NEON Social Services & Special Programs Department
This program is the core of the enabling social services that NEON provides. The program is staffed with four licensed social workers and one health educator. The primary function is to support the patient in a comprehensive manner to enhance the outcome for delivering a healthy baby.
All pregnant NEON patients are eligible to receive social work services within the OB department. Basic services include an intake in which demographics are reviewed and social, emotional and behaviors assessments are completed. A care plan is developed for each patient. Confidential screenings are completed to include sexual abuse, intimate partner violence, substance abuse and depression screenings. OB health education is provided at all subsequent appointments. The curriculum is divided into first, second and third trimesters and tracked via the electronic medical record. Sexual Activity and STD education is provided to all OB patients through a special grant fund and a program called “Just Be Safe.” Other supportive services provided are: bus tickets, missed appointment outreach, health insurance assistance, dental referrals, emergency funds, home visiting and quarterly group education.
The social workers are housed at the Hough, Superior, Southeast and East Cleveland Health Centers. Hours of operation are NEON’s normal hours of operation. A social worker can be reached at 216-231-7700 ext. 1010, 1059, 1349, 1524 and 1604. The department’s administrative assistant can be reached at 216-231-7700 ext. 1014.
NEON’s four licensed social workers provide social work services to the general NEON patient population for six sites. Services are provided on a referral basis from NEON’s providers and staff. Services include information and referrals for community services, patient advocacy and support.
Social workers can be reached at: Hough Health Center, 216-231-7700 ext. 1059; Superior Health Center, 216-851-2600 ext. 1349; Southeast Health Center, 216-751-3100 ext. 1524; East Cleveland Health Center, 216-541-5600 ext. 1604 during normal business hours.
Child and Family Health Services Program
This is a program of the Ohio Department of Health designed as an organized community effort to eliminate health disparities; improve birth outcomes; and improve the health status of women, infants and children in Ohio. The Cuyahoga County Board of Health administers the program in Cuyahoga County. NEON is a recipient of these funds to serve the City of East Cleveland and Warrensville.
Two distinct services are provided: support services at NEON’s East Cleveland Health Center and the Ohio Infant Mortality Reduction Initiative (OIMRI).
CFHS measures addressed at the East Cleveland Health Center are:
- Reduce the rate of preterm births through conducting community outreach activities to distribute literature and educate community on the importance of preventive and quality prenatal care; conducting comprehensive psychosocial assessments and health education with all prenatal patients at the East Cleveland Health Center.
- Improve access to perinatal care through assisting all uninsured clients for Healthy Start Medicaid and assisting in early entry into prenatal care.
Services are provided by a licensed social worker and health educator during normal business hours. They can be reached at 216-231-7700 ext. 1604.
Ohio Infant Mortality Reduction Initiative (OIMRI)
The Ohio Infant Mortality Reduction Initiative (OIMRI) works to improve birth outcomes and decrease infant death rates. Those eligible for services are high-risk pregnant, African-American teens and women who live in East Cleveland and Warrensville. The family benefits from OIMRI services by receiving in-home education, referrals to resources and advocacy when needed to obtain social and medical services. The family receives services until the child is two years of age. The OIMRI staff uses the Partners for Healthy Babies curriculum to teach a variety of topics, from what to expect from a doctor’s visit to budgeting and healthy communication.
If you are interested in enrolling or gaining more information, call 216-231-7700 ext. 1164 during NEON’s normal business hours.
