s MomsFirst program provides perinatal services to the high-risk Cleveland pregnant population. NEON serves pregnant women who are incarcerated, homeless and living in shelters and transitional housing up to the baby’s second birthday. Prenatal and health education topics as family planning, breastfeeding, child development/abuse, mental health, self-esteem, STD/HIV and healthy relationships are discussed. At the jail, the PEP (Practical Education for Parenting) curriculum is used. Inmates are quizzed and certificate for completion is given for this four-to-six week course. Incarcerated participants are seen twice a week until their release, after which ongoing community follow-up and social services are provided (i.e. advocacy within the criminal justice system and community re-entry). Other supportive services provided are health insurance assistance, bus tickets, infant layettes and other resources to take care of their immediate needs and the baby’s. NEON’s MomsFirst staff also provides quarterly consortia at the Hitchcock Center for Women on topics of interest such as substance abuse/smoking cessation, self-esteem, STD/HIV education, relationships (domestic violence) and mental health issues. Upon completion of the community-based program, participants are referred to Bright Beginnings a Help Me Grow program for children 2-5 years of age.
All MomsFirst services are free. To qualify you must be a City of Cleveland resident; pregnant and be at high risk of having problems during your pregnancy. You may call 216-664-4194 to learn more about services and be referred to NEON’s specialized high-risk team.
Centering Pregnancy Initiative
This great program will allow our expectant mothers to take charge of their prenatal care as never before. Making new friends who are experiencing the same things you are at the same time. NEON pregnant women are referred to the Centering Pregnancy program by their health care provider after their initial OB visit. Subsequent visits are in a group of their peers led by a credentialed health care provider and a cofacilitator. Centering Pregnancy group care promotes more provider and patient contact, patient empowerment and learning, self- care, support and friendships among group members and better birth outcomes. During these sessions you will support one another, recieve a physical checkup, recieve snacks/refreshments, have fun interactions/relaxation. All pregnant patients are eligible to participate. Group sessions are held at the Hough Health Center. Contact 216-231-7700 ext. 1010 for further information. NEON's VIP Centering Pregnancy Program "Its All About You: Your Pregnancy and Your Baby"
Youth Adolescent Awareness Program – YAAP
YAAP is a program funded by the city of Cleveland to provide risk reduction, prevention, counseling, education and protection to adolescents ages 12-25. The goal is to prevent STDs and unwanted pregnancies. The model used is the prevention intervention RESPECT which is a Centers for Disease Control (CDC) brief counseling intervention. Proposed outcome or benefit to patient is for a behavioral change (i.e. reduce high-risk behavior and use of condoms). Referrals are from NEON’s pediatric and adult providers. Services are provided by individual counseling. Even though the program targets adolescents, all NEON patients are eligible for the intervention. The program has become an asset to the community. Oftentimes, previously counseled patients refer family and friends to the program, leading to new patients for NEON. Contractually, the program is responsible to present minimally two group sessions for parents and community. However, staff is available for community presentations upon request.
YAAP is located at the Hough Health Center with hours of operation from 9:30 a.m. to 6:30 p.m. Individuals can call 216-231-7700 ext. 1075 for an appointment or walk in for services.
Just Be Safe SISTA Project
The goals of the program are: 1) to increase NEON’s pregnant women and their male partners’ knowledge of the increasing incidence of STDs during pregnancy, thereby influencing their attitudes about having unprotected sex during pregnancy and 2) to provide the CDC-DEBI intervention-SISTA Project groups to NEON’s employees, patients and the general public through community collaborations. The SISTA groups are five-week sessions with topics which include ethnic and gender pride, HIV/AIDS awareness, assertiveness skills, coping skills and behavior self-management.
Request for SISTA groups are made by contacting 216-231-7700 ext. 1044.
East Cleveland Teen Collaborative
This program is funded through a grant from the Cleveland Clinic and the Kresge Foundation. It was developed to encourage the engagement and positive development of adolescents in the city of East Cleveland.
Must be a Shaw High School student to participate in the program. Contact NEON at 216-231-7700 ext. 1604 for further information. Programming is usually during after-school hours and weekends.
NEON’s Mammogram Connection Program seeks to empower women 40 years and older with information and services to receive breast cancer screening. Outreach, education, screening and patient navigation services are core program components with an emphasis on African-American women on Cleveland’s east side and the city of East Cleveland within Cuyahoga County. The project will serve more than 600 women through community workshops and events to share information about benefits of screening, breast exams and availability of accessible screenings. For women who meet the eligibility guidelines, NEON will provide 200 free mammograms. The project will also expand the number of 30-plus hair salons and churches as health awareness hubs for women. For more information, you may contact 216-231-7700 ext. 1148.
Daddy Boot Camp
NEON'S Daddy Boot Camp is for new dads to join veteran dads (and their babies) to learn how they made it through the first months of parenthood and resurfaced as confident, on-the-job fathers. Here you learn how to handle a baby, find out about the issues you didnt know were important and how to blow off issues you thought were. Some issues that will be discussed include changes in new mom, finding work/home balances, safety issues, introducing pets to baby, feeding and changing, how to calm a crying baby, breastfeeding and many more. In this men-only environment, no question is stupid and no topic is off limits. 
Only men are allowed. Daddy Boot Camp is located at Hough Health Center, 8300 Hough Avenue Cleveland, Ohio 44103.  Individuals can call 216-231-7700 ext. 1014 ot 1181 to register