NEON’s MomsFirst program provides perinatal services to the high-risk Cleveland pregnant population. NEON serves pregnant women who are incarcerated, homeless and living in shelters and transitional housing up to the baby’s second birthday. Prenatal and health education topics as family planning, breastfeeding, child development/abuse, mental health, self-esteem, STD/HIV and healthy relationships are discussed. At the jail, the PEP (Practical Education for Parenting) curriculum is used. Inmates are quizzed and certificate for completion is given for this four-to-six week course. Incarcerated participants are seen twice a week until their release, after which ongoing community follow-up and social services are provided (i.e. advocacy within the criminal justice system and community re-entry). Other supportive services provided are health insurance assistance, bus tickets, infant layettes and other resources to take care of their immediate needs and the baby’s. NEON’s MomsFirst staff also provides quarterly consortia at the Hitchcock Center for Women on topics of interest such as substance abuse/smoking cessation, self-esteem, STD/HIV education, relationships (domestic violence) and mental health issues. Upon completion of the community-based program, participants are referred to Bright Beginnings a Help Me Grow program for children 2-5 years of age.
All MomsFirst services are free. To qualify you must be a City of Cleveland resident; pregnant and be at high risk of having problems during your pregnancy. You may call 216-664-4194 to learn more about services and be referred to NEON’s specialized high-risk team.
Centering Pregnancy Initiative
This program provides a model for group health care. NEON pregnant women are referred to the Centering Pregnancy program by their health care provider after their initial OB visit. Subsequent visits are in a group of their peers led by a credentialed health care provider and a cofacilitator. Centering Pregnancy group care promotes more provider and patient contact, patient empowerment and learning, self- care, support and friendship among group members. All pregnant patients are eligible to participate. Group sessions are held at the Hough Health Center. Contact 216-231-7700 ext. 1010 for further information.
Youth Adolescent Awareness Program – YAAP
YAAP is a program funded by the city of Cleveland to provide risk reduction, prevention, counseling, education and protection to adolescents ages 12-25. The goal is to prevent STDs and unwanted pregnancies. The model used is the prevention intervention RESPECT which is a Centers for Disease Control (CDC) brief counseling intervention. Proposed outcome or benefit to patient is for a behavioral change (i.e. reduce high-risk behavior and use of condoms). Referrals are from NEON’s pediatric and adult providers. Services are provided by individual counseling. Even though the program targets adolescents, all NEON patients are eligible for the intervention. The program has become an asset to the community. Oftentimes, previously counseled patients refer family and friends to the program, leading to new patients for NEON. Contractually, the program is responsible to present minimally two group sessions for parents and community. However, staff is available for community presentations upon request.
YAAP is located at the Hough Health Center with hours of operation from 9:30 a.m. to 6:30 p.m. Individuals can call 216-231-7700 ext. 1075 for an appointment or walk in for services.
Just Be Safe SISTA Project
The goals of the program are: 1) to increase NEON’s pregnant women and their male partners’ knowledge of the increasing incidence of STDs during pregnancy, thereby influencing their attitudes about having unprotected sex during pregnancy and 2) to provide the CDC-DEBI intervention-SISTA Project groups to NEON’s employees, patients and the general public through community collaborations. The SISTA groups are five-week sessions with topics which include ethnic and gender pride, HIV/AIDS awareness, assertiveness skills, coping skills and behavior self-management.
Request for SISTA groups are made by contacting 216-231-7700 ext. 1044.
East Cleveland Teen Collaborative
This program is funded through a grant from the Cleveland Clinic and the Kresge Foundation. It was developed to encourage the engagement and positive development of adolescents in the city of East Cleveland.Must be a Shaw High School student to participate in the program. Contact NEON at 216-231-7700 ext. 1604 for further information. Programming is usually during after-school hours and weekends.
NEON’s Mammogram Connection Program seeks to empower women 40 years and older with information and services to receive breast cancer screening. Outreach, education, screening and patient navigation services are core program components with an emphasis on African-American women on Cleveland’s east side and the city of East Cleveland within Cuyahoga County. The project will serve more than 600 women through community workshops and events to share information about benefits of screening, breast exams and availability of accessible screenings. For women who meet the eligibility guidelines, NEON will provide 200 free mammograms. The project will also expand the number of 30-plus hair salons and churches as health awareness hubs for women. For more information, you may contact 216-231-7700 ext. 1148.