NEON is a PrEP provider organization. PrEP stands for PRE-exposure prophylaxis which means you take a medication before you are exposed to the disease. PrEP is a relatively new HIV prevention strategy. NEON providers have been specially trained to manage your health care with the intentions of preventing HIV. NEON providers are knowledgeable, willing and ready to support individuals who have decided to be prescribed PrEP.
What: When people at very high risk for HIV take HIV medicines daily to lower their chances of getting infected. PrEP is designed to help prevent an HIV-negative person from getting HIV from a sexual or injection-drug-using partner who’s positive. PrEP can stop HIV from taking hold and spreading throughout your body. (CDC)
How: A person begins to take a combination of  two HIV medicines (tenofovir and emtricitabine), sold under the name Truvada®. It has to be approved for daily use. Daily PrEP use can lower the risk of getting HIV from sex by more than 90% and from injection drug use by more than 70%. PrEP can be prescribed only by a health care provider, so talk to yours to find out if PrEP is the right HIV prevention strategy for you. Also, you must take an HIV test before beginning  PrEP to be sure you don’t already have HIV and every 3 months while you’re taking it, so you’ll have to visit your health care provider for regular follow-ups (CDC). 
October is Domestic Violence awareness month.  
The statistics on domestic violence are heartbreaking.  Nearly half of all men and women have experienced psychological aggression by an intimate partner. Domestic violence starts early: over half of women and men who have experienced some form of domestic violence were victimized for the first time before they were 25 years old.  Learning is the Key to a Life Free of Violence, see our flyer below for more information.

Red Ribbon Week Oct. 23-31
Children of parents who talk to their teens regularly about drugs are 42% less likely to use drugs than those who don't, yet only a quarter of teens report having these conversations. The week of Oct. 23-31  is Red Ribbon Drug Free Youth Week.  See our flyer below for more information on this important initiative.
Domestic Violence
Domestic Violence is a crime punishable by law. Often referred to as battering, relationship abuse, or intimate partner violence; it is a pattern of behavior used to establish power and control over someone through fear and intimidation. It often includes the threat or use of violence, and can include physical, emotional, verbal, financial/resource, and sexual abuse.

Types of abuse
  • Verbal
    Name-calling, yelling, belittling, using put downs, constant blaming and criticizing, threatening to kill you, a friend, family member, or pet.
  • Emotional
    Giving you the "silent treatment," accusing you of having affairs, not permitting you to use the phone, embarrassing you in front of others, bragging about infidelity, forcing you to stay in the house or locking you out of the house, harming pets, threatening or attempting suicide, monitoring your behavior.
  • Financial/Resource
    Taking your money, putting all bills in your name, selling or destroying your possessions or property, making you account for every dime you spend, quitting or losing jobs, forcing you to write bad checks or commit crimes, not allowing you to work, taking or disabling your car.
  • Sexual
    Rape, forcing sex with partner's friends, forbidding birth control, forcing distasteful sex acts on you, beating if sex is refused.
  • Physical
    Slapping, hitting, punching, choking, threatening with weapon, banging head into wall, dragging through the house, burning with cigarettes, throwing down stairs, pushing out of a car, blocking your entrance or exit, pushing, tripping, restraining.
Red Ribbon Campaign
Red Ribbon Week is an alcohol, tobacco, and other drug and violence prevention awareness campaign for youth, observed annually in October in the United States.
  • DID YOU KNOW? Children of parents who talk to their teens regularly about drugs are 42% less likely to use drugs than those who don’t; yet, only a quarter of teens report having these conversations. 
Visit  to learn more about Red Ribbon Week® and get tips for talking to your kids about drugs. The life you save may be that of your own child or a dear friend. 
For More Information:
For Parents:
For Youth: